1人力资源经理:(humanresourcemanager)2高级管理人员:(executive)/i`gzekjutiv3职业:(profession)4道德标准:(ethics)5操作工:(operativeemployees)6专家:(specialist)7人力资源认证协会:(theHumanResourceCertificationInstitute,HRCI)1内部环境:(internalenvironment)2政策:(policy)3企业文化:(corporateculture)4目标:(mission)5股东:(shareholders)6非正式组织:(informalorganization)7跨国公司:(multinationalcorporation,MNC)8管理多样性:(managingdiversity)1职位:(posting)2工作分析:(jobanalysis)3工作说明:(jobdescription)4工作规范:(jobspecification)5工作分析计划表:(jobanalysisschedule,JAS)6职位分析问卷调查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)7行政秘书:(executivesecretary)8地区服务经理助理:(assistantdistrictservicemanager)一、人力资源管理:(HumanResourceManagement,HRM)二、外部环境:(externalenvironment)三、工作:(job)四、人力资源计划:(HumanResourcePlanning,HRP)11战略规划:(strategicplanning)2长期趋势:(longtermtrend)3要求预测:(requirementforecast)4供给预测:(availabilityforecast)5管理人力储备:(managementinventory)6裁减:(downsizing)7人力资源信息系统:(HumanResourceInformationSystem,HRIS)1员工申请表:(employeerequisition)2招聘方法:(recruitmentmethods)3内部提升:(PromotionFromWithin,PFW)4工作公告:(jobposting)5广告:(advertising)6职业介绍所:(employmentagency)7特殊事件:(specialevents)8实习:(internship)1选择率:(selectionrate)2简历:(resume)3标准化:(standardization)4有效性:(validity)5客观性:(objectivity)6规范:(norm)7录用分数线:(cutoffscore)8准确度:(aiming)9业务知识测试:(jobknowledgetests)10求职面试:(employmentinterview)五、招聘:(recruitment)六、选择:(selection)211非结构化面试:(unstructuredinterview)12结构化面试:(structuredinterview)13小组面试:(groupinterview)14职业兴趣测试:(vocationalinteresttests)15会议型面试:(boardinterview)1人力资源开发:(HumanResourceDevelopment,HRD)2培训:(training)3开发:(development)4定位:(orientation)5训练:(coaching)6辅导:(mentoring)7经营管理策略:(businessgames)8案例研究:(casestudy)9会议方法:(conferencemethod)10角色扮演:(roleplaying)11工作轮换:(jobrotating)12在职培训:(on-the-jobtraining,OJT)13媒介:(media)1企业文化:(corporateculture)2组织发展:(organizationdevelopment,OD)3调查反馈:(surveyfeedback)4质量圈:(qualitycircles)5目标管理:(managementbyobjective,MBO)6全面质量管理:(TotalQualityManagement,TQM)7团队建设:(teambuilding)七、组织变化与人力资源开发八、企业文化与组织发展31职业:(career)2职业计划:(careerplanning)3职业道路:(careerpath)4职业发展:(careerdevelopment)5自我评价:(self-assessment)6职业动机:(careeranchors)1绩效评价:(PerformanceAppraisal,PA)2小组评价:(groupappraisal)3业绩评定表:(ratingscalesmethod)4关键事件法:(criticalincidentmethod)5排列法:(rankingmethod)6平行比较法:(pairedcomparison)7硬性分布法:(forceddistributionmethod)8晕圈错误:(haloerror)9宽松:(leniency)10严格:(strictness)113600反馈:(360-degreefeedback)12叙述法:(essaymethod)13集中趋势:(centraltendency)1报酬:(compensation)2直接经济报酬:(directfinancialcompensation)3间接经济报酬:(indirectfinancialcompensation)4非经济报酬:(nofinancialcompensation)5公平