SAP解决方案管理器（英文版）

PeterYiSeniorSupportConsultantSAPAsiaPacificSAPSolutionManager-SAP’sNextGenerationService&SupportPortalSAPAG2001,,TANWeeLiatSAPSolutionManager2/38AgendaSAPSolutionManagerasaService&SupportPortalRolloutInformationSAPSolutionPortfolioManagementApproachMobileSAPSolutionManagerSAPSolutionManagerSAPSolutionManagerSAPSolutionManagerSAPSolutionManagerSAPAG2001,,TANWeeLiatSAPSolutionManager3/38SAPSolutionPortfolioManagement–Objectives??Howcanweclosethegapbetweencustomer'sITdepartmentandcustomer'sbusinessunitstoensurebestcorebusinesscontrolling???HowcanSAPensurethebestSAPSupportforourcustomersincaseofproblems???Howtoensuresuccessfultechnicalimplementationandoperationofcorebusinessprocesses???HowtosecurethetechnicalinstallationandoperationofmySAPsolutions???HowcanSAPensurethecontinuousimprovementofourcustomersbusiness?©SAPLabs,Inc.SAPTechEd2001November6-9,2001(IMPL03)3SAPAG2001,,TANWeeLiatSAPSolutionManager4/38SAPSolutionPortfolioManagement–ReasonsTypicalSystemLandscapetobeImplementedSupplyChainManagementWarehouseManagementSystemsSAPR/3TransportPlanningSystemCustomerSystemCarrierSystemDeliveryNoteStockTransferOrderShipmentGoodsIssueCarrierSelectionUpdateShipmentStatusShipmentPlanReplenishmentConfigureVehicleLoadsRequestAccept?No/YesScheduleReplenishmentRequesttochangeSalesOrderanytimeAppointmentIntransitReceiveOrderInvoiceInvoice140differentEDIandALEinterfacesCRMPricingConditionsPromotionConditionsSalesOrderACSISBarcodeReaderinnsmallwarehousesSalesOrderCoreBusinessProcessandSolutionLandscapeSAPAG2001,,TANWeeLiatSAPSolutionManager5/38SAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPServiceandSupportInfrastructureSAPSolutionPortfolioManagement–FundamentalsToolsToolsPortalsPortalsEarlyWatch/ProactiveActionsBusinessOptimizationConversionGoingLiveUpgradeServicesSystemsIntegrationFeasibilitySAPBackofficeSupportSelfServicesTraining/EducationBestPracticesDocumentsKnowledgeTransfer:Servicesfor:SAPAG2001,,TANWeeLiatSAPSolutionManager6/38Operations&ContinuousImprovementOperations&ContinuousImprovementImplementationImplementation!!!!!!!!!!!!!!!!SAPSolutionPortfolioManagementApproach*Dependingoncustomersituation/OnsiteSupportDiscovery&EvaluationDiscovery&EvaluationSolutionLandscape•Thetobesolution•includingasislegacysystems•Criticalfunctionsandvolumes•GapsTechnicalIntegrationCheck•Checkdesignofkeyinterfacesfromfunctionalandtechnicalpointofview•Checkdesignofintegrationtechnologyconcerningmappinganddatatransfer•CheckimplementationofsystemandapplicationoperationGoingLiveCheck•Checksizingandsystemsandcomponentsconfigurations.•Supportvolumetesting*•Checkbusinessprocessperformanceandoperations•Supportintegrationtesting*•Supportstartupofoperations*EarlyWatch/EarlyWatchAlert•Monitorsystemandapplicationalerts•Monitorservicelevels•Optimizeperformanceandavailability*BusinessConsultingConsulting,Partner,SupportConsulting/PartnerBusinessConsulting,SupportSupportBusinessConsulting,Consulting,PartnerSAPAG2001,,TANWeeLiatSAPSolutionManager7/38BackgroundandmotivationSAPacknowledgestheresponsibilityforourcustomer‘scorebusinessprocessesSAPwantstobetheworldleaderinthemanagementofcorebusinessprocessesSAP‘sSolutionManagementknow-howhastobetransportedintotheclient‘sorganizationasearlyaspossibleImplementationProjectSAPintendstobeasproactiveaspossibleinthedeliveryofservicessafeguardingtheoperationsofourcustomer‘ssolutionsThenormalflowofthebusinessprocesscanonlybeensuredbythesuccessfulimplementationofthetechnicalinfrastructureandtheoveralloperationsThesolutionmanagementimplementationandoperationsmethodologywillserveasavehicleforknowledgetransferandcollaborativesafeguardingbetweenallthepartiesinvolvedSAPacknowledgestheresponsibilityforourcustomer‘scorebusinessprocessesSAPwantstobetheworldleaderinthemanagementofcorebusinessprocessesSAP‘sSolutionManagementknow-howhastobetransportedintotheclient‘sorganizationasearlyaspossibleImplementationProjectSAPintendstobeasproactiveaspossibleinthedeliveryofservicessafeguardingtheoperationsofourcustomer‘ssolutionsThenormalflowofthebusinessprocesscanonlybeensuredbythesuccessfulimplementationofthetechnicalinfrastructureandtheoveralloperationsThesolutionmanagementimplementationandoperationsmethodologywillserveasavehicleforknowledgetransferandcollaborativesafeguardingbetweenallthepartiesinvolvedSolutionManagementRoadmap–KeyDeliverablesSAPAG2001,,TANWeeLiatSAPSolutionManager8/38SolutionManagementRoadmap–KeyDeliverablesWewanttodeliveratechnicalimplementationroadmapthatcoversalltheaspectsofoperationsimplementationofmySAP.comsolutionsinsuchawaythatthisroadmapwillbeusedinthefieldandbyimplementationpartners.Keydeliverables#MethodologyfortheImplementationoftheTechnicalInfrastructureandtheOperations#MethodologyfortheIntegrationoffunctionalandtechnicalteamsintheproject#Facilitationofhandoverbetweenprojectandoperationsteams#In