大亚湾核电站维修服务供应商选择评价与关系管理

华中科技大学硕士学位论文大亚湾核电站维修服务供应商选择评价与关系管理姓名：张龙江申请学位级别：硕士专业：工商管理指导教师：鲍玉昆20061016IAbstractWiththeincreasingcompetitionoftheglobalmarket,enterpriseshavetofacethemorecompetitiveenvironmentthanever.Moreandmoreenterpriseshaverealizedtheimportanceofsupplychainmanagement(SCM),whichhelpstostrengthencooperation,informationsharingamongenterprisesandsuppliersandquickreactionsaccordingtomarketsituation.SelectionofsupplierisanimportantissueofSCM.Inthisthesis,asupplierselectionmodelisraisedbasedonfuzzysettheory.Themodelaimstodealwithqualitativecriteriaandquantitativeitemsinvolvedwithselection,whichisexpectedtoovercomesubjectiveshortcomingsduringtheprocessofselectingsuppliers.AnumericexampleinDNMCispresentedtoillustratehowtousethemodelinpractice.Besides,thesupplierrelationshipmanagementisanalyzedbasedonthemarketpowermatrixtheory.Suppliersareclassifiedintofourgroups,andthebasicprinciplesandproceduresaregiventohelpenterprisestoestablishthestrategiccooperativepartnershipwithitssuppliers.Thelastpartofthispaperpresentstheriskassessmentapproachinsupplierrelationshipmanagement,andprovidesrespectiveriskcontrolmeasuresforriskfactorsidentified.Generally,thisthesisishelpfultoenrichthestudyofsupplierselectionandcooperationmanagement.ThemodelsandmethodpresentedisexpectedtoimprovemaintenanceservicesuppliermanagementinDNMC.Keywords:supplychainmanagement,supplierselection,maintenanceservicemanagement,fuzzysettheory,riskassessmentII_____11.11.1.111.1.2DNMC21.21.2.13451.2.261.3722.182.29102.311123DNMC3.113143.2VyV12ymUsUj1U2U1U2UUsiUji≠iUi15inijXiU1iX2iXiinXiiUiUiUiRkijr,in×mjijr,ijXkYiRkUAUiNBUiNiNDUiNCAUiNmaxNiNmaxNminNBU·iNAUiNAUiNCU·iNAUiNBUiNAUiNDUiNAUiNBUiNCUiNiiNmaxNminN16iUiA1ia2iainia∑=injija1iiUiB1ib2ibimbΜ∨∧Μ•⊕UΜ•⊕ijBinj1=∨iAkijR,•∑=inj1iA•,,kijRjiniUiBiUV⎢⎢⎢⎢⎣⎡=RsBBBL21⎥⎥⎥⎥⎦⎤⎥⎥⎥⎥⎦⎤⎢⎢⎢⎢⎣⎡=LLLLLL2122211211ssbbbbbbUiUAU1a2asaBA•RA•⎥⎥⎥⎥⎦⎤⎢⎢⎢⎢⎣⎡LLLLLL2122211211ssbbbbbb()mbbbL,2,117jbjb∑jbjjVjVVV1V2V3V4VjbjVjmjibV∑=1imjb∑=13.3DNMC180.80.10.050.050.50.30.10.10.30.20.40.10.20.50.30.00.60.30.00.10.750.050.20.00.80.20.00.00.60.20.10.10.50.50.00.00.90.10.00.00.90.10.00.00.30.30.20.20.40.30.10.20.90.10.00.00.90.10.00.00.60.30.10.00.50.30.10.10.40.50.00.10.60.20.20.00.40.50.10.0⎥⎥⎥⎥⎥⎥⎦⎤⎢⎢⎢⎢⎢⎢⎣⎡=1.00.03.06.00.03.05.02.01.04.02.03.01.01.03.05.005.005.01.08.01R19)03.007.019.071.0()1.01.03.03.02.0(1111=•=•=RRAB()06.008.037.049.0222=•=RAB()12.009.022.057.0333=•=RAB()08.019.025.048.0444=•=RAB()()()()07.015.030.048.016.013.026.045.006.005.029.060.010.020.028.042.0444333222111=•==•==•==•=RABRABRABRAB()()()()078.0235.0342.0345.0176.0248.0291.0285.010.0225.0315.036.0033.0308.0342.0317.0444333222111=•==•==•==•=RABRABRABRAB()()()()620.0199.032.0419.0127.0227.034.0306.008.0242.0332.0346.003.018.029.05.0444333222111=•==•==•==•=RABRABRABRAB200.710.190.070.030.420.280.200.100.3170.3420.3080.0330.50.290.180.030.490.370.080.060.600.290.050.060.360.3150.2250.100.3460.3320.2420.080.570.220.090.120.450.260.130.160.2850.2910.2480.1760.3060.340.2270.1270.480.300.150.070.300.300.300.100.3450.3420.2350.0780.4190.320.1990.062()()()()079.02218.03124.03868.01446.0161.02702.04242.0072.01324.03274.04682.0246.01786.02674.05024.0=•==•==•==•=RABRABRABRAB()4321,,,VVVVV=1,2,3,44321====VVVV,/11∑∑===mjiimjibbVV4,3,2,1=i,007.3,974.2,192.3,145.3===VVVV214DNMC4.1224-1••••SwitchingCost•SearchCost•InformationAsymmetryII•••••••23•••••••••••••••••4.22425264.327282930315DNMC5.1DNMCDNMC320—1011—4041—6061—9091—1000—1011—4041—6061—9091—10033345.2DNMC35·36376383940[1]Benton,W.C.,Quantitydiscountdecisionunderconditionsofmultipleitems,multiplesuppliersandresourcelimitation.InternationalJournalofProductionResearch,1992,29(10):1953-1961.[2]Dickson,G.W.,Ananalysisofvendorselectionsystemsanddecisions.JournalofPurchasingandMaterialManagement,1966,2(1):5-17.[3]Gaballa,A.A.,Minimumcostallocationoftenders.OperationalResearchQuarterly,1974,25(3):389-398.[4]Ghodsypour,S.H.,Brien,C.O.,Adecisionsupportsystemorsupplierselectionusinganintegratedanalytichierarchyprocessandlinearprogramming.InternationaljournalofProductionEconomics,1998,56(1):199-212.[5]Ghodsypour,S.H.,Brien,C.O.,Thetotalcostoflogisticsinsupplierselection,underconditionsofmultiplesourcing,multiplecriteriaandcapacityconstraint.InternationaljournalofProductionEconomics,2001,73(3):15-27.[6]IsaoShiromaru.Afuzzysatisficingmethodforelectricpowerplantcoalpurchaseusinggeneticalgorithms.OperationalResearch,2000,126(1):218-230.[7]Monczka,R.M.,Trecha,S.J.,Cost-basedsupplierperformanceevaluation.JournalofPurchasingandSupplyManagement,1988,24(3):2-7.[8]Saaty,T.L.,Alexander,J.M.,ThinkingwithModels:MathematicalModelsinthephysical.BiologicalandSocialSciences,PergamonPress,London,1981.[9]Sharma,D.,Benton,W.C.,Srivastava,R..Competitivestrategyandpurchasingdecision.Proceedingofthe1989AnnualConferenceoftheDecisionScienceInstitute,1989,1088-1090.[10]Smytka,D.L.,Clemens,M.W.,Totalcostsupplierselectionmodels:acasestudy.JournalofPurchasingandSupplyManagement,1993,29(3):42-49.41[11]Timmerman,E.,Anapproachtovendorperformanceevaluation.JournalofPurchasingandSupplyManagement