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服务指南ServiceDirectory羿华大酒店目录：★总经理致辞★大堂服务GRANDLOBBYSERVICES★客房服务GUESTROOMSERVICES★餐饮服务FOOD&BEVERAGESERVICES★安全指南SAFETYDIRECTORY★电话指南TELEPHONEDIRECTORY★电视指南TVDIRECTORY服务指南ServiceDirectoryPag.1羿华大酒店热忱欢迎您的光临欢迎您下榻羿华大酒店！您的到来，我们酒店全体员工都倍感荣幸，此服务指南为您详细介绍个酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您服务。非常荣幸您能选择本宾馆作为您的下塌之处，我谨在此感谢您给予我们的支持与厚爱！我们将以饱满的热情、全心全意的服务来满足您的需求。为了方便您下塌期间的起居和商务活动，本[服务指南]为您提供所需服务项目与内容，请您参阅选择。为更好地提高我们的服务质量，欢迎您在下榻期间对我们的工作提出宝贵意见和建议，或您可填写一份“客人意见表”并投入前台意见箱。愿我们能为您的旅居生活增添一缕温馨。意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！羿华大酒店总经理尊敬的贵宾：Pag.2WarmlyWelcometoDameiHotel•WelcometoYiHuaLeGrandLargeHotel!•Yourarrival,ourhotelstaffarehonored,thisguidedetailsforyourservicesandfacilitiesofahotel.Ifyouhavewhatittakes,pleasecontactdirectlywiththehoteleachdepartment,wewillwholeheartedlyforyourservice.•Veryhonoredthatyoucanchoosethishotelasyoustay,Iwishtothankyouforthesupportandloveofour!•Wewillbefullofenthusiasm,putone'sheartandsoulintoservicetomeetyourneeds.•Inordertofacilitateyoustayduringthelivingandbusinessactivities,this[guide]servicesprovidetherequiredserviceprojectandcontentforyourselection,pleasereferto.Inordertoimprovethequalityofourservice,wewelcomeyourcommentsandsuggestionsonourworkduringtheirstay,oryoucanfillinaguestopinionandputintothesuggestionbox.•Wewouldliketoaddarayofwarmforlivingyourlife.•Itisourultimategoal.•Finally,Ihopeyougetherepleasantexperiencetellmorefriends,lookforwardtoseeingyouagain,thankyou!•YiHua,generalmanagerofLeGrandLargeHotelPag.3Dearguests:大堂服务GRANDLOBBYSERVICES1.大堂副理AssistantManagerTel-3位于酒店大堂内，24小时为您提供服务。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2.闻讯/留言Information/MessageTel-1如您离开酒店后需与来人或来电联系时，请把您的去处及留言告知总服务台。YoucantellourinformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3.预定/接待Reservation/DeceptionTel-1酒店接待处24小时为您提供预定客房、住宿登记等服务。TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.Pag.44.收银/结账CashierTel-1位于大堂总服务台，24小时为您提供住宿期间所产生的房费、餐费及其他费用的结算服务。It'slocatedattheFrontDeskintheLobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5信用卡CreditCardTel-1欢迎您在饭店期间使用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、JCB卡。Welcometousethefollowingcards:Greatwall,thePeony,Longcard,theGoldEar,Visa,Master,AmericanExpress,DinersclubandJCBetc.6.退房时间Check-outTimeTel-1酒店的退房时间为中午14:00.敬请留意：超过14：00并在18:00前退房加收半天房费，18:00以后退房按全天房计算。若需延迟离店时间，请与总服务台联系。Check-outtimeis13:00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter13:00amandthewholefeeifyoudoafter18:00pm.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.Pag.57.客房门卡RoomCardTel-1酒店使用安全电子门锁。退房时请将房门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您如果要续住，请至总服务台办理相关手续。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.8.行李服务LuggageServiceTel-77777我们为您提供店内免费行李运送或寄存服务。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.9.大堂保险箱LobbySafeBoxTel-1大堂接待处为您提供免费使用的保险箱，贵重物品可存放在大堂保险箱内，酒店对留在客房内物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.Pag.610.租车服务CarHireTel-77777如需预定的士，请与礼宾部联系，饭店为阁下提供24小时服务。PleasecontacttheConciergeifyouneedacar,theserviceisavailablefor24hours.11.停车ParkingTel-88022酒店拥有停车场，请按指定车位停放车辆。有碍车道通畅、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥善看护。酒店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon'tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafepodesitboxoftheFrontDeskintheLobby.Pag.7客房服务GUESTROOMSERVICES1.客房中心HousekeepingCenterTel-6客房中心24小时为您服务，如有需要请致电房务中心。Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.2.客房清洁服务RoomCleaningTel-6您若需要服务员尽快为您清洁房间，请将“请即打扫”牌挂于门外或与房务中心联系。HangMakeupRoomsignboradatthedoororcallhousekeeping,andthenwewillcleanyourroomassoonaspossible.3.房间夜床服务Turn-downServiceTel-6酒店为您提供每日开夜床服务。Wehavedoturndownserviceforyoueveryday,pleasecontacthousekeepingcenter.Pag.84.洗衣服务LaundryServiceTel-6酒店为您提供干洗、水洗和熨烫衣物服务，每天上午10:00前将要洗熨衣物放入洗衣袋，交于服务员，可当日取回衣物。酒店还提供加急洗熨服务，可将衣物在4小时内送回。详情请参阅房间内的洗衣单。Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10:00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.pleaserefertothelaundrylistinyourroom.fordetails.5.小酒吧Mini-BarTel-6客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其它需要，请随时与房务中心联系。Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeepingifyouneed.6.房间加床服务ExtraBadTel-6酒店为您提供加床服务，如果需要请致电房务中心。Contactwithreceptiondeskforextrabedintheroomifyouneed.Pag.97.送餐服务RoomServiceTel-5请参阅《客房送餐服务菜单》，并与餐饮部联系。服务时间：0