精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料服务台常用英语词汇management经营、管理marketprice市价cashier'sdesk兑换处coin硬币accountingdesk帐务处check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多余的postpone(动)延期cancel(动)取消traveler’scheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房…percent百分之…reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表■电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话can'tputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,please.请接外线Thelineisbusy(engaged)占线sendatelegram(cable)longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报switchboard交换台centralexchange电话总局Theconnectionisbad.听不清expresstelegram加快电报specialdispatch专电registeredfee挂号邮资postcard明信片精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料发电报ordinarymail平信■客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底,层,一楼cabinet橱柜switch开关Venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼,(美)一楼foldingscreen屏风hanger挂钩plug插头wallplate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼,(美)二楼spring弹簧cushion靠垫,垫子socket插座,插口sittingroom起居室voltage电压floor楼层,地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器饭店交流用语欢迎和问候语:1、Goodmorning(afternoon,evening),sir(madam)早上(下午、晚上)好,先生(夫人)。2、Howdoyoudo?您好!(初次见面)Gladtomeetyou.很高兴见到您。3、Howareyou?您好吗?Fine,Thanks.Andyou?很好,谢谢。您好吗?4、Welcometoourhotel(restaurant,shop).欢迎到我们宾馆(餐厅、商店)来。5、Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。6、Ihopeyouwillenjoyyourstaywithus.希望您在我们宾馆过得愉快。(客人刚入店时)Ihopeyouareenjoyingyourstaywithus.希望您在我们宾馆过得愉快。(客人在饭店逗留期间)Ihopeyouhaveenjoyedyourstaywithus.希望您在我们宾馆过得愉快。(客人离店时)精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料7、Haveagoodtime!祝您过得愉快!电话用语:8、**hotel,frontdesk.CanIhelpyou?**饭店,前厅。您找谁?9、Sorry,I'vedialedthewrongnumber.对不起,我拨错号了。10、MayIspeaktoyourgeneralmanager?能和你们总经理说话吗?Speaking.我就是。11、Sorry,heisnotinatthemoment.对不起,他现在不在。Wouldyouliketoleaveamessage?您要留口信吗?12、Pardon.对不起,请再说一遍,好吗?Ibegyourpardon.对不起,请再说一遍,好吗?祝贺语:13、Congratulations!祝贺您!14、Happybirthday!生日快乐!15、Happynewyear!新年快乐!16、MerryChristmas!圣诞快乐!17、Haveaniceholiday!假日快乐!18、Wishyoueverysuccess!祝您成功!答谢和答应语:19、Thankyou(verymuch).谢谢您(非常感谢)。20、Thankyouforyouradvice(information,help)感谢您的忠告(信息、帮助)。21、It'sverykindofyou.谢谢,您真客气。22、Youarewelcome.不用谢。精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料23、Notatall.不用谢。Don'tmentionit.不用谢。24、It'smypleasure.非常高兴为您服务。(Withpleasure.)(Mypleasure.)25、Iamatyourservice.乐意为您效劳。26、Thankyouforstayinginourhotel.感谢您在我们酒店下榻。27、I'msorry.很抱歉。28、Excuseme.对不起。29、I'msorry,It'smyfault.很抱歉。那是我的过错。30、Sorrytohavekeptyouwaiting.对不起,让您久等了。31、Sorrytointerruptyou.对不起,打扰您了。32、I'msorryaboutthis.对此表示抱歉。33、Iapologizeforthis.我为此道歉。34、That'sallright.没关系。35、Let'sforgetit.算了吧。征询语:36、Can(May)Ihelpyou?我能帮您什么吗?Yes,please.好的。37、WhatcanIdoforyou.我能为您干点什么?38、IsthereanythingIcandoforyou?有什么能为您效劳的吗?39、Justamoment,please.请稍等一下。40、MayIuseyourphone?我能借用您的电话吗?精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料Certainly.当然可以。Yes,ofcourse.当然可以。指路用语:41、Goupstairs/downstairs.上楼/下楼。42、It'sonthesecond(third)floor.在二(三)楼。43、Excuseme.对不起。Whereisthewashroom(restroom,elevator)?请问盥洗室(休息室、电梯)在哪儿?Thisway,please.请这边走Turnleft/right.往左转/右转。45、It'sinthelobbynearthemainentrance.在大厅靠近大门。46、It'sinthebasementattheendofthecorridor.在地下室走廊尽头。提醒用语:47、Mind(Watch)yourstep.请走好。48、Pleasebecareful.请当心。49、Pleasedon'tleaveanythingbehind.请别遗忘您的东西。50、Don'tworry.别担心。51、Takeiteasy.放心好了。52、Pleasedon'tsmokehere.请不要在这边抽烟。告别语:53、Goodbye.再见。54、Seeyoulate.再见。55、Goodnight.晚安。56、Seeyoutomorrow.精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专业提供企管培训资料明天见。57、Goodbyeandthankyouforcoming.再见,谢谢您的光临。58、Goodbyeandhopetoseeyouagain.再见,希望再见到您。59、Haveanicetrip!一路平安!60、Wishyouapleasantjourney!Goodluck!祝您旅途愉快!祝您好运!前厅:1、Haveyouareservation?您预定过了吗?2、MayIknowyournameandroomnumber?您能告诉我您的名字与房间号吗?3、Hereisyourroomkey.给您房间钥匙。4、Pleasepayatthecashier'sdeskoverthere.请去那边帐台付款。5、Aretheseyourbaggage?这些是您的行李吗?MayItakethemforyou?我来帮您拿好吗?客房部6、Housekeeping.MayIcomein?客房服务员,我可以进来吗?7、Leaveyourlaundryinthelaundryinthelaundrybagbehindthebathroomdoor.请把要洗的东西放在浴室门后的洗衣袋中。8、IhopeI'mnotdisturbingyou.我希望没有打扰您。9、Onemoment,madam.I'llbringthemtoyourightaway.等一会儿,夫人。我马上送来。10、I’llsendforanelectrician(doctor...)我给您请电工(大夫……)。餐饮部:11、Sitdown,please.Hereisthemenu.请坐,给您菜单,先生。MayItakeyourorder,sir?您要点菜吗?12、Whatwouldyouliketohave,coffeeortea?精品资料网()25万份精华管理资料,2万多集管理视频讲座精品资料网()专