服务领导

TheServingLeaderModel:APracticalApproach服务领导模式:实践方式THESERVINGLEADER©TheServingLeaderModel服务领导模式五大强力行动改造团队、改造企业业务、改造社区优势打造团队精心管理下属优势和素质按各自优势组建团队，使其能使各团队成员协调优势，能充分发挥作用和做出最大贡献克服劣势需要突出优势5开拓前进持续教导下属满足你的期望传导服务领导原则，消除障碍、击活各层领导，扩大影响你最大的障碍就是妨碍别人4高标准对己对人均设立高标准精心挑选团队领袖设立高标准，建立高业绩文化最佳助人的方法就是提出富有挑战性的目标3以服务行使权力，满足下属需求颠倒金字塔，释放服务对象（下属）的能量、激情和才干你的主要职责就是激励下属2颠倒金字塔追求大目标追求大目标表明目标为什么“大”，激励下属竭尽全力从不可能中产生最可能的结果1THESERVINGLEADER©BuildonStrength优势建立团队•Understandsthestrengthsoftheteam•认识团队优势•Developsteamscapableofusingthebeststrengthsofeachindividual•以个人优势发展团队能力•Activelylistenstodiversepointsofview•博采众长•Communicatesconfidenceintheabilityofothers•建立团队内的信心•Supportsthedecisionsofothers•支持他人的决策•Treatsotherswithdignityandrespect•尊重待人THESERVINGLEADER©优势建立团队服务领导建立优势基于每个人的长处安排人员，业务活动．团队建设•Developsteamscomposedofindividualswithcomplementarystrengths•建立技能互补的团队．•Constantlychallengesteamstoperformathigherlevelsofeffectiveness•提高挑战性，不断提高团队业绩•Arrangeseachpersonintheteamtocontributewhattheydobest•用其所长•Toaddressweaknesses,paradoxicallyfocusothersontheirstrengths•克服劣势就要突出优势才能管理•Createsexperiencesforindividualsandtheorganizationtoliveouttheirgreateststrengthsandgifts•让个人和企业体验他们最大长处和才能•Purposefullymovesindividualsintochallengesforthemutualbenefitoftheorganizationandtheindividual•有意识调动人员迎接挑战，使组织＼个人双受益•Exercisesgoodstewardshipofthestrengthsandqualitiesofothers•良好管理下属优势和素质创造性解决问题•Encouragesinnovativeapproachestosolvingproblems•鼓励创新方式解决问题•Createsaculturetolerantofdiversepointsofview•创立包容性文化THESERVINGLEADER©BlazetheTrail开拓前进•消除障碍Removesbarriersfrominfrontofpeople•建立个人卓越高标准Setsahighpersonalstandardofexcellence•经常表扬团队工作，支持团队贡献Givesmembersoftheteamlotsofappreciationandsupportfortheircontributions•保证下属拥有成功需要的技能和经验Ensuresthatothersgettheskillsandexperiencestheyneedtosucceed•提供教练性意见ConveysaclearteachablepointofviewTHESERVINGLEADER©开拓前进服务领导通过言传身教和消除障碍，为下属开拓道路ervingLeadersblazethetrailbyteachingeffectivepracticesandbyremovingobstaclestoperformance.言传身教Theleaderasteacher•传导服务领导原则与实践TeachesServingLeaderprinciplesandpractices•传导在组织内获取成功的方法与途径Consistentlyteachesothershow,practically,tosucceedintheorganization•传导思想、价值观和行动Communicatestheideas,values,andactionsotherscanfollow消除障碍Removesobstacles•Worksrelentlesslytoremovepolicies,practices,andbarriersstandinginthewayofindividualsastheytrytoperform•Providestherighttraining,tools,andsupporttoeveryoneintheorganizationsothattheycansucceed领导变革Leadingchange•明确变革需求Clearlyarticulatestheneedforchange•身体力行说明企业需要变革Demonstratesbypersonalexamplethenewchangesneededintheorganization•为变革成功提供资源与支持Commitstheresourcesandsupportneededforsuccessfulchange•领导变革ActsasachampionofchangeTHESERVINGLEADER©提高标准•挑战下属尝试创新方法Challengespeopletotrynewandinnovativeapproaches•检验下属技能Challengesandtestshis/herownskills•强化关键原则和标准Reinforceskeyprinciplesandstandards•帮助下属理解和应变Helpsothersreflectandlearnwhenthingsdonotgoasexpected•设立可行项目目标、计划、标准Setsachievablegoals,plans,milestonesfortheprojectsandprogramsTHESERVINGLEADER©提高标准目标管理•保证企业目标具体、清楚•奖励与目标挂钩•确立团队为中心的目标•对己对人高标准组织卓越•清晰表明需要高业绩标准•设立高绩效流程和程序•鼓励支持主动改进工作服务领导精心挑选团队领导，确定业绩高标准，从而培育起高业绩文化Theseactionsbuildacultureofperformancethroughouttheteam,business,orcommunity.领导能力发展:Leadershipdevelopment•显示在企业内创建服务领导坚定不移的决心•精心挑选团队领导•为各级领导的发展提供足够的资源•提供经验与教练THESERVINGLEADER©颠倒金字塔UpendthePyramid•表扬优秀•决策反馈•利用非正式组织获得成功•确保奖励优秀业绩•公开褒奖承认员工贡献•寻求庆祝成功的方法P•raisespeopleforajobwelldone•Asksforfeedbackontheimpactofdecisions•Worksoutsideoftheformalorganizationtocreatesuccess•Makessurepeoplearerewardedfortheirperformance•Publiclyrecognizesthecontributionsofpeople•FindswaystocelebratesuccessTHESERVINGLEADER©颠倒金字塔UpendthePyramid-Handout服务领导颠覆传统领导思想,把自己放到最底层,颠倒金字塔，释放团队、企业和社区的能量、激情和才干利他服务他人需要优先•控制个人EGO•身体力行，满足下属需要合作Collaboration•帮助他人合作共事•无私发挥成功需要的各种作用形成领导规范和风格Modelsleadership•通过日常工作显示组织要求的领导风格和特征•身体力行，树立有效领导的示范THESERVINGLEADER©追求大目标•建立愿景•形成愿景共识•目标具体化•提高对工作的认识•Buildsacompellingvisionofthefuture•Appealstootherstobuildthevisionofthefuture•Paintsthebigpictureofthegoalweaspireto•ConveysgenuineconvictionaboutthehighermeaningofourworkTHESERVINGLEADER©追求大目标服务领导应明确表明目标为什么“大”，激励下属竭尽全力创立日常工作目的Createspurposeindailywork•帮助下属提高对自己日常工作目的的理解•努力使工作富有内在意义和褒奖激励Motivatesothers•奖惩与企业目标的实现程度紧密相连•创立富有正式奖励与非正式奖励相结合的环境•使每个人都能对自己工作的最终结果形成共识使企业愿景和价值观富有活力Makesvisionandvaluescomealive•明确阐明组织愿景和价值观•屏弃一切与组织愿景和价值观相悖的行为和行动THESERVINGLEADER©思考Reflections•比较服务领导理念与自己的领导理念•服务领导的理念是否切实可行？•为什么服务领导能收到比传统命令和控制型领导更好的效果？•既然服务领导如此有效，但为何没有更多的人采用这种风格？•自己怎样帮助他人成为服务领导？•HowdoesServingLeadershipcomparetoyourowndefinitionofleadership?•IsServingLeadershiprealisticintheeverydayworld?•WhydoesServingLeadershipgetbetterresultsthangoodold-fashionedcommandandcontrol?•IfServingLeadershipissopowerful,whydon’tmorepeopleleadthisway?•HowwillyouhelpotherstobecomeServingLeaders?