酒店常用Haveyouareservation?您预定过了吗?MayIknowyournameandroomnumber?您能告诉我您的名字与房间号吗?Hereisyourroomkey.给您房间钥匙。Pleasepayatthecashier'sdeskoverthere.请去那边帐台付款。Aretheseyourbaggage?这些是您的行李吗?1.早晨好。中午好。晚上好。Goodmorning/afternoon/evening2.欢迎您光临我们饭店。WelcometoourHotel3.旅游愉快吗?Didyouhaveanicetrip?4.我是接待员/服务员。Iamreceptionist.(waiter/waitress)5.需要我帮忙吗?Whatcanldoforyon?6.请稍等一会儿。Justamoment,please7.很高兴为您服务。Iamalwaysatyourservice8.希望您在这里住得愉快。Ihopeyouwillenjoyyourstaywithushere.9.对不起,给您添麻烦。Iamverysorrytohavecausedyousomuchtrouble10.如果您需要什么帮助,请及时告诉我。Justletmeknowifthereisanything.Icandoforyou11.这边请。Thisway,please12.请走这边。Wouldyoucaretostepthisway,please?13.不客气。Youarewelcome/“Notatall/It“smypleasure14.为宾客服务是我们的荣幸。It’sourpleasuretoserveourguests15.您先请。请跟我来。Afteryou.Followme,please.16.对不起,我马上就过来。Excuseme,Iwillbewithyouinaminute.17.能告诉我您的姓名吗?Maylhaveyourname?18.对不起,让您久等了Sorrytohavekeptyourwaiting19.您能填一下这张表吗?Wouldyoupleasefillinthisform?20.您如何付账,是现金还是信用卡?Howareyougoingtopay,incashorbycreditcard?21.对不起,我能进来吗?Excuseme,maylcomein?22.一直往前走。向左转、向右转Gostraightahead.Turnleft,turnright23.您可以坐这部电梯到客房Youmaygotoyourroombythiselevator24.我马上为您查一下。Letmehaveacheekforyou.25.请坐。Takeaseat.please26.我来为您指路。I’llshowyoutheway?27.祝您旅途愉快。Haveagoodtrip28.祝您生意兴隆。Iwishyouagoodbusiness29.欢迎您下次再来。Youarewelcometostaywithusnexttime30.希望再次为您服务。Iamlookingforwardtoservingyouonceagain.基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:1.MayI~2.Couldyou~3.Wouldyou~4.ShallI~?只要理解这四种基本的句型,就可以处理大部分业务上的状况。1.自己要做什么事时,就使用MayI~MayIhaveyourname,please?请问尊姓大名MayIhaveyourcheck-outtime,please?请问您什么时候结帐离开?MayIseeyourpassport,please?请让我看一下您的护照好吗?MayIknowyournationality,please?请问您的国籍是什么?2.麻烦客人时,可使用Couldyou~Couldyoufillouttheform,please?请您填写这张表格好吗?Couldyouwritethatdown,please?请您写下来好吗?Couldyoudraftthefax,please?请您写下传真的草稿好吗?Couldyouholdtheline,please?请不要挂电话好吗?3.询问客人的喜好或是做什么时,可使用Wouldyou~Wouldyouliketeaorcoffee?请问您要喝茶还是咖啡?Wouldyouliketotakeataxi?请问您要搭计程车吗?Wouldyoumindsittinghere?请问您介意坐在这里吗?**只要在疑问词后加“Wouldyou~”,就可以提出大部分的询问。WhenwouldyouliketovisitKunshan?请问您想要何时参观昆山?Whenwouldyouliketohavelunch?请问您想在哪里用餐?Whattimewouldyouliketoeat?请问您想何时用餐?Whowouldyouliketocontact?请问您想和谁联络?Whichkindofroomwouldyouprefer?请问您喜欢哪一种房间?Howwouldyouliketosettleyourbill?请问您的账单如何处理?Howlongwouldyouliketostay?请问您要逗留多久?Howmanyticketswouldyouliketobuy?请问您要买几张票?4.在提供建议协助、征求意见时,可使用ShallI~或Wouldyoulikemetodo~?ShallIdrawthecurtains?请问需要我把窗帘拉上吗?ShallIdrawyouamap?请问要我为您画一张地图吗?ShallImakethereservationforyou?请问要我为您安排预约吗?(二)招呼语Goodmorning.(用于中午以前)Goodafternoon.(用于中午至下午六点以前)Goodevening.(用于下午六点过后)在这些招呼语的后面接句子,例如:Goodmorning,sir.Areyouchecking-out?