家电商场售后管理系统毕业设计论文

安徽工业大学毕业设计（家电商场售后服务管理系统）共48页第1页┊┊┊┊┊┊┊┊┊┊┊┊┊装┊┊┊┊┊订┊┊┊┊┊线┊┊┊┊┊┊┊┊┊┊┊┊┊摘要随着竞争的激烈，市场也就越来越成熟，大凡成熟的市场，其标志之一就是由感性的消费向着感动消费转移，因此，行业竞争的战场大多也都会从有形的产品逐渐转移到无形的服务，竞争的重点也会从初期市场的核心产品、价格、品质逐渐转移到对顾客的服务上。这就要求企业对其定位进行根本性改变，达到从以产品经济为主的经济运营模式转向以服务为主的经济运营模式。改革开放这么多年,中国的轻工业和农业都有了长足的进步,相比之下,中国的第三产业的发展就显得有些缓慢了。我们的服务业也由于从业人员素质良莠不齐，整体服务水平不高，服务软硬件不配套而受到媒体和老百姓的批评。家电商场售后服务管理系统正是在这种环境中产生的。本系统是基于C/S模式，采用VisualBasic6.0为开发工具，MicrosoftSQLServer2000为后台数据库开发的专用于家电商场的售后服务管理系统。关键词：家电商场、售后服务、信息管理、C/S、数据库AbstractWiththeintensecompetition,themarkethasbecomemorematureandmostmaturemarket,Thesignisoneoftheemotionalconsumptionbymovingtowardconsumption安徽工业大学毕业设计（家电商场售后服务管理系统）共48页第2页┊┊┊┊┊┊┊┊┊┊┊┊┊装┊┊┊┊┊订┊┊┊┊┊线┊┊┊┊┊┊┊┊┊┊┊┊┊transfer,therefore,competitioninthebattlefieldwillalsomostfromtangibleproductstoshifttointangibleservices,Thecompetitionwillfocusonthemarketfromthebeginningofcoreproducts,prices,agradualshiftinthequalityofcustomerservice.Thiswillrequiretheenterprisestocarryoutitsfundamentalpositionchangeproductstoreachtheeconomic-orientedeconomyoperatingmodetoaservice-orientedeconomyoperatingmode.Homeappliancestoresinafter-salesservicemanagementsystemisinsuchanenvironmentproduced.Somanyyearsofreformandopeningup,China'slightindustryandagriculturehavemadesignificantprogress,comparedtoChina'stertiaryindustryonthedevelopmentappearstobesomewhatslow.Ourservicesareduetothemixedqualityofpractitioners,theoveralllevelisnothigh,hardwareandsoftwaresupportservicesandnotbythemediaandthegeneralpubliccriticism.ThesystemisbasedonC/Smodel,usingVisualBasic6.0developmenttoolsMicrosoftSQLServer2000databaseforbackgrounddevotedtothedevelopmentofthehomeappliancestoresafter-salesservicemanagementsystem.KeyWords：Homeappliancestores，After-salesservice，InformationManagement，C/S,Database目录摘要...................................................................1安徽工业大学毕业设计（家电商场售后服务管理系统）共48页第3页┊┊┊┊┊┊┊┊┊┊┊┊┊装┊┊┊┊┊订┊┊┊┊┊线┊┊┊┊┊┊┊┊┊┊┊┊┊Abstract...............................................................11.绪论.................................................................51.1课题背景.......................................................51.2开发工具与开发方法介绍.........................................51.2.1VisualBasic技术.........................................51.2.2SQLServer技术...........................................61.2.3ADO数据库访问技术........................................71.2.4结构化系统开发方法........................................92.系统分析与功能设计..................................................102.1任务概述......................................................102.1.1系统目标.................................................102.1.2系统特点.................................................102.2需求分析......................................................102.3可行性分析.....................................................102.3.1技术可行性..............................................102.3.2经济可行性..............................................112.3.3管理可行性..............................................112.4数据流程分析..................................................112.4.1数据流程图...............................................112.4.2数据字典.................................................122.5系统设计原则..................................................142.6系统总体设计..................................................142.6.1系统功能设计.............................................142.6.2系统功能结构图...........................................152.7数据库设计....................................................152.7.1概念结构设计.............................................162.7.2逻辑结构设计.............................................163.功能设计的实现......................................................213.1创建工程......................................................213.2添加模块......................................................213.3登录模块的设计实现............................................223.4系统管理模块的设计实现........................................233.4.1修改密码模块.............................................233.4.2用户管理模块.............................................233.4.3退出系统模块.............................................243.5客户资料管理模块的设计实现....................................243.5.1新增模块.................................................243.5.2修改模块.................................................253.5.3删除模块.................................................263.6维修管理模块的设计实现........................................263．6．1保修期查询.............................................263．6．2维修记录编辑...........................................27安徽工业大学毕业设计（家电商场售后服务管理系统）共48页第4页┊┊┊┊┊┊┊┊┊┊┊┊┊装┊┊┊┊┊订┊┊┊┊┊线┊┊┊┊┊┊┊┊┊┊┊┊┊3．7客户详细资料报表模块的实现...................................273.8业务统计模块的设计实现........................................283.9数据管理模块的设计实现........................................293.10工具模块的设计实现...........................................303.11帮助模块的设计实现...........................................313．11．1软件介绍..............................................313．11．2关于作者..............................................314.系统评价............................................................31结束语..............................................................