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目录目录·······································································1第1章交费方式···························································2一业务介绍·····························································2二其他事项·····························································5第2章电子渠道···························································5一拨号方式·····························································5二资费介绍·····························································6三营业厅·······························································第3章话单查询及帐单式说明···············································10一话费话单查询介绍·····················································10二话单查询二次验证·····················································14第4章产品互转···························································16一业务描述·····························································16二转品牌生效时间·······················································16三后付费与预付费互转···················································16第5章入网（开户）························································16一业务描述·····························································16二入网条件·····························································16三流程办理·····························································16第6章业务误操作的撤消···················································17一．业务描述····························································17二．业务撤消····························································17第7章客户资料修改·······················································20一业务描述·····························································20二业务流程·····························································20第8章特服号码···························································21一紧急电话·····························································21二移动特服号码·························································21第9章补换卡·····························································23一业务描述·····························································23二开放范围·····························································23三业务办理及流程·······················································24第10章话费有效期·························································27一业务描述·····························································27二计算方法·····························································27第11章帐户与帐本·························································30一业务描述····························································30第12章身份认证···························································30一业务描述····························································30二身份认证种类及查验··················································30三业务开放范围························································32第13章销户及销户重开·····················································33一业务描述····························································33二业务流程····························································34三资费标准····························································35第14章过户·······························································35一业务描述····························································35第15章客户服务评价·······················································38一服务介绍····························································38第16章吉祥号码管理·······················································39一吉祥号码分类························································39二吉祥号码补换卡······················································40第1章交费方式一．业务介绍目前提供的交费方式有：银联卡充值交费（96669、网上营业厅或营业前台刷卡方式）、现金交费、银行托收、银行委托代扣、充值卡交费、信用卡交费、空中充值和易充值等。（1）银联卡充值交费银联卡充值交费业务是指江苏移动的客户通过网上营业厅、营业前台或通过本机拨打96669使用银联卡进行充值交费的业务。（2）系统充值/交费·全省各地市间可实现异地系统充值/交费。省内客户可至外省指定营业厅充值或交费。·现金充值/交费可在省内实体营业厅或移动公司委托的归属地银行/邮储等收费网点办理，省际异地充值/交费在指定营业厅办理。（3）银行托收和银行委托代扣1）代扣权限：银行托收和银行委托代扣仅限归属地的后付费客户申请，且银行账户也需为归属地银行账户2）银行托收办理方式：银行托收可至移动营业厅办理：后付费客户携带有效身份证件、单位介绍信和银行开户证明到移动营业厅签订“同城委托扣费协议书”，申请其话费每月出账后直接从客户指定的银行账户中扣取。3）银行委托代扣办理方式：银行委托代扣可在指定委托代扣的银行直接申请：后付费客户携带有效身份证件及个人银行卡，在指定委托代扣的银行直接申请，申请成功，其话费每月直接从客户指定的存折账户或银行卡账户中扣取。注意事项：·客户是银行托收或银行委托代扣的，如现金帐户里有余额，系统扣费时将先从现金帐户中扣除，再从银行帐户中扣话费。·如果公司为个人客户交费，使用的是银行托收方式，那么公司无法单独到营业厅取消这种银行托收的付费方式，如要取消，需要原机主到场或提供原机主有效证件及相关证明。（4）合并交费(不主动宣传，请向客户推荐“代付费”业务)指某移动客户（称为主号客户）自愿为其它移动客户（称为副号客户）支付所有移动通信费用。其中副号码可以为多个，最多5个。合并交费与集团付费等的关系是互斥的，即客户只能选择一种付费方式。办理合并交费的主、副号客户仅仅是付费方式关系的捆绑，仍各自作为一个独立的客户存在。（5）代付费指某移动用户（称为主号用户）自愿为其它移动用户（称为副号用户）支付所有移动通信费用。其中副号码可以为多个，但最多5个。代付费与集团付费、合并缴费等的关系是互斥的，即一个用户只可同时存在一种付费方式。办理代付费的主、副号用户仅仅是付费方式关系的捆绑，仍各自作为一个独立的用户存在。（6）信用卡交费指江苏移动的客户持有招商银行的有效信用卡进行绑定交费，并可申请成为后付费全球通的业务（具体还包括取消绑定、信用卡变更、账户验证、冲正、对账等功能），（7）空中充值·指代理商使用空中充值专用SIM卡，利用代理商账户间的转账操作，为客户进行话费充值/交费的充值/交费方式。具体是指江苏移动为代理商在BOSS系统中建立代理商账户，并指定一个手机号码与该账户关联并预存一定金额的预存款后，即可使用该手机号码和空中充值专用SIM卡为客户进行话费充值/交费服务，充值/交费金额从代理商账户中扣减后转入客户的话费账户。·客户通过空中充值的方式为话费账户充值或交费等同于现金充值。（8）易充值业务·指预付费客户通过银行/邮储在手机话费余额到达一定额度时进行自动划账充值的业务。·易充值开展地市：南京、无锡、南通（9）充值卡充值业务介绍：江苏移动客户可通过购买不同面值的充值卡进行充值，所充值的金额为充值卡的面额。充值卡种类：充值卡分为两种：一种是移动电话充值卡，只可用于江苏省内的移动客户，另一种手机充值卡可用于全国范围内的移动客户话费方式：后付费客户（包括银行托收客户）使用充值卡交费后预存在客户充值卡账户中，系统出账时将首先从客户的充值卡账本中扣取话费，当不足扣取时，剩余话费可采用现金交费（或从