毕业论文——物流服务

《物流商品养护技术》课程考查论文我国物流服务中存在的问题及对策研究——以民营快递业为视角（题目）系名称专业名称学生姓名学号指导教师I我国物流服务中存在的问题及对策研究——以民营快递业为视角摘要：随着经济的持续快速发展，近几年来，我国民营快递业随之也得到了相应的迅速发展，并在社会经济生活中占据了越来越重要的地位。但由于多方面的影响因素，民营快递物流服务的诸多问题被显露出来，制约着其持续发展和服务水平的提升。为此，本文对我国民营快递业物流服务中存在的问题及对策研究展开了探讨与分析。本文首先介绍了课题的研究目的、意义、国内外研究现状，以及研究的内容和方法；然后主要从概念、要素、特性三方面对物流服务进行了阐述，并从快递的概念、分类以及快递产业的基本特征三方面的内容对快递业展开了相关理论介绍，为课题的进一步研究奠定了相关的理论基础；其次，分析了我国民营快递业的发展现状，并运用SWOT分析法进一步分析了民营快递企业的内、外部环境条件；随之，指出了我国民营快递物流服务过程中存在的问题，并给予了相应的分析说明；接着，针对我国民营快递物流服务中的问题，提出了相应的改进与发展对策；最后对本课题的研究做出了相应的总结。关键词：民营快递；快递服务；物流服务；问题；对策IITheProblemsandtheCountermeasureResearchesofExistingintheLogisticsServiceinChina--InthePerspectiveofPrivateExpressIndustryAbstract:Withthesustainedandrapiddevelopmentofeconomy,inrecentyears,China’sprivateexpressindustryalsoobtainsthecorrespondingspeeddevelopment,anditoccupiesmoreandmoreimportantpositioninthesocialandeconomiclife.Butduetovariousinfluencingfactors,theproblemsoftheprivateexpresslogisticsservicearerevealed,whichrestrictsitssustainabledevelopmentandtheimprovementoftheservicelevel.Therefore,inthispaper,unfoldingdiscussionandanalysistotheproblemsandthecountermeasureresearchesexistinginthelogisticsservicesoftheprivateexpressindustryinChina.Thisarticlefirstintroducestheresearchpurpose,significance,researchstatusathomeandabroad,aswellastheresearchcontentandmethodofthisproject.Then,expoundingthelogisticsservicesmainlyfromthethreesidesofconcept,elementsandcharacteristics.Andunfoldingaintroductionaboutrelatedtheorytoexpressindustryfromthethreeaspectsoftheconceptandtheclassificationoftheexpress,thebasiccharacteristicsoftheexpressdeliveryindustry.Theylaytherelatedtheoreticalfoundationforthefurtherresearchofthesubject.Next,analyzingthecurrentdevelopmentsituationoftheprivateexpressindustryinChinaandutilizingSWOTtofurtheranalyzetheinternalandexternalenvironmentalconditionsoftheprivateexpressenterprise.Followed,pointingouttheproblemsofexistinginthelogisticsserviceoftheprivateexpressinChina,andgivingcorrespondinganalysis.Thenaimingattheproblemsputsforwardthecorrespondingimprovementanddevelopmentcountermeasures.Finally,makingcorrespondingsummariesforthesubjectresearch.Keywords:Privateexpress,Expressservice,Logisticsservice,Problem,CountermeasureIII目录一、绪论....................................................................................................................................1（一）研究的目的、意义及国内外研究现状.................................................................11、研究的目的、意义................................................................................................12、国内外研究现状综述............................................................................................2（二）研究的内容与研究的方法.....................................................................................31、研究的内容............................................................................................................32、研究的方法............................................................................................................5二、物流服务与快递业的概述................................................................................................5（一）物流服务基本概述.................................................................................................51、物流服务的概念....................................................................................................52、物流服务的要素....................................................................................................53、物流服务的特性....................................................................................................5（二）快递业基本概述.....................................................................................................61、快递的概念............................................................................................................62、快递的分类............................................................................................................63、快递产业的基本特征............................................................................................6三、我国民营快递业的发展概况............................................................................................7（一）我国民营快递业发展现状分析.............................................................................7（二）我国民营快递业的SWOT分析............................................................................81、关键优势分析（Strength）..................................................................................82、关键劣势分析（Weakness）................................................................................93、面临的重要机会（Opportunity）......................................................................104、面临的重要威胁（Threat）...............................................................................11四、我国民营快递业物流服务中存在的问题......................................................................12（一）市场管理体制不健全，行业内部竞争无序.......................................................121、市场管理体制和政策法规不健全，缺乏规范管理..........................................122、行业内部过度恶性竞争，企业缺乏自律性......................................................13（二）企业管理水平低，服务水平与质量不高..............