实施精细化管理提高护理服务质量

,,,,。,98%,。4.3,、,“”、。,,。4.4,,,;,。,,。,,。4.5,,,[3]。,,。,、、、[4]。,,,,,。4.6,,,,。,、,,,,、、,。,,,,,,。、,,“”,,,[1]。、,,。:[1],.[J].,1999,15(11):672～673.[2],,.、、[J].,2002,37(4):254～256.[3],.[J].,2002,19(3):14～16.[4],,.[J].,1999,13(5):205～206.(:)··,(,402160):、,。:,,,。:,;;“”;;。:;;:C931.3:C:1671-315X(2005)03-0058-02Performingdetailsmanagementtoimprovethequalityofnursingservice/LIAORong,WANGQiong-hua//JournalofNursingAdministration,-2005,5(3):58.Abstract:Whetherthenursingservicecanbeacceptedbythepublicandpatientsdependsonthedetailstosomeextent.Thedetailsinnursingservicewhicheasytobeignoredincludetheobservationofearlyorsmallindicationsofdisease,thedirectionandalertsignsforthehospitalenvi-ronment,nurses’languageandbehaviors,careofdailylivingetal.Thefollowingconsiderationsshouldbepaidattentiontoindetailednursingservice,whichincludingidentifyingtheclientsofnursingservice,realizingthedutiesandresponsibilities,providenursingserviceindetails,car-ryingout“step-by-step”highqualityservice,emphasizingonhumanismserviceandcareofdailyliving.Author’saddress:NursingDepartment,theSecondPeople’sHospitalofChongqingCity,Chongqing402160,ChinaKeywords:nursing;highqualityservice;detail:2004-12-07;:2005-01-10:(1963-),,,,,,、。·85·2005353JournalofNursingAdministrationMar,2005Vol.5No.3,。。,、。,[1]。,,。1。,,。,,,。。,,。22.1、,。2.2、、;、,,,;、、,,;;、;,。2.3、,,;、,,;,;,、。3,3.1,,,。,“”。,,,。3.23.2.1“”。“”、“”,。,,、,。3.2.2,。、“”[2],。,,,。,,,,。3.3“”“”,[3]。“”,,,,,,,,。,,,,,。3.3.1。、、、4,,,。,、,。3.3.2。、,,。,,。,,。,,。3.4,,。,,。、,,、、、;,;、;、。24h,;,。3.5,24h,,,,。,。,,。、、,,。:[1],.[J].,2003,38(11):908.[2],,.[J].,2002,22(6):41～42.[3]·H·.[M].:,2002.64～67.(:)·95·3,.