浦东新区电子政务与社区一门式服务协同发展研究

上海交通大学硕士学位论文浦东新区电子政务与社区“一门式”服务协同发展研究姓名：何奕申请学位级别：硕士专业：公共管理指导教师：谢海光200706172007511200751120051112010,,2GC/GB3ResearchontheCooperativeDevelopmentofE-governmentand‘One-door’ServiceinCommunitiesinPudongNewDistrictABSTRACTWithfurtherreformofthegovernmentalsystemandtherapiddevelopmentofgovernmentalinformationsystem,greatprogressandachievementshavebeenmadeintheconstructionofE-governmentandone-doorserviceinourcountry.Animportantconceptoftheestablishmentofaservicegovernmentistodevotemoretotheorganizationoffundamentalpublicserviceandsupply,sothatthegovernmentcanprovidethecitizensefficientandconvenientservicewithappetenceaswell.BecauseofthelatebeginningofE-governmentandone-doorserviceinourcountry,thecomprehensivefunctionatpresentisnotquitesatisfactoryandlacksstrongmotivationofdevelopment.Therefore,ourpeoplearenotquitesatisfied,mainlywiththeclarityofthepublicationofgovernmentaffairs,theefficiencyoftheflowofaffair-handling,andthevarietyofthewaysofserviceetc.Therearemanyreasonsforthis,butoneoftheprimeonesisthatE-governmentandone-doorservicedontcooperatewitheachotherintheirdevelopment.ThepresentcomprehensivereforminPudongNewDistrictandtheWorldExpo.in2010areregardedastwoimportantchancesforthenextfiveyearsdevelopmentofthisarea.Furtherreformofexecutivemanagementsystemandconstructionofapublicservicegovernmentisthefocusandalso4difficultpointofPudongcomprehensivereform.Althoughalittlegovernment,bigsocietymanagementsystemhasbeenbuiltinPudong,suchphenomenaasneglectofdutystillexistingovernmentservice.Withthepresentcomprehensivereformasaturningpoint,PudongNewDistrictCommitteeandthelocalgovernmentbringforwardtheirpolicies,thatis,tofocusonthefurtherreformofexecutivemanagementsystem,todefinitizeandstrengthenthecorefunctionofthegovernmentandtoconstructaresponsibleservicegovernmentguidedbylaw.ThissituationprovidesagreatopportunityforthecooperativedevelopmentofE-governmentandone-doorservicecentersincommunities.Toachievethecooperativedevelopment,thegovernmentshouldreengineerthebusinessprocessintheinternalgovernmentdepartmentsandintegrateinformationresources.Utilizingtheadvantagesofone-doorservicecentersande-government,thegovernmentcanprovidevariousserviceforthecitizensandbusinesses(i.e.G-C/G-B)andachievetheaimofthecooperativedevelopmentofE-governmentandone-doorservicecenters,thatis,tobuildanefficient,publicandconvenientservicegovernment.WiththecooperativedevelopmentofE-governmentandone-doorservicecentersincommunitiesinPudongNewDistrictasitstopic,thispaperbeginswiththepresentsituationandproblemsofE-governmentandone-doorserviceandattemptstofindandstudythecommonproblemsexistinginbothkindsofservice:thevirtualone(governmentalwebsites)andthematerialone(one-doorservicecenters),soastoassessgovernmentalfunctionsproperlyandofferusefulreferencefortheinnovationofpublicservice.KEYWORDS:E-government,one-doorserviceincommunities,cooperativedevelopment7199320021339220050.50785720041082005101277“”2006200492006345545400200662.8058.1610063.93MPA10(),,,,,,,.OAMIS111-11-3112212,1212199319932000(OA)209021216.68005132000200519991999140()[1]20006780%50%24[2]1-11-12823861[1][2]20041142004200611112006111-2121590%13[3]02035456065700102030405060708020002001200220032004200520061-32000-2006[3]16802001WTO2005[4]90522[5][4].[R]..2005.[5]171+232006810xxxx[6]200610182006791500[7][6].[R].2006.[7]291820061+23[EB/OL][8]21:85%(),(52%)/(),(%)4852(%)14.985.1(%)58.541.5(/)1536216402120041311[8]2005[M]200532-332120042222222-3[9]/23363148322146815940699513952325273630603123050010001500200025003000350040004500500055006000650070007500200120022003200420052006232001-2006[9]23100%100%100%[10][10]2470030IPBPR2524[11]616672734868310420432633808957996.71112.31609.591210991444.213116260200400600800100012001400160018002001200220032004200520062-42001-2006[11]2620104850[12]2004OACIO[12]R200727BPR12283businessprocessreengineering123451234512345678MEI[13][13][M]20044629materialenergyinformationηM,E,IMEI(MEI)CRUDηη=Rcuχχχ+1412112341Iη1Iη1Mη1Eη1Iη1Iη1301[14][14][OB/OL]:33[15]()[15]R20073435GC/GB3-23-2[16][16][17]/IPTV[18][17]962341[18]37CIO()[19]CIO,CIO,CIOCIO[20][19][J]200742530[20][J]2007467693839[1].CIO[EB/OL].http:cioxinhua.cn/2005-01/22999.htm,2007-01-15.[2].[J].20055[3].CIO[J].20032.[4][N][2003].[5].[M].20036769[6].[EB/OL].[7].[J].2004237.[8].[C].2002.[9].[EB/OL].[10],.[J]..2005(9).[11].[J].20048.[12].[[J]..2005:3-4.[13],.[J].2005(3-4.[14].[J].20055.[15].[R].2004.[16].[N].2006.[17].[M].2004.[18].[M].2004.[19].NO.3[M]..2006:168.[20].[J].20058.[21].[J].20042.[22].[J]..2005(1)[23].[M].2005.[24].[J].20064.[25][EB/OL].