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北京市地方标准住宅物业服务标准ResidentialPropertyServiceStandard编号：DB11/T751-2010主编单位：北京市物业服务指导中心批准部门：北京市住房和城乡建设委员会北京市质量技术监督局实施日期：2010年10月1日2010北京前言本标准为推荐性标准。本标准的主要内容是：1.总则；2.术语和定义；3.基本规定；4.住宅物业服务一级标准；5.住宅物业服务二级标准；6.住宅物业服务三级标准；7.住宅物业服务四级标准；8.住宅物业服务五级标准。本标准由北京市住房和城乡建设委员会及北京市质量技术监督局共同管理，由北京市住房和城乡建设委员会负责解释工作。主编单位：北京市物业服务指导中心北京银达物业管理有限责任公司北京闻达敏斯物业管理服务有限公司北京万科物业服务有限公司北京网信物业管理有限公司北京顺天通物业管理有限公司主编人员：薛福志、艾白璐、王颖、王亚军、李旻、郑冰、魏宣、谢炜、周文、吴卫东、李维善、张乃魁、陈祖武、霍炜、贾光辉、许文良、张国安审查专家：杨燕敏、邓俊、韩子忠、化向东、郭健、曹绍利、郑乐、徐平波、宋宝程、闫耘、蔡玲玲目次1总则.................................................12术语和定义............................................23基本规定.............................................34住宅物业服务一级标准...................................44.1基本要求..........................................44.2共用部位及共用设施设备运行、维修养护...............64.3消防安全防范.....................................114.4绿化养护.........................................144.5环境卫生.........................................154.6公共秩序维护.....................................164.7装饰装修管理.....................................175住宅物业服务二级标准.................................195.1基本要求.........................................195.2共用部位及共用设施设备运行、维修养护..............215.3消防安全防范.....................................265.4绿化养护.........................................295.5环境卫生.........................................305.6公共秩序维护.....................................325.7装饰装修管理.....................................326住宅物业服务三级标准.................................346.1基本要求.........................................346.2共用部位及共用设施设备运行、维修养护..............366.3消防安全防范.....................................426.4绿化养护.........................................446.5环境卫生.........................................466.6公共秩序维护.....................................486.7装饰装修管理.....................................497住宅物业服务四级标准.................................507.1基本要求.........................................507.2共用部位及共用设施设备运行、维修养护..............527.3消防安全防范.....................................587.4绿化养护.........................................617.5环境卫生.........................................627.6公共秩序维护.....................................657.7装饰装修管理.....................................658住宅物业服务五级标准.................................678.1基本要求.........................................678.2共用部位及共用设施设备运行、维修养护..............698.3消防安全防范.....................................758.4绿化养护.........................................788.5环境卫生.........................................798.6公共秩序维护.....................................828.7装饰装修管理.....................................82引用标准名录...........................................84条文说明...............................................86CONTENT1GENERALRULES.........................................12TERMSANDDEFINITION...................................23BASICSTIPULATION...............................................................................................34RESIDENTIALPROPERTYSERVICESTANDARDLEVELONE..........44.1GENERALSERVICE......................................44.2MAINTENANCE&MANAGEMENTOFPUBLICAREA&EQUIPMENT.........64.3FIRE-CONTROL&SECURITY...............................114.4GARDENING.........................................144.5CLEANING...........................................154.6PUBLICORDERMANAGEMENT..............................164.7RENOVATIONMANAGEMENT................................175RESIDENTIALPROPERTYSERVICESTANDARDLEVELTWO..........195.1GENERALSERVICE.....................................195.2MAINTENANCE&MANAGEMENTOFPUBLICAREA&EQUIPMENT........215.3FIRE-CONTROL&SECURITY...............................265.4GARDENING.........................................295.5CLEANING...........................................305.6PUBLICORDERMANAGEMENT..............................325.7RENOVATIONMANAGEMENT...............................326RESIDENTIALPROPERTYSERVICESTANDARDLEVELTHREE........346.1GENERALSERVICE.....................................346.2MAINTENANCE&MANAGEMENTOFPUBLICAREA&EQUIPMENT........366.3FIRE-CONTROL&SECURITY...............................426.4GARDENING.........................................446.5CLEANING...........................................466.6PUBLICORDERMANAGEMENT..............................486.7RENOVATIONMANAGEMENT...............................497RESIDENTIALPROPERTYSERVICESTANDARDLEVELFOUR.........507.1GENERALSERVICE.....................................507.2MAINTENANCE&MANAGEMENTOFPUBLICAREA&EQUIPMENT........527.3FIRE-CONTROL&SECURITY...............................587.4GARDENING.........................................617.5CLEANING...........................................627.6PUBLICORDERMANAGEMENT..............................657.7RENOVATIONMANAGEMENT...............................658RESIDENTIALPROPERTYSERVICESTANDARDLEVELFIVE..........678.1GENERALSERVICE.....................................678.2MAINTENANCE&MANAGEMENTOFPUBLICAREA&EQUIPMENT........698.3FIRE-CONTROL&SECURITY...............................758.4GARDENING.........................................788.5CLEANING...........................................798.6PUBLICO