:(equity)九、职业计划与发展十、绩效评价十一、报酬与福利46外部公平:(externalequity)7内部公平:(internalequity)8员工公平:(employeeequity)9小组公平:(teamequity)10工资水平领先者:(payleaders)11现行工资率:(goingrate)12工资水平居后者:(payfollowers)13劳动力市场:(labormarket)14工作评价:(jobevaluation)15排列法:(rankingmethod)16分类法:(classificationmethod)17因素比较法:(factorcomparisonmethod)18评分法:(pointmethod)19海氏指示图表个人能力分析法:(HayGuideChart-profileMethod)20工作定价:(jobpricing)21工资等级:(paygrade)22工资曲线:(wagecurve)23工资幅度:(payrange)1福利(间接经济补偿)2员工股权计划:(employeestockownershipplan,ESOP)3值班津贴:(shiftdifferential)4奖金:(incentivecompensation)5分红制:(profitsharing)1安全:(safety)2健康:(health)十三、安全与健康的工作环境十二、福利和其它报酬问题53频率:(frequencyrate)4紧张:(stress)5角色冲突:(roleconflict)6催眠法:(hypnosis)7酗酒:(alcoholism)1工会:(union)2地方工会:(localunion)3行业工会:(craftunion)4产业工会:(industrialunion)5全国工会:(nationalunion)6谈判组:(bargainingunion)7劳资谈判:(collectivebargaining)8仲裁:(arbitration)9罢工:(strike)10内部员工关系:(internalemployeerelations)11纪律:(discipline)12纪律处分:(disciplinaryaction)13申诉:(grievance)14降职:(demotion)15调动:(transfer)16晋升:(promotion)116PF卡特尔16种人格因素测试2360-degreeappraisal360度评估3360-degreefeedback360度反馈47S7S原则/模型十四、员工和劳动关系以开头字母为顺序65New7S新7S原则/模型680/20principle80/20法则7AAR-AfterActionReview行动后学习机制8AbilityTest能力测试9AbilityofManager管理者的能力10AbsenceManagement缺勤管理11Absencerate缺勤率12Absentwithleave因故缺勤(被)许可缺勤13AbsentwithoutLeave无故缺勤擅离职守14Absenteeism缺勤15AcceleratingPremium累进奖金制16AccidentFrequency事故频率17AccidentInsurance意外伤害保险18AccidentInvestigation事故调查19AccidentLoss事故损失20AccidentPrevention事故预防21AccidentProneness事故(频发)倾向22AccidentSeverity事故严重程度23AccidentSeverityRate事故严重率24AccidentWorkInjury工伤事故25AchievementNeed成就需求26AchievementTest成就测试27ActionLearning行动(为)学习法28ActionResearch行动研究29ActivePractice自动实习30Adjourning解散期解散阶段31Administer管理者732AdministrativeLevel管理层次33AdministrativeLine直线式管理34ADR-AlternativeDisputeResolution建设性争议解决方法35Adventurelearning探险学习法36AdverseImpact负面影响37AdvertisementRecruiting广告招聘38AffectiveCommitment情感认同39AffiliationNeed归属需求40AffirmativeAction反优先雇佣行动41AgeComposition年龄结构42AgeDiscrimination年龄歧视43AgeRetirement因龄退休44AgreementContent协议内容45ALIEDIM费茨帕特里克出勤管理模型46Allowance津贴47AlternativeRankingMethod交替排序法48AmoebaManagement变形虫式管理49AnalyticApproach分析法50AnnualBonus年终分红51AnnualLeave年假52Annuity/Pension退休金53Applicant-InitiatedRecruitment自荐式招聘54ApplicationBlank申请表55AppraisalFeedback考评反馈56AppraisalInterview考评面谈57AppraisalStandardization考评标准化58AppraiserTraining考评者培训859ApprenticeshipTraining学徒式培训60Arbitration/Mediation仲裁61AssessmentCenter评价中心62ATS-ApplicantTrackingSystem求职跟踪系统63Attendance考勤64AttendanceIncentivePlan参