book-3-Unit-3-May-I-Help-You

Unit3MayIHelpYou?•Learningaims:Knowcustomers’needs.Understandtheimportantroleofaserver.Useup–sellingtechniques•Talkaboutthemeaningofthefollowingwordsandphrases:•1.server____________2.up-sellingtechniques•__________________3.onthephone•__________________4.takeone’sorder•__________________5.getaneyeroll•__________________6.bigsign______•7.coupon__________________________•8.savealot________________________服务员捆绑销售在电话上翻白眼长叹优惠券；礼劵省很多钱为某人点菜•Pleasetellgoodandbadservice.WriteGforgoodorBforbadintheblanks.•——————Thewaiterwastalkingonthephonewhiletakingmyorder.•___________Iaskedaclerkforhelpandgotaneyerollandbigsighasresponse•___________Thestoreclerktoldmeaboutacouponthathelpedmesavealot.BBGWhatshouldbedonetoimprovebadservice?1.Hireemployeeswhoarepolite,enthusiastic,kind,helpfulandpatient;2.Givetraining;3.Giverewards;4.Finebademployeessomemoney•Underlinethequestionsaskedbythehotelclerk.•Clock:WelcometoourtheSheration.MayIhelpyou?•Guest:I’dliketocheckin.Ihaveareservation.•Clerk；What’syourname,please?•Guest:PhillipParker.•Clerk：Yes,Mr.Parker.Yourequestedasingleroomforthreenights,isthatcorrect?—————————————_______________________________________________________________________________________________________________________•Guest:Yes.CouldIhavearoomontheupperfloor,awayfromthestreet?•Clerk:Noproblem.Couldyoufillouttheregistrationform,please.•Thankyou.Andwillyoubepayingbycashorcreditcard?•Guest:Cash,ifyouacceptAmericandollars.•Clerk:Ofcourse,sir.Yourroomnumberis1109.Hereisyourkey.EnjoyyourstayattheSheration.Ifyourequireanythingfurther,feelfreetocallthefrontdesk._____________________________________________________________________________________________________________________________•Wouldyoulikeassistancewithyourbags?•Guest:No,thank,Ionlyhaveone.Icanmanage.___________________________________________________________Languagepoints:1.wouldliketodosth._________________________eg.Iwouldliketogoshopping.2.checkin___________________________________eg.Hewouldliketocheckin.3.haveareservation____有预定____________reserve/bookatable预定一个餐桌位reserve/bookaprivateroom预定一个包间4.asingleroom______________________________4.ontheupperfloors__________________________5.awayfrom_________________________________想干某事登记入住单人间在较高的楼层远离•fillouttheregistrationform______________•paybycash_____________________________•paybycreditcard_________________________•ofcourse/certainly/sure/surely/byallmeans•____________________________•be/freetodosth._______________________•Icanmanage._________________________填写申请表用现金支付用信用卡支付当然可以我自己能行。随意做某事•Homework:•Copyandremembernewwordsandexpressions.•PreviewthecontentsonP36-38.Matchthefollowingwordsandwiththeirmeaning:()1.attend()2.clerk()3.correct()4.reservation()5.upper()6.fill()7.further()8.assistanceA：更多的B：填写C：.照顾D：职员E：较高的F：远离G：帮助H：正确的I：预定GACDHIEBAGUsefulExpressions:1.Doyouhaveareservation?2.Howlongwillyoubestaying?3.Doyoupreferasmokingornot-smokingroom?4.Willyoubepayingbycashorcreditcard?5.Couldyoufilloutthisregistrationform,please?1.Yes,thenameisJoeSmith,.2.I’llbecheckingoutonFriday.3.Non-smokingifyouplease.4.Creditcard,ifyouacceptVisa.5.Doyouneedtoseemypassport?Supposeyouworkatthefrontdeskofahotel.askproperquestionstogetthefollowinginformation.1.nameoftheguestQuestions:What’syournameplease?MayIhaveyourname,please?2.KindofroomneededQuestion:Doyoupreferasmokingofnon–smokingroom？Whatkindofroomwouldyoulikeasingleoradouble？3.numberofguests_Question:Howmanyofyou?4.lengthofstayQuestion：Howlongwillyoubestaying?Completetheconversationandthenrole-playitwithyourpartner.FrontDesk:WelcometotheHomeInn.HowmayIhelpyou?Guest:I’dlikearoom,please.FrontDesk:Singleordouble?Guest:Adouble,please.Howmuchisthat？FrontDesk:It’s$145anight.Howlongwillyoustay?Guest：Justtonight.FrontDesk:Ok.Onenightcomesto$145plustax.MayIhaveyourname?Guest:It’sDavies.RobertDavies.FrontDesk:Howtospell?Guest:It’sD-A-V-E-S.Arrangethesentencesbelowtomakeaconversationbetweenacustomerandwaiterinacoffeeshop._______Anythingelse,sir?_______Justblack’sfine._______Andapieceoftoast._______Areyoureadytoorder,sir?_______Creamandsugar?_______Certainlysir.Comingrightup.________Thankyou.________Yes,please.I’dlikeacupofcoffee.54613782Homework:Reviewwhatyouhavelearnedtoday.FinishexercisebookPartA(1、2).PreviewReadingandWriting.HowImportantAreYou!StepOneLead-inMoreandmorepeopleliketogooutforshopping,eatingandtravelling.Doyouthinktheserversareveryimportantfortheseshops,restaurantsandhotels?rolen.角色vitaladj.极重要的tendv.倾向receivev.得到efficientadj.效率高的efficientlyadv.效率高地avoidv.避免servev.接待politelyadv.有礼貌的Additionn.增加accordinglyadv.相应地inaddition另外bossn.老板relyv.依赖，依靠promotev.促进，推进realizev.认识到treatv.对待attentionn.注意contactn.接触inshort简而言之reactv.做出反应giveaway泄露obviousadj.显然的squintv.乜斜着眼睛StepTwoReadingSkimming:Readthepassageandfindwhat“your”jobis.“You”areaserverwhosemainjobistodealwithcustomers.•Detailed-readingLearntheparagraphscarefullyonebyoneandfinishthefollowingtasks.Para1.What'sthemainideaofPara.1?A.Youliketogobacktothoseshopswhereyoureceivefriendlyservice.B.Youliketogobacktothoseshopswhichhaveeff