汽车4S店售后服务顾问指导手册

服务顾问指导手册目录一常用配件价格二养护品说明三常见故障说明四常见的客户抱怨应对相应的话术五机电部分项目维修时间常用配件价格逸动1.6常规项目收费明细(1.5T除外)序号项目工时费配件名称配件编码数量配件单价材料费材料费小计总收费1A类保养（机油，机滤，汽滤）+18项检查项目60机油CV6121-00071140140182242机滤H15002-100011515汽滤B201141-0700127272B类保养（机油，机滤，空滤）+18项检查项目60机油CV6121-00071140140223283机滤H15002-100011515空滤C201014-0101168683B类保养（机油，机滤，汽滤）+18项检查项目60机油CV6121-00071140140182242机滤H15002-100011515汽滤B201141-0700127274C类保养（机油，机滤，空滤，汽滤）+18项检查项目60机油CV6121-00071140140262322机滤H15002-100012727空滤C201014-010116868汽滤B201141-0700127275壳牌黄壳（SL5W-30）L-091-0100-11180180180180蓝壳(SM5W-40)C201139-110012902902902906嘉实多金嘉护8008811240240240240磁护80107014284284284287润滑系统新车保护（5000KM）新车磨合保护剂JP-JLXX0603-01A11501501501508润滑系统清洗（每15000KM）发动机清洁剂JP-JLXX0601-01A11681681681689润滑系统保护（每15000KM）发动机保护剂JP-JLXX0603-02A115015015015010燃油/进气系统清洗（每20000KM）喷油嘴清洁剂JP-JLXX0605-02A1168168168168进气系统清洁剂JP-JLXX0606-02A116816816816811排气系统清洗（每25000KM）三元催化器清洁剂JP-JLXX0607-02A115815815815812冷却系统保护（每30000KM）冷却系统保护剂JP-JLXX0609-01A116016016016013制动系统保护（每20000KM）刹车四件套JP-JLXX0613-03A116816816816814空调系统清洗（换季/每10000KM）空调清洗剂JP-JLXX0610-01A116016016016015变速系统保护（每30000KM）齿轮保护剂JP-JLXX0602-02A115015015015016更换火花塞（每30000KM）60火花塞H15002-150043514014020017更换空调滤芯（换季/每10000KM）空滤滤芯C201135-300013333333318更换一副前制动片85前刹车片C201070-0500215030030038519更换一副后制动片95后刹车片C201071-0700213527027036520更换防冻液（每2年/30000KM）90防冻液CV6121-0010286868617621更换刹车油（每两年/30000KM）120刹车油G1250-1180808020022更换雨刮片（每年）左雨刮片C201049-030015656109109右雨刮片C201049-05001535323更换变速箱油(40000KM)90齿轮油CV6121-0103115015015024024更换前端轮系皮带及涨紧轮150前端皮带H15012-010019393513663涨紧轮H15007-0600142042025更换前制动盘（不含制动片）180前制动盘C201070-0100234769469487426更换后制动盘（不含制动片）180后制动盘C201071-0100231563063081027更换点火线圈（一组）60点火线圈YC026-283112712712718728更换轮胎一只25205/55R16/豪华/MA656C201057-0501180380380380329更换轮胎一只195/65R15C201057-0500185085085085030冷媒加注90冷媒剂JP-JLXX0619-02A4505020029031蓄电池AGM蓄电池总成（MT尊贵）C201032-01001192319231923192331蓄电池蓄电池总成CV8056-0100168068068068031轮胎动平衡7517532四轮定位141114133补胎2512534更换前保102前保C201110-01031180018001800180035更换后保102后保C201111-0100180080080080036更换大灯总成大灯总成C201034-01001138313831383138337更换水箱水箱C201030-0101185585585585538更换冷凝器冷凝器C201135-0700170070070070039更换前机盖前机盖C201075-01001189018901890189040更换前挡玻璃前挡玻璃C201106-01001130013001300130041更换后盖后盖C201075-07011198019801980198042更换后挡玻璃后挡玻璃C201106-0600195095095095043更换后围后围C201087-0300136936936936944更换后围灯总成后尾灯总成C201036-020016206206206201致尚XT常规项目收费明细（1.5T除外）序号项目工时费配件名称配件编码数量配件单价材料费材料费小计总收费1A类保养（机油，机滤，汽滤）+18项检查项目60机油CV6121-00071140140182242机滤H15002-100011515汽滤B201141-0700127272B类保养（机油