软件服务创新模式演化及实证研究

浙江大学硕士学位论文软件服务创新模式演化及实证研究姓名：孙阿楠申请学位级别：硕士专业：管理科学与工程指导教师：魏江20060401软件服务创新模式演化及实证研究作者：孙阿楠学位授予单位：浙江大学参考文献(99条)1.AshrafiNTheimpactofsoftwareprocessimprovementonquality:intheoryandpractice20032.Antonelli.CristianoTheMicrodynamicsofTechnologicalChange19993.BarrasRTowardsatheoryofinnovationinservices19864.BarcetA.BonamyJ.MayereAModernisationandinnovationinbusinessservices19875.BrochM.IsaksenAKnowledgeintensiveserviceactivitiesandinnovationintheNorwegiansoftwareindustry20046.BilderbeekR.HertogPD.MarklundGServicesinInnovation:Knowledge-IntensiveBusinessServicesasCo-ProducersofInnovation19987.BilderbeekR.HertogPDConceptualizing(Service)InnovationandtheKnowledgeFlowBetweenandTheirClient[TheresultsofSI4STopicPaper11,SI4Sproject]19988.BennettK.LayzellP.BudgenDService-BasedSoftware:TheFutureforFlexibleSoftware20019.ChenSHTaiwaneseITfirms-offshoreR&DinChinaandtheconnectionwiththeglobalinnovationnetwork200410.CohenSC.LevinthalDAAbsorptiveCapacity:ANewPerspectiveonLearningandInnovation1990(02)11.EnkelE.GibbertM.MakarevitchA.Vassiliadis,SInnovation/KnowledgeCreation,CustomerIntegrationandEnteringNewVentures200212.GalloujFTheformsofinnovationinconsultancyservices,1991200313.GalloujF.WeinsteinOInnovationinservices199714.GalloujFInnovationinservicesandthereverseproductcycle[TheresultofSI4Stopicalpaper5,SI4Sproject]199815.GalloujFInnovationinreverse:servicesandthereverseproductcycle1998(03)16.GronroosCServicemanagementandmarketing.LexingtonBooks,Lexington,Mass,1990200317.GersunnyC.RosengrenWRTheservicesociety197318.HippelVThesourcesofinnovation198819.HillTPOnGoodsandServices1977(23)20.HallowRServiceManagementinComputingandTelecommunications199521.HauknesJServicesininnovation-Innovationinservices199822.IsaksenSG.TreffingerDJCreativeproblemsolving:Thebasiccourse198523.IsaksenSG.TreffingerDJCreativeproblemsolving:Threecomponentsandsixspecificstages198724.JonesMTheexpertsystem:constructingexpertiseinanIT/managementconsultancy200325.KüpperCServiceInnovation-Areviewofthestateoftheart200126.KellerKLManagingbrandforthelongrun:effectivebrandreinforcementandrevitalizationstrategies1999(03)27.KuusistoJ.MeyerMInsightsintoservicesandinnovationintheknowledgeintensiveeconomy200328.LanceA.BettencourtAmyLCo-productioninKnowledge-IntensiveBusinessServices2002(04)29.LovelockC.YipGSDevelopingglobalstrategiesforservicebusiness1996(02)30.MillsPK.MobergDJPerspectivesonthetechnologyofserviceoperations1982(03)31.MilesLServiceinnovation:Reconfigurationofinnovationstudies200032.MilesLServicesintheNewIndustrialEconomy1993(06)33.MilesL.AndersenHowells.MBodenServicesprocessesandproperty199834.MilesL.KastrinosN.FlanaganKKnowledge-IntensiveBusinessServices:UsersCarriersandSourcesofInnovation,[RapportpourDG13SPRINT-EIMS]199535.MilesLKastrinos.BilderbeekKnowledge-intensivebusinessservicesUsers,carriersandsourcesofinnovation199536.MilesLInnovationinServices:ServicesinInnovation199637.MullerEInnovationInteractionBetweenKnowledge-IntensiveBusinessServiceandSmall-andMedium-sizedEnterprises-AnalysisinTermsofEvolution,KnowledgeandTerritories200138.MullerE.ZenkerABusinessServicesasactorsofknowledgetransformation:theroleofKIBSinregionalandnationalinnovationsystems200139.MamedeRDoesinnovation(really)matterforsuccess?ThecaseofanITconsultancyfirm.PaperpresentedattheDRUIDSummerConferenceonIndustrialDynamicsoftheNewandOldEconomy-whoisembracingwhom200240.MedcofJWIndentifyingsuper-technologyindustries1999(04)41.NambisanSSoftwarefirmevolutionandinnovationorientation200242.NairnGSoftwarefactories:industrialrevolution1992(92)43.NonakaAdynamictheoryoforganizationalknowledgecreation199444.PinDHKnowledge-intensivebusinessservicesascoproducersofinnovation2000(04)45.RiddleDIService-LedGrowth:TheRoleoftheServiceSectorintheWorldDevelopment199646.SolomonMR.SurprenantCF.CzepielAroletheoryperspectiveondyadicinteractions:theserviceencounter1985(49)47.SendilK.EthirajL.KalePWheredocapabilitiescomefromandhowdotheymatter?Astudyinthesoftwareservicesindustry200548.SundarG.RajanP.FahyJCompetitiveAdvantageinserviceindustries200249.SalterA.GannDSourcesofIdeasforInnovationinEngineeringDesign200150.SundboJ.GalloujFInnovationasalooselycoupledsysteminservice199851.SundboJDevelopmentoftheservicesysteminamanualservicefirm:acasestudyoftheDanishISS199652.SundboJ'Standardisationvs.customisationinserviceinnovations',Roskilde:ServiceDevelopment,InternationalisationandCompetences[WorkingPaperNo.2,DanishSI4SWP3-4Report,RoskildeUniversity]199853.SundboJModulizationofserviceproductionandathesisofconvergencebetweenserviceandmanufacturingorganizations1994(03)54.SrivastavaL.MansellRElectroniccashandtheInnovationProcess:AUserParadigm199855.TangHKAnintegrativemodelofinnovationinorganizations1998(05)56.TetherBS.HippC.MilesL'Standardisationandspecialisationinservices:evidencefromGermany57.UlrikedeBrentaniNewIndustrialServiceDevelopment:ScenariosforSuccessandFailure1995(32)58.ViardotEKeyFeaturesandImportanceofProfessionalInformationTechnology-basedServices2000(04)59.WebbLKnowledgeManagementintheKIBS-ClientEnvironment:ACase