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分类号密级秘密UDC编号10486武汉大学硕士学位论文北京公共检测服务平台构建研究研究生姓名：周湘栋指导教师姓名、职称：朱晓驰教授赵长山教授学科、专业名称：软件工程研究方向：质量工程二○一○年五月AresearchontheestablishmentofpublicserviceplatformofinspectionandtestinBeijingByXiangdongZhouMay,2010郑重声明本人的学术论文是在导师指导下独立撰写并完成的，学位论文没有剽窃、抄袭、造假等违反学术道德、学术规范和侵权行为，否则，本人愿意承担由此而产生的法律责任和法律后果，特此郑重声明。学位论文作者（签名）：20年月日I摘要检测是服务于经济社会发展的质量性能评定活动。检测活动的开展必须依赖于一定的科学技术手段，检测技术是国民经济和社会发展的重要技术基础，是现代科学技术不可分割的一个重要组成部分。在市场经济下，科学技术的研发、企业产品的开发与生产、商品的流通与交易、政府对经济活动的监管行为都离不开检测技术活动的支持。伴随着社会分工的日益细化和产业价值链体系的不断分解，检测活动开始脱离生产制造企业，以独立的组织形态为政府和企业提供专业化服务，成为了生产性服务业的一个重要细分产业。北京作为一个快速发展的国际大都市，具有丰富的检测资源和高端的市场需求，促进构建适应市场经济和首都发展的检测技术服务体系，发展检测服务业是质监部门贯彻落实科学发展观、切实履行“促进经济社会有序发展、维护企业和消费者合法权益”使命、打造服务型政府的战略需要，也是落实市委市政府关于发展首都生产性服务业的战略部署、加快推进经济结构调整的战略内容之一。根据北京经济社会发展需求和首都功能定位要求，以强化政府部门对检测技术服务体系的监管、培养多元化检测产业格局、提升检测技术服务能力为着力点，构建新型检测技术服务体系，扭转检测技术过去“服务政府监管”的局面为现在“服务首都经济社会全面发展”的局面。本文以北京市质量技术监督系统检测机构设置及运作为例，对当前北京检测需求市场以及国内外先进检测机构进行了系统分析，力图找出质检机构发展的定位方向，研究新形式下质量技术监督系统检测机构的发展模式，并结合企业/组织运营管理方法和信息化技术构建出有利于质检机构定位方向发展的检测服务平台模型。从服务政府的角度上，该平台要具备数据收集和信息整理功能，为政府监管决策提供数据支持；从服务客户的角度上，该平台要具备一站式入口及业务受理功能，为客户节省送检及领取报告的程序和时间。依据此平台模型的治理结构和组织架构，从商业模式、管理体系和信息系统三个角度设计出适应平台运行的综合管理体系，奠定了实际开发的理论研究与设计基础，并基于BOO或BOT平台建设模式的IT外包基础上，为其实现提供了解决方法。关键词:质检机构，检测，市场化IIAbstractTestandinspectionarethequalityandperformanceevaluationactivitieswhichcontributetothedevelopmentofeconomyandsociety.Tocarryoutthetestandinspectionactivities,theparticularmeansoftechnologymustbeused.Testandinspectiontechniqueisthecriticalfoundationtonationaleconomicandsocialdevelopment.Meanwhile,itisanundividablecomponentofmodernscienceandtechnology.Underthecircumstanceofmarketeconomy,theresearchoftechnology,thedevelopmentandmanufactureofproducts,thetransitandtradeofmerchandise,andthesupervisionbehaviorsofgovernmenttoeconomicactionsareunabletobeapartfromthesupportoftestandinspectionactivities.Asthesocialdivisionoflabor-beingsubdividedandindustryvaluechainsystembeingdetached,thetestandinspectionactivitieshavebeguntobeseparatedfromthemanufacturers,servethegovernmentandenterprisesindependentlybyprovidingtheprofessionalservices,andbecometheimportantsubdividedindustryofmanufactureserviceindustry.Beijingisafastdevelopinginternationalmetropolis,thereareabundanttestandinspectionresourceandtopclassmarketrequirements.Topromotetheestablishmentofappropriatetestandinspectiontechnologyservicesystemforthemarketeconomyandcapitaldevelopment,andtodevelopthetestandinspectionserviceindustryistherequestoftheimplementationoftheoutlookofscientificdevelopment,toimplementthedutyof‘promotingtheorderlydevelopmentofeconomyandsociety,andprotectingthelegalinterestofcustomers’,thestrategyoftheestablishmentofservicetypegovernment,andthestrategicdeploymentofmunicipalcommitteeandgovernmentaboutthedevelopmentofcapitalmanufactureserviceindustry,oneofthestrategycontentaboutacceleratingthepromotionofeconomicstructureadaptation.AccordingtotherequirementofBeijingeconomicsocialdevelopmentandcapitalfunctionpositioning,focusingontheenhancementofgovernmentalsupervisionandmanagementtotestandinspectiontechnologyservicesystem,thenourishingofmulti-dimensionaltestandinspectionindustrystatus,andthepromotionoftestandinspectiontechnologyservicecapability,anewtypetestandinspectiontechnologyservicesystemisestablishedtotransformthepastcircumstanceof‘servicinggovernmentalsupervisionandmanagement’intothepresentcircumstanceof‘servingtheoveralldevelopmentofcapitaleconomyandIIIsociety’.ThispapertakesthesetupofBeijingqualityandtechnologysupervisionsystemasanexample,givingoutthesystematicanalysisofcontemporaryBeijingtestandinspectionmarketrequest,andtheadvanceddomesticandforeigntestandinspectioninstitutions,ItTriestofindoutthedevelopmentpositioningdirection,researchthedevelopmentmodelofqualityandtechnologysupervisioninstitutionunderthenewcircumstances,andcombinetheenterpriseororganizationoperationmanagementmethodwithinformationtechnologytoestablishthetestandinspectionserviceplatformwhichbenefitthedevelopmentpositioningdirectionofqualityinspectioninstitution.Fromtheperspectiveofservingthegovernment,thisplatformshouldhavethefunctionsofdatacollectionandinformationarrangementtoprovidethedatasupportforgovernmentsupervisionandmanagementdecision.Fromtheperspectiveofservingthecustomers,thisplatformshouldhavetheone-stopentranceandtransactionundertakingfunctionstosimplifytheprocedureandeconomizethetimewhensubmittingandretrievingtheequipmentsforcustomers.Accordingtothemanagementandorganizationstructureofthisplatformmodel,acomprehensivemanagingsystemwhichfitstheplatformoperationisdesignedfromtripleaspectsofbusinessmodel,managementmodel,andinformationsystem,thefoundationoftheoryresearchanddesignforpracticaldevelopmentisestablished,andasolutionisprovidedforitsrealization,basedontheITsubcontractingoftheBOOorBOTplatformestablishingmode.KeyWords:QualityInspectionInstitution,inspectionandtest,MarketizationIV目录摘要.......................................................................................................................IABSTRACT............................................................................