图书馆网络信息服务管理研究

湘潭大学硕士学位论文图书馆网络信息服务管理研究姓名：豆洪青申请学位级别：硕士专业：数字图书馆指导教师：陈能华2005042823AbstractEffectivemanagementistheassuranceofqualityandefficiencyofnetworkinformationserviceofthelibrary.Thenetworkinformationattendantsofthelibraryshouldproduceproductsofnetworkinformationserviceandmeetuser'sconsumptionandthatcancreatevalueforuserwhicharebasedontheinformationresourcesofthenetworkandtechnicalequipment,onthepremiseofvalidmanagementandregardingvalueoftheuserandlibraryastheorientation.Thenetworkinformationserviceofthelibrarydevelopsgraduallyfromthesimpleinformationissueandinformationsharingintothemulti-functionserviceofintelligence,fromcontenttoserveleadingtype,frompassiveservicetoactiveservice,purposesareallforofferingprofound,humanizedinformationserviceforusers,morebetter,morequickly,morefullyutilizetheinformationresourcesofthenetwork.So,thefocalpointofmanagementofnetworkinformationserviceshouldreflectthetrendandspiritofnetworkinformationservice,theserequirethatweshouldregarduserasthegoalinmanagement,setupmanagementmodeinordertomeettheneedsofwhatusersrequired.Atpresent,thenetworkinformationserviceofsomelibrariesisinakindofdisorderedstatethatbreaksawayfrom“regarduserasthecentre”serviceaimandinfluencesthekeyvalueofservice,namelyinfluencesthelibrarytocreatevalueforuser.Thistextwilldiscussthemanagementofthenetworkinformationserviceofthelibraryintermsofamicrocosmic,analyzetherelationofkeyelementsofmanagement,offerthefoundationforlookingfortheeffectivemanagementmodeandappraisalmethodinnetworkinformationserviceofthelibrary,thenpromotetheimprovementanddevelopmentofthenetworkinformationserviceefficiencyofthelibrary.Theauthorhasproposedsomemanagementmodesofnetworkinformationservice,suchasspot-formedmanagementmode,line-shapedmanagementmodeofbusinessprocedure,nettedmanagementmodeofmanagementsubjectandakindofidealmanagementmodenamelyenvironmentalmanagementmode.No4matterwhichkindofmanagementmodesareadopted,firstlyweallshouldinsistonpeople,thespirittakingcourtinguser'svalueascentre,usevariouskindsofmanagementthoughtthatbasedonqualitycontrol,concreteresourcemanagement,relationmanagement,organizationalmanagement,toimprovethemanagementlevelandrealizetheindividualizationofuser'snetworkinformationserviceandcreatevalueforuserthroughserving.Finally,theauthorexploretosetupthelongmechanismofmanagingappraisaloftheresultofnetworkinformationservicethatregarduserasthecentre,tostructuretheuservaluespaceandappraisetheresultofmanagementofnetworkinformationservicewithuser'svalue.KeyWords:networkinformationservicemanagementappraisalmanagementmodeappraisalmethod67123182312391web1.1webwebweb1.1.1web10webweb1.1.2webwebwebweb11webweb()1.2web()1.2.1BBS1.2.212TPI2web2.12.22.31312141511.1161.1.1()()171.1.21.22182.12.22.32.43193.13.2()3.33.4201212emailEXpandableLanguageChaopAgentl.l223232425()261()271()()()22821984(RNomann)()--29.3130()4()311.1()1.21.322.15322.26()33InternetWeb13472812435687353936()()()37()38()()1ISO900039()()2402.1902.241OCLCDIALOG()1422070-80(e-Satisfy.com)[1]1.196%1.21.354%-70%95%1.49-105-88-1685%95%[2](CustomerSatisfactionIndexCSI)4324436102.12.1.1452.1.22.1.32.2462.2.12.2.2(CALIS)2.32.3.1472.3.22.3.348492150[1]().[M].200216-17[2].“”[EB/OL].=10151/2003-9-27[1].[J].2002(12)1314[2].——[J].2002[3].[J].2002(5)57-59[4].[J].2003(2)57-60[5].[J].2003(3)21-23[6].[J].2003(3)60-63[7].[J].2003(5)114-115113[8].[J].2004(1)7-11[9].(CIO)[J].2001(2)52-55[10].[J].2000(1)38[11].[J].2001(4)53-55[12].[J].512001(2)21-22[13].[J].2001(4)38-41[14].[J].2002(8)856-857[15].[J].2002(2)47-49[16].[J].2002(3)81-82[17].[J].2002(2)60-62[18].[J].2002(6)33-35[19].—[J].2003(7)95-97[20].[J].2003(9)29-3210[21].IMC[J].2003(7)41-43[22].[J].2003(10)61-63[23].21[J].2003(3)76-77108[24].Web[J].2003(8)73-76[25].[J].2002(6)65-67[26]..[EB/OL]=hardware&id=1126/2004-11-1052[27].[J].2003(1)34-36[28].“”[J].2002(1)37-39[29].[J].1996(2)12-19[30].[J].1997(6)25-27[31].[J].1997(3)23-26[32].[J].2003(6)27-31[33].[J].1998(4)26-27[34].[M].20032-350[35].[M].20023-156[36]().[M].20023-249[37].[M].20041-235[38].[M].200254-118[39]().[M].20021-250[40].[M].200210-167[41].()[M].20011-310[42].ISO90002000[M].200124-199[43].[M].20048-80531..200342.()200443..200412(2005(2))4.----.2005254!!!!5511.1web1.22562.12.2572.32.433.1583.23.33.3.13.3.23.3.33.45944.1()4.24.2.14.2.24.2.360SummaryManagementofnetworkinformationserviceistheproductionofthebirthanddevelopmentofnetworkinformationserviceofthelibrary,itisaseriesofgeneralnamesofactivitysuchastheplan,budget,organizing,controlling,etc.whichrelatedwithnetworkinformationserviceofthelibraryItcanrealizethemaximizationofthenetworkinformationservicevalueofthelibrarythroughtheeffectivemanagementprocedure,assurethenetworkinformationservicequalityandefficiencyofthelibrary.1Introduction1.1TypeanddevelopmentoflibrarynetworkinformationserviceFromthepointofthecontent,therearetwomajortypesinthenetworkinformationserviceofthelibrary:WebServiceandVirtualReferenceService.Thedevelopmentofthesetwokindsof