【服务管理】公关部设备管理培训纲要

TRAININGACTIVITYOUTLINE培训活动纲要Task任务：OfficeEquipment公关部设备管理Code序号：OH-SM-MC-A301Objectives目的：Attheendofthissession,eachtraineewillbeabletouseallequipmentinMCofficeaccurately.课程结束后，每个学员都能够正确使用公关部设备。Standard标准：1.TheMarketingCommunicationsDepartmentequipmentincludes:公关部设备包括如下：A.ArtworkEquipment:AnHPLaserPrinterAnHPScanner美工制作设备惠普激光打印机惠普扫描仪B.PhotographicEquipment:NikonF60camerabodyplusone28~80mmZoomLens.ANikonFlash照相设备尼康F60照相机身加28-80毫米镜头尼康闪光灯2.Thephotographicequipmentwillbekeptinsteelsafe.ThekeyswillbekeptbyMarketingCommunicationsManagerandMarComCoordinator.照相器材保存在保险箱内，钥匙由公关部经理及助理保存。Resources培训器材：Whiteboardwithmarkpen白板、马克笔Introductionaccordingstandard1按照标准第一条介绍公关部设备-Introduceequipmentforartistandphtography介绍美工设备及照相设备。-Allequipmentbelongstohotelandshouldbestoredproperly.所有设备均属饭店所有，应妥善保存。20Minutes20分钟Method培训方式TrainingSteps培训步骤Time时间ExplainthefollowingequipmentasdividedinS&P分项分别介绍ArtworkEquipment1.UseofprintersandscannerbyotherdepartmentrequirestofilloutFacilityUseRecordform,whichstates:-Department-Name-No.ofCopy-ExpectedDateofCompletion-Remark美工设备其他部门如需使用打印机及扫描仪需填写设备使用申请单，包括如下内容：-部门-姓名-打印数量-需完成日期-备注2.TheFacilityUseRecordformwillbesignedbyDirectorofSales&Marketingforapproval.设备使用申请单由市场销售总监签字批准。3.RefertoequipmentUSERMANUALforinstructions.请参阅设备使用手册进行操作。4.MarComCoordinatorwillcompletethescanningorprintingworkwithintheExpectedCompletionDateandfilloutaColorPrinter/ScannerRecordForm公关部助理将在需完成日期内完成打印或扫描工作并填写彩打/扫描记录单。Fieldstobefilledinclude:a.Dateb.Departmentc.Itemd.PaperSizee.Copiesf.UnitCostg.TotalCost记录单写明：a.日期b.部门c.内容d.纸张尺寸e.打印数量f.单价g.总价5.MarComManagerwillcirculatetheColorPrinter/ScannerRecordFormon1stofeachmonth.每个月的第一天公关部经理将会传阅彩打/扫描记录单。40Minutes40分钟Method培训方式TrainingSteps培训步骤Time时间PhotographicEquipment:1.MarComManagerwillbeinformedofuseofphotographicequipment.照相设备：使用照相设备时需通知公关部经理。2.Alwayscarrythecameraandflashinbagwithoneextrarolloffilmandsparebatteries.在照相包内应装有相机、闪光灯、多余一套胶卷及一副电池。3.Incaseofin-doorshooting,externalflashwillbeusedandinncaseofour-doorshootingintheevening,tripodorstandisrecommendedtoavoidblurredpictures.室内照相时应使用外接闪光灯。夜间室外照相时，应使用三角架或单角架以防止相片模糊。4.UsetheequipmentbyfollowingUSERMANUAL.按照使用手册操作。5.Theequipmentwillbeputbacktosteelsafeassoonastheshootingiscompleted.拍摄结束后应将照相器材放入保险柜内。SummaryRestateprocedure总结-EmphasizeReadingmanualcarefullybeforeusingequipment.强调在使用任何设备前应仔细阅读说明书。20Minutes20分钟Method培训方式TrainingSteps培训步骤Time时间