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北京信息科技大学毕业设计（论文）题目：汽车维修与保养服务预约评价系统的设计与实现学院：信息管理学院专业：信息管理与信息系统学生姓名赵佳玮班级/学号信管1104/2011012072指导老师/督导老师：郭祥云起止时间：2015年4月20日至201年6月15日摘要I摘要随着社会的不断发展，人们的时间观念越来越强，对时间的过分要求，使得他们不愿意花更多的时间浪费在汽车的维修与保养之上，因此就需要汽修门店也要拥有相应的对策，拥有现代化的运营方式，把业务接轨网络平台是大势所趋。汽车维修与保养服务预约评价系统是一个基于asp.net平台使用B/S架构，使用C#和asp.net语言构建的系统，旨在创建一个网络平台，促进汽车维修业和修车养车顾客之间的“线上交流”，实现“网上预约维修”、“维修服务评价”两大功能，解决汽车维修企业普遍存在服务质量欠佳、效率比较低下、管理又不规范以及信息化严重不足等问题。它主要完成五个模块功能，用户注册、维修预约、在线客服、用户评价以及后台管理组成。系统选用VisualStudio2010\SQLServer2008为开发工具。该平台的服务评价功能提供给顾客一个根据评价来甄选维修方的主动权，同时也可以让优质的修理门店摆脱地理位置等诸多不利影响。另一个主要功能就是预约功能，首先摆脱电话预约的繁琐流程，用简易地方式完成预约，同时使被维修方和维修方节约时间和金钱。本系统的两个主要功能都能促进洗车维修产业的蓬勃发展，具有推广潜力。本本文对系统开发过程中系统调查、系统分析、系统设计和系统实现等阶段的工作进行了概括和总结，并对开发过程中涉及到的信息系统理论与方法进行了描述。关键词：服务评价；网上预约；.NET开发；SQLServerAbstractIIAbstractWiththecontinuousdevelopmentofsociety,people'sconceptoftimeismoreandmorestrong,theexcessivedemandsoftime,theydon'twanttospendmoretimetowasteontherepairandmaintenanceofthecar,sotheyneedtheautostoresalsoshouldhavecorrespondingcountermeasure,hasamodernmodeofoperation,thebusinesscommunitynetworkplatformisthetrendofTheTimes.Automobilerepairandmaintenanceserviceappointmentevaluationsystemisabasedonasp.netplatformUSESB/Sstructure,usingc#andasp.netframingsystem,aimstocreateanetworkplatform,promotionofautomaintenanceandrepaircarownershiponlinecommunicationbetweencustomers,realizetheonlinebookingservice,serviceevaluationtwobigfunctions,iscommontosolvevehiclemaintenanceenterprisequalityofservice,withlowefficiency,poormanagementandanacuteshortageofnon-standardandinformatization.Itmainlycompletedfivemodules,userregistration,maintenance,andonlinebookingofcustomerservice,userevaluationandbackgroundmanagement.SystemsuseVisualStudio2010\SQLServer2008fordevelopmenttools.Serviceevaluationfunctionoftheplatformtoprovidecustomersaselectionofmaintenanceaccordingtotheevaluationoftheinitiative,butalsocanmakehighqualityrepairstoretogetridofthegeographicallocation,andmanyotheradverseeffects.Anothermainfunctionistomakeanappointment,firstofallgetridofthecumbersomeprocesstelephoneappointment,withsimpleandeasywaytocompletethebooking,atthesametimemakethemaintenanceforthemaintenanceandsavetimeandmoney.Thetwomajorfunctionsofthissystemcanpromotethevigorousdevelopmentofcarmaintenanceindustry,thepotentialforpopularization.Thissystemintheprocessofsystemdevelopmentsurvey,systemanalysis,systemdesignandsystemimplementationphaseoftheworkhascarriedonthesummaryandthesummary,andinvolvedinthedevelopmentprocessofinformationsystemtheoryandmethodaredescribed.Keywords:serviceevaluation;Onlinebooking;The.netdevelopment;SQLServer目录III摘要..................................................................IAbstract................................................................II第一章系统调查.......................................................11.1系统开发背景...............................................................11.2研究意义...................................................................21.3系统可行性分析.............................................................21.4汽车维保现状调查...........................................................31.5预约流程调查...............................................................41.6技术路线...................................................................71.6.1C#概述..............................................................71.6.2Visualstudio概述...................................................71.6.3C#和Visualstudio的优势............................................71.6.4ASP.NET概述.........................................................81.6.5ASP.NET的运行及开发环境.............................................9第二章系统分析..........................................................9表2.1.........................................................................11表2.2.........................................................................11表2.3.........................................................................12表2.4.........................................................................12表2.5.........................................................................132.2系统功能需求分析..........................................................143.1系统实现总体流程架构图....................................................143.2系统功能模块划分..........................................................153.3系统功能数据流程图........................................................163.4数据库设计分析............................................................163.5数据库逻辑结构表..........................................................173.6数据库表的实现............................................................193.7界面设计..................................................................273.7.1注册界面.............................................................273.7.2登陆界面.............................................................283.7.4汽车门店详细信息界面.................................................293.7.5我的订单界面.........................................................30第四章系统实施.........................................................314.1系统主要技术............................................................