创建工作业绩中的品质意识

BuildingQualityIntoOn-The-JobPerformanceLauraGregg“Techno-ability”Componentsoftechnology精品资料网“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas精品资料网“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeople精品资料网DoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoing(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertification=Tasks=Procedures•Donebyapanelof3-15jobholdersorsubjectmatterexperts•Takestwodaysoffacilitatedwork•ResultisTaskMatrix•MatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnace•Roleclarity•Jobdescription•Education/trainingrequirements•DoneforeachtaskonTaskMatrix•UsestwoSMEsworkingwithatechnicalwriter•Takesapproximatelyonehourpertask•ResultisStructuredOJTGuide•StructuredOJTGuideverifiedbypanelTask:CuttheLawn1.AddgastothemowerA103-52.SetthecuttinglevelC563.StartthemowerC734.ChangethegrassbagX104-5...•Listofprocedures•Completioncriteria•Referencetobestpractices:CutlawnDuty:Yardwork•Refinedtaskmatrix•Clearerjobdescription•Betterunderstandingaboutknowledgeandskillrequirements•Supportforon-the-jobtraining“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task:CutlawnDuty:Yardwork•Providesadefinitivetrainingplan–Clarifiesexpectations–Providesamapandcurrentstatus•Occurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothers•Offersstructuredguidanceandpracticeinareal-worldsetting精品资料网Gettingourarmsaroundthejob110100100010000Task:Cutthelawn1.AddgastothemowerA103-52.SetthecuttinglevelC563.StartthemowerC734.ChangethegrassbagX104-5...•Pointstoponder–Stayontheroadto“what”–Bepreparedtorespondtoworkplaceproblems•Pitfallstoavoid–Detoursto“how”or“who”–Traditionalskillcategories•Pointstoponder–Choosecredibletaskanalysisteammembers–Focusoncriticaltasksandprocedures•Pitfalltoavoid–Insufficientteammembersupportsothattheycandotheanalysiswork•Pointstoponder–Identifyandplancommunicationscontentandtimelineforallstakeholders–Carefullychooseandtrainmentors•Pitfallstoavoid–Skippingthepilotrun–Failingtoprovideaformalfeedbackchannel精品资料网