汽车制造企业服务备件物流体系研究

南京航空航天大学硕士学位论文汽车制造企业服务备件物流体系研究姓名：黄远兵申请学位级别：硕士专业：管理科学与工程指导教师：蔡启明20070301I,,IIAbstractOnthepresentstage,lotsofautomobilemanufactureenterpriseshavepaidmoreattentiontotheafter-saleservicemarket——themaximumbenefitcheeseoftheautomobileindustrialchain.However,concealedbythehugeprofit,thecostofsparepartslogisticsisincreasingrapidly,aswellasthemanagementchaosofafter-saleservice.Accordingly,inthisthesis,thecorrespondingstructuremodeloflogisticssystemhasbeenconstructedbytheauthor,whichaimstosetupasetofrationallogisticssolutionsandthenprovideareferenceforfuturesparepartslogisticssystemupgradesofautomobilemanufactureenterprise.Thisthesispresentsthedevelopmentoverviewoflogisticsandlogisticsmanagementfirstly,andbringsforththeprinciplesanddirections.Thenauthorproposedanovelapproachaboutthedesignofsparepartslogisticssystem----thesparepartslogisticssystemdesignmethodbasedonLEANSIXSIGMAAfterbrieflyintroducingthecharacteristicsofsparepartslogisticsinautomobilemanufactureenterpriseofP.R.China,thisthesisanalysisesthechallengeoftheoperationofcurrentsparepartslogisticsinChinaandexpoundsthreecriticalaspectsofthesparepartslogisticstheforecastingofservicepartsdemandtheinventorymanagementofservicepartsandthelocatingofdistributioncenterofserviceparts.Secondly,thisthesisappliesthesparepartslogisticssystemdesignmethodbasedonLEANSIXSIGMAtosolveabove-mentionedproblemsoftheservicepartslogisticssystemofautomobilemanufactureenterpriseandthenproposesanovelsolutionoflogisticssystem,andsetupacorrespondingmodelandanintegratedservicepartslogisticsmanagementmodel.Besides,accordingtothedifferentcontrollingcharacteristicsofspareparts,anewalgorithmofsparepartsdemandforecastingandanewcontrollingpolicyofsparepartsinventoryhavebeenproposed,thisthesishassolvedbasicallytheproblemoftheoperationsofcurrentsparepartslogisticsinChina.Finally,thesparepartslogisticssystemhasbeenutilizedandtested.Theauthorhaschosenatypicalautomobilemanufactureenterprise——NAVECOLtd.AccordingtothespecificconditionsoftheNAVECO,thisthesishasdesignedanewsparepartslogisticssystemforit,andsetuptheprinciplesanddirectionwhichshouldbeobeyedwhendevelopingasparepartslogisticssystem.Keywords:AutomobileManufacturingEnterprise,SparePartsLogistics,SystemStructureOperationalMode11.190102003150057%200380%40%50%60%21.21[1][2]223ClackScarfN[3]AfentakistGavish[4]AxaserZhang[5]Dekker[6]2090[7]70%[8]1996FrancisMcGinnisWhiteTompkinsCOIHeskett1964Pareto[9][10]ABC3ABCABC[11]4S4S4S[12]3[13][14]4[15]HEDIINTERNET[16]JIT1424S1.31.3.11ElsevierEBSCO