武汉空管中心安全与服务战略研究

华中科技大学硕士学位论文武汉空管中心安全与服务战略研究姓名：叶小雄申请学位级别：硕士专业：工商管理指导教师：杜兰英20061001IV.SWOTVAbstractSafetyandserviceplayanimportantroleincivilaviationcontrol.Thepurposeistooffersafeandeffectivecontrolforaircrafts.Chinaisgrowingintoapowerfulcountrywithstrongcivilaviation.Inadditiontothedevelopmentofairtransportation,thedevelopmentofairtrafficcontrolisalsoofvitalimportance.Researchonthesustainablestrategyofairtrafficcontrolsystemisthebaseofthedevelopmentofaerialcontrol.HowtoguaranteethesafeandorderlyflightinHubeiArea,andhowtoprovideefficientandqualityservicearethemaintasksofWuhanAirTrafficControlCenter.Therefore,itisessentialtoconductaresearchonitsstrategy.Fromtheviewpointofsafetyandservice,thepaperhasconductedaresearchonthesustainablestrategyofWuhanAirTrafficControl.BasedonthetheoryofMikePotter’sstrategymanagementandSWOTanalysis,adetailedanalysisfocusingonsafetyandserviceisconductedontheinternalandexternalenvironmentofWuhanAirTrafficControl.ThepaperhasillustratedtheadvantageandopportunityofWuhanAirTrafficControlaswellasitsexistingshortageanddanger.Therefore,itputsforwardthecorecompetenceofWuhanAirtrafficControlissafetymanagementability,staff’sskill,staff’smorality,andsafetyculture.Onthebasisofanalysisandresearch,thepaperhasputforwardthesustainablestrategyofWuhanAirtrafficControlCenter,whichisemphasizingsafetyandservice.Meanwhile,italsogivesthefollowingsuggestions.Firstofall,strengthenthecultivationoforganizationstructurestrategy,functionstrategy,aircontrolculturestrategyandcorecompetence.Aimingatsafetyandservice,adetailedresearchisconductedonsafeoperationmanagement,humanresourcemanagement,facilityandequipment,andaerialconstruction.Thepapersuggeststhatsafetyevaluationsystemandservicequalitysupervisionsystemaswellassafetytargetresponsibilityshouldbeestablished.Besides,moretechniciansshouldbecultivatedandtheconstructionoffacilityandequipmentofaerialcontrolshouldbestrengthened.Keywords:AirSafetyAirServiceAirtrafficcontrolcenterStrategyIII111.120200020058%--10%15%200475026720101500500[1]20068%30%1-1——10%1-21528[2]01000020000300004000050000600007000020032004200520061-12003—200605000010000015000020000025000030000020032004200520061-22003—2006—3[3]20053—41.21.2.1.206070SWOTSWOTStrengthsWeaknessesOpportunitiesThreatsSO1.15SWOT1.1SWOTSWOT(S)(W)(O)SOWO(T)STWTSWOT1.2.2[4]SMSSMSALPASMSSMSSMSSMSSMS6SMSSMSSMSFAANASATC/SMSFAASMS1-3SRMSMSBOWTIESMSSRMDSMSSMM//////ICAOSMS7SMSSMSSMSSRSSRMSMS1-3FAASMS[5]SMS81.31-4[6]1-4922.12001112820012562619991999----20013--5102.2[7][8]2.2.1PEST/1199121662.52005149834.195%200616532017%201020052/200211———200432007[9]2003183200520102008PET4122.2.21[10]2200784001320042-12005142-120052.2.3[11][12][13]15-----------2-22-32-42-2200346976124855171831000200455095166244221339000200559596193253252849000061-845582148345193927300.152-3200324274113423137697000200431657154559186216200.1200533356172365205721100.05162-4200340657172107212764010200444278206722251000100.04200548842217346266188000061-630992105608136600100.07190----[14]223172.2.418502202----—342003182.2.532.3[15]2.3.1[16][17]2561743556.9%35----4534.5%,1981%2-52-524198331.1%23.6%56.3%19%353645465455996014156.9%34.5%8%0.6%20460%672.3.2RATHONTHALESR/SVHF2005121RATHON81999----260%40%322//R/S445232.3.32-12-1176242532.3.41220032534[18]4526[19]2-62-6[20]----2.3.5[21]272-7[22]2-72.3.632833.1[23][24]300.053.2293.2.1160308302--------2008PET4313.2.22182%3556%5[25]200532250%903.2.3SWOT3-1SWOT333-1SWOTS12345678W1234567(O)123456789SOWO(T)123456STWTSWOT343.3354[26][27]4.1[28][29][30]4-1123634-14.24.2.1----7637[31][32][33]4-24-2[34]381—()1003945.0035.0020.00100.000.2545.0035.0020.00100.000.2545.0035.0020.00100.000.2545.0045.0010.00100.000.1535.0030.0025.0010.00100.000.10100.000.440.0030.0030.0030.0010.00100.000.2025.0030.0030.0015.00100.000.1025.0030.0030.0015.00100.000.1530.0030.0035.005.00100.000.1530.0030.0030.0010.00100.000.1045.0035.0020.00100.000.1040.0040.0020.00100.000.1025.0030.0030.0015.00100.000.10100.000.330.0060.0030.002.008.00100.001.00100.000.330.00100.0040A.606070708080B.1515202021212828121216161212161641422435000100003000200040004.2.220034412345612124.2.3451RATHON23VHF4564.3[35][36]120071462324-3123454-3473[37]412344.4[38][39]48[40][41]12----344.5124934505152[1].[2]””.,2005.6[3]().[4]..,2006.1:5-6[5].SMS.,2006.2:18-20[6]FredR.David.HowCompaniesDefineTheirMission,”LongRangePlanning,1988,22(3):40[7]L·Fahey,&V·k·Narayanan.MacroenvironmentalAnalysisforStrategicmanagement.St.Paul:WestPublishingCompany,1986:49-50[8]()·A·.:4..:,2002.7[9](2005).,2006.2.28[10]..,2006.8:82[11]..:,2001.1[12]Young.“StrategicValueAnalysis”.2005:52[13]Porter.CompetitiveStrategy.2001:49[14]..,2006.3:56-57[15]Rouse&Daellenbach.Rethinkingresearchmethods,487-489;Godfrey&Hilll,Theproblemofunobeservables,2002:522[16],,..:,1997[17],,..:,2001.4[18],,..:,2001.453[19]HumanFactorsGuidelinesforSafetyAuditsManual(Doc9806)[20]DOC9859AN/460.,2006[21]J·B·Barney,Lookinginsideforcompetitireadvantage,AcademyofManagementExecutive,1x(4),1995:56[22]C.H.St.John&J.S.Harrison,Manufacturing-basedrelatedness,synergy,andco