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服务指南SERVICEDIRETORY塔山宾馆欢迎您尊敬的宾客：热忱欢迎阁下来到美丽的浦江并下榻塔山宾馆。我们为您的光临而感到荣幸并将竭诚为您服务。浦江历史悠久、山川秀丽、人文荟萃，素以“书画之乡，水晶之都”闻名。塔山宾馆座落在风光秀美的龙峰山上，巍峨的千年古塔龙峰塔下，同时傍依塔山公园，并与国家4A级景区仙华山遥遥相对。宾馆别墅建筑，园林风格，现代装修，设施齐全。塔山宾馆虽居城市繁华中心，但独享环境幽美之利。为方便您使用本宾馆的各项服务设施，我们特为您准备了这本《服务指南》，希望您能从中找到所需。若您有其他需求或不明之处，请拨内线“8700”与大堂副理联系。衷心希望浦江塔山宾馆能给您留下一个美好的记忆，并期待着再次为您服务！总经理谨启前厅服务FRONTOFFICESERVICE前厅服务Frontofficeservice请拨/DIAL大堂副理ASSISTANTMANAGER8700在您下榻期间，如需任何帮助，请与大堂副理联系。PleasecontacttheAssistantManagerinthelobbyforanyproblemduringyourstaying.接待处RECEPTION8778位于宾馆大堂，负责接待宾客，提供预订、入住登记等服务。Forreception,reservation,information,check,pleasecontacttheReceptioninthelobby.问讯处INFORMATION8778位于宾馆大堂，为宾客提供咨询、留言等服务。Locatedinthelobby,itoffersinformationandmessageserviceetc.预订处ROOMRESERVATION8778如欲订房或查询，请与宾馆预订处联系。Forroomreservationorinquiry,pleasecontacttheReservationCenterinadvance.结帐处CASHER8788位于宾馆大堂，负责宾客住店帐务、外币兑换及帐务处理。TheCashierinlobbyinchargeofguestbillsandexchange.外币兑换EXCHANGE8788位于大堂结帐处，请携带护照或有效身份证明办理（只面向住店客人）。ThisserviceisavailableattheCashier.Pleasebringyourpassportoridentificationdocumentforexchanging(OnlyforHotelGuest).请拨/DIAL信用卡CREDITCARDS8788宾馆接受各种信用卡，如长城卡、牡丹卡、龙卡、万事达卡、维萨卡、运通卡、大莱卡等，详情请询问总台收银处。Weacceptallkindsofcards:GreatWallCard,PeonyCard,DragonCard,MasterCard,VisaCard,AECardandDCCardetc.续住EXTENDINGSTAY8778如需续住或延迟退房，请主动前往总台办理有关手续。PleasecontacttheFrontDeskforextensionorlater-checkout.退房时间CHECK-OUTTIME8788根据惯例，宾客退房时间为中午12：00前，若下午6点前退房，则加收半天房费，下午6点后退房按全天房费计算。Thenormalcheck-outtimeis12:00atnoon,halfdayroomchargewillbechargedbefore6:00pm,andafulldayroomchargeafter6:00pm.行李服务LUGGAGESERVICE8790宾馆为住店宾客提供免费行李服务。如需协助运送或寄存行李，请与礼宾部联系。Pleasecontacttheconciergeinthelobbyforluggagehandedorstoraged.出租车服务TAXISERVICE8790如需提供出租车服务，请与礼宾部联系。Taxisarereadilyavailable,pleasecontacttheconciergeifrequired.雨具服务RENTANUMBRELLA8790如需寄存或租用雨具，请与礼宾部联系。Forstorageorrentanumbrella,pleasecontacttheconcierge.请拨/DIAL信函邮件MAILSERVICE8790如有信函邮件，礼宾部将及时通知并转交于您；需邮寄信函、邮件的，请与礼宾部联系。Ifthereisanymailforyou,theconciergewillinformyouanddeliverittoyouintime,ifyouwanttomailletter,pleasecontacttheconcierge.委托代办CONCIERGE8790如需物品代送及委托代办，请与礼宾部联系。Ifyouhavesomearticlestobesentoryouneedconciergeservice,pleasecontacttheconcierge.店内寻人服务PAGINGSERVICE8790请与礼宾部联系。Pleasecontacttheconcierge.残障人士服务SERVICEFORHANDICAPPEDGUESTS8790宾馆备有残障人士专用客房、轮椅及专厕，专为残障人士服务，如需要请与礼宾部联系。Specialrooms,wheelchairandspecialtoiletsareavailableforthehandicappedguests,pleasecontactheconciergeforanyrequests.客房钥匙ROOMKEY8778本宾馆使用先进安全的感应磁卡门锁，但请阁下留意，当超过预定时间，门锁将不能打开。若要续住，请到大堂总台办理手续，阁下离店结帐时，请务必把房卡交给总台。