早上好,先生,请问您要退房吗?Goodafternoon,sir.WelcometoLIJIAHotel.中午好,先生,欢迎光临丽嘉酒店Goodevening,Ms.MayIhelpyou?晚上好,小姐,请问我能为您服务吗?后面也可以接上自己酒店名称、部门名称,如:Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?早上好,先生。这里是服务台,请问您需要服务吗?(三)回答1.一般性的回答Isee,sir.我明白了,先生。Certainly,sir.好的,先生。2.请对方再等一会儿Justamoment,please.请稍等。Thankyouforwaiting.您久等了,先生。Iamverysorrytohavekeptyouwaiting.很抱歉让您久等了。Couldyouwaitalittlelonger,please?请您稍候好吗?3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些。IamafraidIcan’tdothat.不好意思,我恐怕没办法那样做。Excuseme,sir.Pleaseletmepass.不好意思,先生,麻烦让我过一下。4.道歉如果是自己的错就说“Iamsorry.”;如果是公司的错,就说:“Wearesorry.”。Iamverysorryforthedelay.很抱歉延误了时间Iamverysorryfortheinconvenience.很抱歉造成您的不便。Iwouldliketoapologizeforthemistake.为这个错误我深致歉意。5.客人对自己说“Thankyou.”时回答Youarewelcome.不客气。Thankyou,sir.谢谢您,先生。Thankyouverymuch.非常感谢您。6.交给客人某些东西时,可以说Hereyouare.您要的东西在这里。Hereisyourroomkey.这是您的房间钥匙。Hereitis.这是您的东西。7.当客人准备离开时,可以说:Haveaniceday.祝您有美好的一天。Pleaseenjoyyourstay祝您住宿愉快。Wehopetoseeyouagainsoon.希望不久能再次见到您。Thankyouforstayingwithus.谢谢光临。8.当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes,Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Justamoment,please.”,然后请求他人协助。Pardon?对不起?Pardonme?对不起?Ibegyourpardon?对不起请再说一遍好吗?Couldyourepeatthat,please?请您重复一遍好吗?9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说:Thankyouforcalling.感谢您的来电。Youarewelcome,sir.先生,不客气。Welookforwardtohearingfromyou.我们静候您的佳音。Pleasecontactmeifyouhaveanyfurtherquestions.如果您有任何其他问题,请和我联络。柜台服务B=行李服务员(Bellman)C=服务员(Clerk)H=客房服务员(Housekeeping)BC=领班(BellCaptain)G=客人(Guest)尊敬的朋友们!Distinguished/Honorable/Respectedfriends阁下(多用于称呼大使)YourExcellency我代表北京市政府欢迎各位朋友访问北京。OnbehalfoftheBeijingMunicipalgovernment,IwishtoextendourwarmwelcometothefriendswhohavecometovisitBeijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢。OnbehalfoftheBeijingMunicipalgovernment,iwishtoexpressourheartfeltthankstoyouforyourgraciousassistance.在北京过得怎么样?HowareyoumakingoutinBeijing?我一定向他转达您的问候和邀请。I'llsurelyrememberyouandyourinvitationtohim.欢迎美商来北京投资。AmericanbusinessmenarewelcometomakeinvestmentinBeijing.欢迎多提宝贵意见。Yourvaluableadviceismostwelcome.不虚此行!It'sarewardingtrip!您的日程很紧,我们的会见是否就到此为止。Asyouhaveatightschedule,Iwillnottakeupmoreofyourtime.请代我问候王先生。PleaseremembermetoMr.Wang.感谢光临!Thankyousomuchforcoming.欢迎再来!Hopeyou'llcomeagain.欢迎以后多来北京!Hopeyou'llvisitBeijingmoreoften.请留步,不用送了!Iwillseemyselfout,please.多保重!Takecare!祝您一路平安!Haveanicetrip!愿为您效劳!Atyourservice!为…举行宴会/宴请Hostadinner/banquet/luncheoninhonorof…欢迎宴会Welcomedinner便宴Informaldinner午宴(附有情况介绍或专题演讲等内容)Luncheon便餐Lightmeal工作午餐Workingluncheon自助餐Buffetdinner/luncheon答谢宴会Returndinner告别宴会Fare