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服务指南梦想的起航点……•服务指南ServiceDirectory•梦想起点的地方DreamofStartingPlaceWelcometoShanqingInternationalResortMydearGuest：Hello!WarmlywelcomeyoutochooseShanqingInternationalResort!Ionbehalfofallemployeesofthehoteltoexpressthewarmwelcomeandsincereappreciationtoyou.TheresortislocatedinlieswithSouthWaishuangxi,SanqingshanScenicResortwell-knownastheworldnaturalandculturalheritageandthefirstfairypeak,theuniqueluckplace.ItseastisclosetoShanqiangshanTourismCultureCenter,southadjacentLeisureSquare,westnearlargeParkingLot.Itisthethroatzoneforvisitorstoenterservicearea.Thetransportationisconvenient,thecommunicationsdeveloped,theenvironmentgraceful.Itisadvantageous,likeabrightstarsetinontheSanqingmountain,perfectlydisplaythepursuitofpersonaltaste---lovingthemountain.Asadistinguishedguests,youarewelcometofeedbackontheGuestFeedbackBookifyouhaveanyopinionsorsuggestionstoourfacilitiesandservice.Youropinionisourbiggestpowerandwealth.Wesincerelywishyouhappilyliveinthehotel,andsincerelyhopetoserveyouagain.GeneralManagerofShanqingshanInternationalResortPAGE01Verybeautiful,veryquietisthemountainThebenevolentlovesthemountain,fordignifiedandunchanged;thesameishiswillIfthefogaroundthemountains,flowersbloom,treesarelushThewindisgentleThenwanderinthemountains,youareintegratedwithnatureasawholeSkimagreen,andsmellanaromaSeethespringwarmsflowersblooming,andlistentobirdssinginginthemountainFeelthisafeast,pleasingtoyoureyesFeelthisawarmth,comfortabletoyourheartThatwasnotthetraceofheruntilyousearchedintheseaofcrowdsTodayitisrelaxed,comfortableandLetyoutolingerover,andlivethislifetimePrefacePAGE02PAGE03◎酒店特色三清山国际度假酒店是由三清山旅游集团耗资四亿按白金五星级标准倾力打造的度假酒店，坐落于有着“江南第一仙峰，天下无双福地”之美誉的世界自然遗产地三清山南部外双溪景区，将三清山九大景区、十大绝景一览眼底。酒店环境幽雅、得天独厚,犹如镶嵌在三清山上的一颗璀璨明珠，为三清山自然风光增添了一道更加绚丽的光彩。酒店建筑以东南亚风格与三清山风情相融合，“取三清山之木，刻三清山之容”。占地面积10715平方米，建筑面积4万平方米。酒店一期拥有不同类型的客房249余套，提供餐位约900多个，其中豪华包厢8间，配有中西餐厅、西饼屋、大堂吧、精品商场、商务中心等。酒店二期将继续巨献117余套豪华奢雅的客房，包括总统套房，以及位列亚太区高端的国际会议中心，为您提供优质的贴身管家式会议服务，有适合举办各种国际性会议、宴会和展览的大型宴会厅以及不同规格、高贵典雅的会议室七个，配备国际顶尖的会议设施，同声传译系统，无线上网等功能，全方位的满足您个性化会议活动需求。酒店还将建设有无边界游泳池、健身房、SPA水疗、棋牌等娱乐设施，停车位近500个。具有同时接待高规格的国际会议、疗休团、国内大中型旅行团、自驾游等宾客的能力。宾客设施及服务PAGE04◆Switchboard24hoursserviceareavailableforyou.Ifneedanyhelp,pleasecontacttheswitchboardoperatorbydialed6018or6060“toHousekeeping.◆Voicemessagewhenyourroomlightisblinking,youhaveamessage.Pleasecontacttheswitchboardat6018fortherelevantmessage.◆Check-outtimeItisbefore12:00.PleasecontactAssistantManagerat6555foranextension◆wakeupservicePleasenotifytheswitchboardoperatorby6018.◆BoutiquesCall“6011”forboutiquesatthefirstfloorofthehotel.Itopensfrom08:00---20:00toprovideyouwithavarietyofsouvenirs,handicrafts,clothing,dailynecessitiesandbooks.PAGE05◆UnionPayserviceHotellobbyisequippedwithATMmachines,supportforVisa,JCB,Mastercardandetc..◆Airportshuttleservice24hoursinadvancecontactwithyourconcierge,andcall6005toarrangeairporttransfers.◆AssistantManagerAssistantManagerisat6555andwillbe18hoursaccessibleforyou.◆Creditcards:OuracceptingcardisasthefollowingasAmericanExpressMasterCard,DinersClub,VISACard,JCBCard,DragonCard,PeonyCard,GreatWall,KinshuiCard,PacificCard,MerchantsBankCreditCard,andGoldenCardofCityBank◆ForeignExchangeBetween07:00-22:00,thecurrencyexchangeonlyacceptsattheFrontDesk.PleasecontactthecashieroftheFrontDeskat6008“forinformation.◆LuggageservicePleasecall6005“tocontactConciergeDept.◆VehiclesPleasecontact6005”,theConcierge,forvehiclesservice.◆Wheelchair,Pleasecontact6005totheConcierge,wherewheelchairisavailable.◆MedicalservicesPleasecontact6555“forAssistantManager.◆BusinessCentreItopensfrom08:OOAMto20:00PM(othertimespleasecontacttheAssistantManager).Centerislocatedonthefloor,andnotonlyprovidesyouwithlong-distancetelephone,wordprocessing,documentbinding,fax,photocopying,secretarialassistance,EMSandotherservices,butalsoprovidescomputers,laserprintersandsmallmeetingroom’rentalservices.Pleasecalltheinternaltelephone6010◆TicketsForthetrainandairlineservices,pleasecontactTicketOfficeat6010”.◆TranslationservicePleasecontact6010forthebusinesscenterinadvance.◆SightseeingPleasecontact6010fortheBusinessCenter.PAGE06PAGE07◆BusinesscenterPleasefax6010.◆ExpressandpostservicePleasecontactBusinessCenterat6010“.◆Inquiries&BillsIfyoucheckyouraccounts,pleasecontactthecashier6008.“◆UniversalsocketFortheuniversalplugandtransformerofHousekeeping,pleasecallinside6060.“◆AirconditioningAllroomshaveseparateairconditioningunit.Forassistance,youjustcall6060.“◆Baby-sisterserviceIfyouneedchildcare,pleasecontacttheHousekeeping6060”24hoursinadvance.Rememberthehotelgenerallytakecareofthechildrenolderthan3yearsold.PAGE08◆BreakfastCallLvyiWesternRestaurant6709from06:30---09:30Callfortheroomservicefrom07:00AMto00:00PM(18hoursaday)◆ValetserviceTheHousekeepingoffersVIPupthesewingandmaking-upservice.Ifnecessary,pleasecalltheintercom6060◆DrinkingWaterHousekeeping‘sequippedwithdeepfreedrinkingwaterfilter,andwaterhavebeenfullysterilized,pleasedrink.◆ElectrickettleAllroomsarefacilitatedwithkettle.Payattentiontosafetywhenyouuse;ifindoubt,pleasecontacttheintercom6060forhelptoHousekeeping