电子商务中消费者权益的法律保护

南京航空航天大学硕士学位论文电子商务中消费者权益的法律保护姓名：朱晓丽申请学位级别：硕士专业：经济法指导教师：陈爱江20080301iB2CB2C:iiAbstractForthefeaturesoftimely,convenientandlow-cost,E-commerceisincreasinglyfavoredbythevastnumberofconsumers.Butatthesametimeitscross-boundaryofthevirtualhascausedagreatdealofconsumerprotectionproblems,forexamples,theproblemofinternetfraud,securitytransactions,privacyprotection,termsformat,andtheproblemofjurisdiction.Alltheseproblemshaveseriouslyaffectedtheconsumers'confidentine-commerce,evenhinderedthedevelopmentofe-commerceB2Cmodel.Theintroductionofthearticleilluminatesthesignificanceandmotivationofwriting,andthetextisdepartedintofour-parts.Thefirstparttellsusthenecessityoftheconsumerprotectionunderthebackgroundofe-commerceandtheproblemswefaced.Ittellsthenecessitybytwoaspects-thespecialtransactionofe-commerceandtheweakpositionofconsumers.Andtheproblemswefacedincludethefiveaspectswhicharementionedabove.Thesecondpartintroducesthestatusoflegislationandtheadoptionoflawaboute-commerceinourcountry.Alsoitincludesfiveaspects-consumerfraud,securitytransactions,rightofprivacy,termsformat,andjurisdiction.Thethirdpartintroducestheprovisionsandmeasuresabouttheprotectionsofinternetconsumerswhichareimplementedininternationalorganization,USA,German,andJapan.Theforthpartgivesthesolutionsforthesecondpart,includingestablishingthesystemofinternetconsumerrights,establishinganonlinecreditsystem,andcreatingandisputesettlementmechanismwhicharemadeforthee-commerceconsumers.Andthelastpartsummarizestheadviceswhicharementionedinthetext.KeyWords:E-commerce,E-commerceconsumer,Theprotectionofconsumers’rights,Systemconstruction,()1BtoC1998199919971998199812FTCeconsummer.goveconsummer.gov200072000231.12090,1996B2BB2C1.2206080valueaddednetwork:VAN1EDI2209012EDIElectronicDateInterchangeEDI4(WorldWideWeb)VANVANEDIEDI,:241.2.153”243561.2.23,,[M],:,2002:245,,,6,6”71.31.3.17Verkehrspflichen,,,,,,[J],,281,77812,31820070919,8231.3.2B2C9979199742005194001.2%0.1%6.7%5.1%1012006122621.3.310,[N],,2005113,00110ISP11199427199712571994200011.3.41711InternetServiceProvider112345121.3.512,[M],:,2005:38-3912132.12004828200052000628200510200068123452002126142.22.2.12.2.1.182002115KOSEKOSE2.2.1.2532818152000626ab2002811361161150162003112322.2.2POSCIC13[M],,:,1993:520183.13.1.1(UnitedNationsCommissiononInternationalTradeLaw,UNCITRAL)(UNCITRAL)1996329()153.1.2(OrganizationforEconomicCooperationandDevelopment,OECD)3.1.2.1198092315MichealChissick&AlistairKelman.ElectronicCommerce:LawandPractice[M].2nded.Sweet&Maxwell,2000:9119163.1.2.217199810(1)(2)(3)3.1.2.319991291816,[M],:,2004:176-17717,,[M],:,2003:4718,,[J],,2002(11);40203.23.2.13.2.1.11997719;;203.2.1.219997213.2.1.31998(2000421)13()19,,[M],:,2003:3920,[M],:,2004:116-11721,[J],(),2001(4):6821223.2.1.42000610;233.2.219978():2001;243.2.320006()22,,[M],:,2001:26523,,[M],:,2001:2-424,[M],:,2003:2202212;325199810199912145;;;26199971;;2725,,[J],,2000(3):2826,,[J],,2000(3):2927,,[J],,2005(2):15233.3244.14.1.18281818271228,[J],,2006(9):20253456233412134.1.2726Z294.1.32000117,30122930,[J],,2006(5):2227344.1.4104.1.4.14.1.4.22831click-wrap32click-wrapclick-wrap31.,[M],,:2004:26732,[J],,2002(2):45294.1.56688eNet3333[M],:,2002:6035,,(1)(2)4.3.1MY88484.3.1.1MY884836MY8848MY8848MY8848MY8848MY8848MY8848MY8848MY8848373637,[J],,200312633-3439,[J],,200312633-34344.3.2OnlineDisputeResolution,ODR(AlternativeDisputeResolutionADR)402007313641618.9%34.6%8.8%2.3%6.7%4.3.2.140,,ODR[J],,20042354.3.2.24.3.2.33641ODRODRODR42ODRODR4.3.3199941,[J],,2002442,,[J],,20041137434443,[M],:,2004:28244,,[M],:,2001:2173839[1],,[M],:,2002[2],[M],:,2005[3],[M],,:,1993[4],[M],:,2004[5],,[M],:,2003[6],,[M],:,2001[7],,[M],:,2001[8],[M],:,2003[9].,:[M],,:2004[10],[M],:,2002[11],[M],:,2004[12],,[M],:,2001[13],[M],:,2003[14],,[M],:,2001[15],,[M],:,2004[16],[M],:,2000[17],[M],:,2005[18],,,[M],,2002[1],[J],,281[2],,[J],,200211[3],[J],(),200104[4],,[J],,200003[5],,[J],,200502[6],[J],,200609[7],[J],,20020240[8],[J],,2003126[9],,ODR[J],,200402[10],[J],,200204[11],,[J],,200411[12],[J],,20066[13],[J],,200503[14],[J],,200504[15],[J],,20066[16],[J],,20018[17],[J],,200404[18],[J],,200201[19],[J],,200506[20],[J],,199901[1],[N],,2005113,001[2][3][4],,[5],[1]MichealChissick&AlistairKelman.ElectronicCommerce:LawandPractice[M].2nded.Sweet&Maxwell,2000:91[2][][M]2001[3][]Soon-YongChoi[M]2000[4][][M]2000[5]ThomasJ.Smedinghoff,RuthHillBro.MoringWithChange:ElectronicSignatureLegislationAsAVchicleForAdvancingE-ComputerandInformationLaw,Vol.XVll,No.3,Spring1999:723[6]AmeliaH.Boss.ScarchingForSecurityInTheLawOfElectronicComm