顾客对B2C网站初始信任的影响因素研究

浙江大学硕士学位论文顾客对B2C网站初始信任的影响因素研究姓名：卢锋华申请学位级别：硕士专业：企业管理指导教师：贾生华;王陆庄20051101顾客对B2C网站初始信任的影响因素研究作者：卢锋华学位授予单位：浙江大学参考文献(67条)1.BaronRM.KennyDAThemoderator-mediator-mediatorvariabledistinctioninsocialpsychologicalresearch:Conceptual,strategic,&statisticalconsideration1986(06)2.BettmanJRPerceivedriskanditscomponents:amodelandempiricaltest1973(02)3.BhattacherjeeAIndividualTrustinOnlineFirms:ScaleDevelopmentandInitialTest2002(01)4.BigleyGA.JLPearceInsufficientBureaucracy:trustandcommitmentinparticularisticorganizations20005.BlackwellRogerD.PaulWMiniard.JamesFEngelConsumerBehavior20016.CheskinResearchTrustinthewiredAmerica,2000,7,Retrieved20057.CorritoreL.KracherB.WiedenbeckSOn-linetrust:Concepts,evolvingthemes,amodel2003(06)8.DavisFDATechnologyAcceptanceModelofEmpiricallyTestingNewEnd-UserInformationSystems:TheoryandResults19869.DavisFDPerceivedUsefulness,PerceivedEaseofUse,andUserAcceptanceofInformationTechnology1989(03)10.DavisFD.BagozziRP.WarshawPRUserAcceptanceofComputerTechnology:AComparsionofTwoTheoreticalModel1989(08)11.DayalS.HLandesberg.MZeisserHowtoBuildTrustOnline1999(03)12.DoneyPM.CannonJPAnexaminationofthenatureoftrustinbuyer-sellerrelationships1997(04)13.DoneyPM.JPCannon.MRMullenUnderstandingtheinfluenceofnationalcultureonthedevelopmentoftrust1998(03)14.DwyerFR.SchurrPH.OhSDevelopingBuyer-SellerRelationships198715.FoggBJ.MarableL.StanfordJ.TauberERHowdopeopleevaluateawebsite'scredibility,Resultsfromalargestudy,2002,ConsumerWebWatchWebSite16.GanesanSDeterminantsoflong-termorientationinbuyer-sellerrelationships1994(04)17.GanesanS.HessRDimensionsandlevelsoftrust:Implicationsforcommitmenttoarelationship1997(04)18.GefenDE-commerce:Theroleoffamiliarityandtrust2000(06)19.GefenD.DetmarWStraubConsumertrustinB2Ce-Commerceandtheimportanceofsocialpresence:experimentsine-Productsande-Services200420.GefenD.KarahannaE.StraubDWTrustandTAMinonlineshopping:Anintegratedmodel2003(01)21.Grabner-KrauterS.KaluschaEAEmpiricalresearchinon-linetrust:areviewandcriticalassessment200322.HarrisLloydC.GoodeMarkMHThefourlevelsofloyaltyandthepivotalroleoftrust:astudyofonlineservicedynamics2004(02)23.HoffmanDL.TPNovakMarketinginHypermediaComputer-MediatedEnvironments:ConceptualFoundations1996(07)24.HoffmanDL.NovakTP.PeraltaMBuildingconsumertrustonline1999(04)25.HofstedeGMotivationleadershipandorganization:DoAmericantheoriesapplyabroad1980(01)26.JarvenpaaSL.TractinskyNConsumertrustinaninternetstore:across-culturalvalidation1999(02)27.JarvenpaaS.TractinskyN.VitaleMConsumertrustinanInternetstore2000(1-2)28.KaplanSE.NieschwietzRJAWebassuranceservicesmodeloftrustforB2Ce-commerce2003(04)29.KimD.BenbasatITrust-relatedargumentsinInternetstores:Aframeworkforevaluation2003(02)30.KimKK.PrabhakarBInitialtrustasadeterminantoftheadoptionofInternetbanking2004(02)31.KiniA.ChoobinehJTrustinElectronicCommerce:DefinitionandTheoreticalConsiderations199832.KoufarisM.WilliamHamptonSosaThedevelopmentofinitialtrustinanonlinecompanybynewcustomers200433.LangeCTheroleoftrustinweb-basedcustomerrelationships200234.LeeMKO.TurbanEAtrustmodelforconsumerInternetshopping2001(01)35.LewickiRJ.BunkerBBDevelopingandMaintainingTrustinWorkRelationships,TrustinOrganizations-FrontiersofTheoryandResearch1996(03)36.MayerRC.DavisJH.SchoormanFDAnintegrativemodeloforganizationaltrust1995(03)37.McKnightDH.CummingsLL.ChervanyNLInitialtrustformationinneworganizationalrelationships1998(03)38.McKnightDH.ChervanyNLWhattrustmeansine-commercecustomerrelationships:aninterdisciplinaryconceptualtypology2002(02)39.McKnightDH.ChoudhuryV.KacmarCTheimpactofinitialconsumertrustonintentionstotransactwithawebsite:atrustbuildingmodel200240.MorganRM.SDHuntTheCommitment-TrustTheoryofRelationshipMarketing1994(07)41.PavlouPA.GefenDBuildingeffectiveonlineauctionmarketplaceswithinstitutionbasedtrust200242.PavlouPAConsumeracceptanceofelectroniccommerce--integratingtrustandriskwiththetechnologyacceptancemodel2003(03)43.RayportJF.JaworskiBJE-commerce200144.RousseauDM.SitkinSB.BurtRS.CamererCNotsodifferentafterall:Across-disciplineviewoftrust1998(03)45.ShankarV.UrbanGL.SultanFOnlinetrust:Astakeholderperspective,concepts,implications,andfuturedirections200246.StewartKJTrustTransferontheWorldWideWeb2003(01)47.SultanF.UrbanGL.ShankarV.BartIYDeterminantsandroleoftrustine-business:Alargescaleempiricalstudy,SloanSchoolofManagement200248.TanFelixB.SutherlandPaulOnlineConsumerTrust:AMulti-DimensionalModel2004(03)49.WakefieldRL.StocksMH.WilderWMTheroleofwebsitecharacteristicsininitialtrustformation2004(01)50.WarringtonTB.AbgrabNJ.CaldwellHMBuildingTrusttoDevelopCompetitiveAdvantageinE-BusinessRelationships2000(02)51.YeDianaWang.HenryHEmurianAnoverviewofonlinetrust:Concepts,elements,andimplications200552.YoonSungJoonTheantecedentsandconsequencesoftrustinonline-purchasedecisions2002(02)53.ZeithamlVA.LLBerry.AParasuramanTheBehavioralConsequencesofServiceQuality1996(04)54.ZwassVElectronicCommerce:StructuresandIssues1996(01)55.埃弗雷姆·特伯恩.王理平.张晓峰电子商务—管理新视角200356.程华.宝贡敏网上购物意向决定因素的实证研究[期刊论文]-数量经济技术经济研究2003(11)57.菲利普·科特勒.梅清豪营销管理20035