ThehoteladoptssophisticatedandsafeInductiveCard,thecardcannotworkoverthescheduledtime,Ifyouwanttoextendyourstaying,pleasecontacttheFrontDeskinthelobby.Whenyoucheckout,pleasereturnthekeytotheFrontDesk.留言服务MESSAGE8778/9您可以通过总台、总机留言，我们会尽快把留言送至客人。PleaseleaveyourmessagetotheFrontDeskortheOperator,wewilldeliverthemtoguestsassoonaspossible.请拨/DIAL宠物PETS所有宠物请勿带入宾馆，不便之处，本宾馆谨表歉意。Allthepetsarenotallowedtostayinthehotel,pleaseforgiveusifwetakethetroubletoyou.大堂保管箱SAFEDEPOSITBOXES8778宾馆总台和客房内设有免费保险箱，可寄存贵重物品和现金，对未寄存之个人贵重物品的遗失，宾馆不予负责。OurhotelisnotliableforthelossofpersonalvaluablesandguestsarestronglyrecommendedtomakeuseofthesafeDepositBoxesService,whichisfreeofchargeattheFrontDeskandtheroom.电话亭PHONEBOX位于宾馆大堂，备有IC卡电话及宾馆内部电话，欢迎使用。Locatedinthelobby,itisequippedwithICcardphoneandhotelinteriortelephone.Welcometouseit.失物招领LOSTANDFOUND8700如有遗失或拾获物品，请与大堂副理联系。PleasecontacttheAssistantManagerinthelobbyforanylostandfoundservice.商务中心BUSINESSCENTER8791位于宾馆大堂，为宾客提供打字、传真、复印、国内国际直拨电话、上网、票务等服务。营业时间：08：00-22：00TheBusinessCenterinthelobbyprovidesyouwithTypeService,faxservice,copyservice,callservice,wideBandInternetServiceandTicketServiceetc.BusinessHour:8:00-22:00精品商场SHOP8792位于宾馆大堂，为宾客提供各类生活用品，精美工艺品及当地特产等各类商品。营业时间：08：00-22：00Locatedinthelobby,Thereareallkindsofartsandcratfsarticlesfordalyuseandsoon.BusinessHour:08:00-22:00客房服务HOUSEKEEPINGSERVICE客房服务Housekeepingservice本宾馆拥有各类客房135间（套），房型齐全，温馨舒适。配有进口洁具、精美家私、卫星电视、国内国际直拨电话、独立调节温控器及客房小酒吧等，是您理想的家外之家。Wehave135guestroomswithcompletestyles,noblenessandcomfort,whichisfurnishedwithimportedsanitaryapparatus,finefurniture,satellitetelevision,directdialing,individualtemperaturecontrollerandmini-baretc.Itisyouridealhomewhileyouareout.请拨/DIAL客房中心HOUSEKEEPPING8866宾馆设有客房中心，24小时为您提供及时有效的服务。TheHousekeepingprovidespromptandefficientservice24hours.空调设施AIR-CONDITION8866宾馆设有中央空调系统，所有房间均安装有独立调节温控装置，以确保房间舒适，如有任何问题，请联系客房中心。Thehotelisequippedwiththecentralairconditioningsystem.Allofourguestroomsareequippedwithindividualtemperaturecontroltokeepyourcomfort.电源POWERSUPPLY8866客房内电压系统为220伏50赫兹，洗手间内设有110伏电源，请勿在客房内随意使用其它功率电源，如需其它电源或使用自备电器，请与客房中心联系。Voltageintheroomis220VAC50HZ;110Visavailableinthebathroom.Donotcasuallyuseotherhighpowerequipmentintheroom.Ifyouneedtouseyourownelectricequipment,pleasecontacttheHousekeeping.电源开关POWERSWITCH宾馆客房配有电源开关控制系统。Eachroomisequippedwithamasterlightingcontrol.Pleaseinserttheroomkeyintoslotbesidethedoorandthepowerwillbeon.Pleaseremovethekeywhileyouareleaving,thepowerwillshutdown.请拨/DIAL私人空间PRIVACY9如果您不想被打扰，请按“请勿打扰”开关或外挂“请勿打扰”牌，并可拨“9”通知总机接线员不要转接外线电话到客房或设置免打扰