231.3.251.161.41.4.11.4.2782.12.1.11901F1927Logistics[17]1935PhysicalDistributionLogisticsmanagement19622050PhysicalDistributionPD196519812070198819894WTO20013981200019999210GDP9.9%198015.72001GDP202004GDP16.7%182001~20052.1.2208020801988200110[19]50%[20]2.1.31SupplyChainSC80APICS2001GB/T18354-2001[21]2[22]3[23]112.1///2.12.12.1.4[24]AberdeenGroup4025100012[25]2.1.5[26]2-3ITIBMIBMIBM13[27]2.2GRAIIDEFPETRIGIMSIM1GRAI[28][29]GRAIGRAIGRAIGRAIGRAIGRAI2IDEF[30]IDEFIDEFOIDEF1IDEF2IDEF0IDEF14IDEF0IDEF1IDEF2IDEF3IDEF014IDEF4IDEF5IDEF0IDEF3IDEF4IDEF5IDEF6IDEF143PETRIPetriCarlAdam1960PETRIPETRIPETRIPETRI4GIMGIMGRAIGRIMMERISEIDEF0GIMIMAGIMGIM5SIMSIMSIMSIMDFDsDataFlowDiagramsGRAIIDEF0DFDs2.3152.3.1[31]1234567162.3.21[32]23456172.42.4.1DMADVDefine-Measure-Analyze-Design-VerifyDMAICDefine-Measure-Analyze-Improve-Control2.4.21[33]218[34][35][36]4[37]1425342.4.3DMADV2.1192.11Define2Measure203Analyze4Design215Verify2.4.4DMAICDefine-Measure-Analyze-Improve-Control2.4.5222.51235DMADVDMAIC233.1SKDCKD246443.2[38]123254123454S263.33.3.13.14S4S4S4S14S...4Sn1...n1n3.14SEMAIL4S4S3.1274S4S4S3.3.212[39]3EOSEDIQR4283.3.31WTOEDI234S2943.43.4.14S123.4.2303.4.34S4S3.51234314.14.1.14.1.11Define2Measure3Analyze4Design3.3.2325Verify4.1.24.11N4S14S...4Sn1...n1n4.13.114.14S334S23RFIDGPS34454S4S4.1.31354.24.223634.1.24S4S[40]SCMCRM4S374.24.1.24.3/4.3381[41]23439EOSEDIQR4.34.3.140[42][43][44]2070Vapnik90SupportVectorMachineSVM4.3.21SVM[45]SupportVectorRegressionSVRSVMSVRSVR[46]47Vapnikε-SupportVectorRegressionε-SVRScholkopfν-SupportVectorRegressionν-SVR2()(){}11,,,,()lllTxyxyXY=⋅⋅⋅∈×nixXR∈=,1,,iyYRil∈==⋅⋅⋅41(*)22(*)*1,,11(,)(),2minnlliiiwRRbRwwClξτξξξ=∈∈∈=+⋅+∑1(()),1,2,,,iiiwxbyilεξ⋅+−≤+=⋅⋅⋅2*iy(()),1,2,,,iiwxbilεξ−⋅+≤+=⋅⋅⋅3(*)0,1,2,,,ilξ≥=⋅⋅⋅4(*)ξ**11(,,)llξξξξ⋅⋅⋅εC(*)2****,1111min()()()()()2lllliijjijiiiiiRijiixxyαααααεαααα∈===−−⋅++−−∑∑∑5*1()0liiiαα=−=∑6*0,,1,2,,,iiCillαα≤≤=⋅⋅⋅7Merce'(,)Kxx()**1,1,,Tllααααα=⋅⋅⋅*1()()(,),liiiifxKxxbαα==−+∑b0,cljα*kαjα*1()()ljiiijibyxxααε==−−⋅+∑8*kα*1()()lkiiikibyxxααε==−−⋅−∑9KMercer42(,)[()1]qiiKxxxx=⋅+102(,)exp{}iKxxxγµ=−−11S(,)tanh(())iiKxxxxcν=⋅+124.3.31[48]nixXR∈=,1,,iyYRil∈==⋅⋅⋅*1(())(,),liiiifxKxxbαα==−+∑1313xixki(,)iKxx10122,1,2tStN=tn1t+1tS+n0n0()nnN≤≤12,nSSS12,ooonnnnSSS+++(1)1(1)2(1),,ooolnlnlnnSSS−+−+−+l1tS+3[min()][max()min()],1,2,3,ixxxxxin′=−−=⋅⋅⋅ix′i454.44.4.14312[49]34.4.244InternetERP[50]4.1454.14.5123446NAVECO5.1NAVECO5.1.1NAVECONAVECO199631IVECO3750%1023300051.620.267.5V3-665200V80%ISO9001ISO/TS16949GJB9001ANAVECOISO140015.1.2NAVECONAVECONAVECO47