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一个客人(G)走进接待处办理入店手续，接待员(R)提供帮助。R:WelcometoHolidayHotel.CanIhelpyou?G:Iwanttocheckin.R:Doyouhaveareservation,madam?G:No.IneedastandardroomfromJune6thtoJune9th.R:WouldyoupleasefilloutthisregistrationformandshowmeyourIDcard?G:Yes,hereitis.Mrs.BrownR:ThenmayIaskforadepositof$300?G:Doyouacceptcreditcard?R:Yes,wedo.Thisisyourreceiptandyourkey.Yourroomnumberis708.Doyouneedsomebodytohelpyousendyourluggagetoyourroom?G:No,Icanmanageitonmyown.Thanks.R:Shouldyouneedanyassistance,pleasedial11toFrontDesk.Haveapleasantday.Guest(G)15分钟之后，她很吃惊隔壁有弹吉他的。她向酒店(R)投诉。R:What’sthetrouble,Madam?G:Iaskforhotelaccommodation,notaKTV.I’veneverseenanythingevenworse.Thenextroom709isplayingtheguitar.R:I’msorrytohearthat.Wedoapologizefortheinconvenience.I’lllookintothematter.(R去告诉709不要再谈吉他)R:I’msorry,sir.Pleasedon’tplaytheguitar,yourbehaviorbotherspeople.S:OK.R返回R:Well,Madam,Themanhaspromisednottoplaytheguitar.G:Thankyou.R:Mypleasure.Haveaniceday.G准备结账R:Goodmorning,madam.CanIhelpyou?G:I’dliketosettlemybill,please.R:It’sLilyBrowninRoom708,isn’tit?G:Yes,I’mleavingthisafternoon,soI’dliketocheckoutnow.R:WouldyoupleasewaitforamomentwhileIcalculateyourbill,madam?G:OK.Goahead.R:Yes,hereisyourbill.Wouldyouliketocheckit?G:Sure.(checking)G:Nomistakes.CanIpaywithacreditcard?R::Ofcourse.(TheguestgivestheCashierhisMasterCardandtheCashierthenprocessesit.)R:Hereisyourbill，andhereisyourreceipt.Thankyou,Mrs.Brown,andhaveaniceflightback.