，机滤，空滤）+18项检查项目60机油CV6121-00071140140223283机滤H15002-100011515空滤C201014-0101168683B类保养（机油，机滤，汽滤）+18项检查项目60机油CV6121-00071140140182242机滤H15002-100011515汽滤B201141-0700127274C类保养（机油，机滤，空滤，汽滤）+18项检查项目60机油CV6121-00071140140262322机滤H15002-100012727空滤C201014-010116868汽滤B201141-0700127275壳牌黄壳(SL5W-30）L-091-0100-11180180180180蓝壳(SM5W-40)C201139-110012902902902906嘉实多金嘉护8008811240240240240磁护80107014284284284287润滑系统新车保护（10000KM）新车磨合保护剂JP-JLXX0603-01A11501501501508润滑系统清洗（每15000KM）发动机清洁剂JP-JLXX0601-01A11681681681689润滑系统保护（每15000KM）发动机保护剂JP-JLXX0603-02A115015015015010燃油/进气系统清洗（每20000KM）喷油嘴清洁剂JP-JLXX0605-02A1168168168168进气系统清洁剂JP-JLXX0606-02A116816816816811排气系统清洗（每25000KM）三元催化器清洁剂JP-JLXX0607-02A115815815815812冷却系统保护（每30000KM）冷却系统保护剂JP-JLXX0609-01A116016016016013制动系统保护（每20000KM）刹车四件套JP-JLXX0613-03A116816816816814空调系统清洗（换季/每10000KM）空调清洗剂JP-JLXX0610-01A116016016016015变速系统保护（每齿轮保护剂JP-JLXX0602-02A115015015015030000KM）16更换火花塞（每20000KM）60火花塞H15002-150043514014020017更换空调滤芯（换季/每10000KM）空滤滤芯C201135-300013333333318更换一副前制动片85前刹车片C201070-0500215030030038519更换一副后制动片95后刹车片C201071-0700213527027036520更换防冻液（每一年/20000KM）90防冻液CV6121-0010286868617621更换刹车油（每两年/40000KM）120刹车油G1250-1180808020022更换雨刮片（每年）左雨刮片C201049-030015656109109右雨刮片C201049-05001535323更换变速箱油90齿轮油CV6121-0103115015015024024更换前端轮系皮带及涨紧轮150前端皮带H15012-010019393513663涨紧轮H15007-0600142042025更换前制动盘（不含制动片）180前制动盘C201070-0100234769469487426更换后制动盘（不含制动片）180后制动盘C201071-0100231563063081027更换点火线圈（一组）60点火线圈YC026-283112712712718728更换轮胎一只205/55R16/豪华/MA656C201057-0501180380380380329冷媒加注90冷媒剂JP-JLXX0619-02A4505020029031蓄电池蓄电池总成CV8056-0100168068068068030轮胎动平衡7517531四轮定位141114132补胎2512533更换前保102前保C201110-01051162016201620162034更换后保102后保C201111-0101165065065065035更换大灯总成60大灯总成C201034-01011120012001200120036更换水箱90水箱C201030-0102170070070070037更换冷凝器120冷凝器C201135-0700170070070070038更换前机盖150前机盖C201075-01011221622162216221639更换前挡玻璃280前挡玻璃C201106-01011130013001300130040更换后盖150后盖C201075-13001233523352335233541更换后挡玻璃280后挡玻璃C201106-06011111011101110111042更换后围150后围C201087-0301144044044044043更换后尾灯总成48后尾灯总成C201036-010114204204204202睿骋常规项目收费明细序号项目工时费配件名称配件编码数量配件单价材料费材料费小计总收费1A类保养（机油，机滤，汽滤）+18项检查项目60机油C201139-11002290580643703机滤K003-230012121汽滤CD101141-0400142422B类保养（机油，机滤，空滤）+18项检查项目60机油C201139-11002290580709769机滤K003-230012121空滤CD101014-020011081083B类保养（机油，机滤，汽滤）+18项检查项目60机油C201139-11002290580643703机滤K003-230012121汽滤CD101141-0400142424C类保养（机油，机滤，空滤，汽滤）+18项检查项目60机油C201139-11002290580751811机滤K003-230012121空滤CD101014-02001108108汽滤CD101141-0400142425壳牌蓝壳(SM5W-40)C201139-110012