Page:1©Accenture2001…andidentifiedtheirplanof“valueattack”$Savings(USMillions)20015010050250-19981999200020012002YearPioneeringProgressiveBasicClosingKPIPerformanceGaps…0%10%20%30%40%50%60%70%80%90%100%InventoryTurnsTerminallingCostsDistributionCostsProductReturnsRefineryReliability…wouldgeneratebenefitsUS$600millionTerminalling12%Distribution7%Returns1%RefineryReliability20%Inventory60%Page:2©Accenture2001AnalyticalprocesseswereusedtodeterminetheinventorylevelsStocktocovervariationsinsupplyanddemandStockbelowdrawoffActualoscillationsininventoryDifferencebetweenperformingtotargetandactualStorageTankHeelSafetyStockAreaofOpportunitiesCycleStock0.002.004.006.008.0010.0012.0001-Jan-9819-Jan-9806-Feb-9824-Feb-9814-Mar-9801-Apr-9819-Apr-9807-May-9825-May-9812-Jun-9830-Jun-9818-Jul-9805-Aug-9823-Aug-9810-Sep-9828-Sep-9816-Oct-9803-Nov-9821-Nov-9809-Dec-9827-Dec-9814-Jan-9901-Feb-9919-Feb-9909-Mar-9927-Mar-9914-Apr-99MML0510152025303540DAYSCOVERInventorySafeFillHeelDaysCoverUnleadedGasInventoryandDaysCoverbyDaybytheEndofApril30,1999$0$1,000,000$2,000,000$3,000,000$4,000,000$5,000,0000.5000.5500.6000.6500.7000.7500.8000.8500.9000.9501.000ServiceLevelHK$CostInvHoldCostStockoutCostTotalCostSafetyStockModelforUnleadedGasAverageInventoryTarget=SafetyStock+1/2cyclestock•Economicparcelsizes•Ontimedeliveries•Actualofftakes•Replenishmenttriggeredbyonegrade•Lackofvisibilityofinventory•Lackofdataintegrity•Tankcapacitynotaligned•Lackofplanning&schedulingtools•Legislatedorcontractualagreements•Demand-absoluteandvariable•ReplenishmentLeadtime(absoluteandvariable)•SupplyservicelevelagreementsInventoryDriversPage:3©Accenture2001Onceweidentifiedtheinventorydrivers,wewereabletousemanydifferent“levers”toimproveoverallperformanceTailoredtoBusinessFunctionManageFocus,timelyreportingoninventoryIntegratedPerformanceMeasures,ObjectivesStatisticalInventoryTargetsbasedonDemandandSupplyVariabilityRigorousSalesandOperationsPlanningProcessImprovedDemandForecastingPull-baseddemandsignals-vendormanagedE-enablementandcollaborativeplanning/managementStrategyCommonProcessChangesAssetOptimisation“sweatingtheassets”AlternateDistributionChannelsSegmentation,maketoorderprincipleDistributionNetworkStrategyGettheBasicsRightSynchroniseOptimiseRefexandtradingoptimisationShortTermMediumTermILLUSTRATIVEQuickWinsOptimalServiceLevelsandHustleStrategyPage:4©Accenture2001WetProductsKPIReportingDevelopedanon-lineinventorykeyperformanceindicatordatacollectionformonthlyreporting,usingSAPandExcelINVENTORYMETRICS-MARKETINGDesiredOutcomeTominimisethecostofholdinginventoryPerformanceMeasurekBBLInventory.PerformanceTargetXdayscoverintheterminals.NumberofStockOutsThisMonth:0.00YeartoDate:0.00Comment:Thisstatisticmeasures:1.TheMarketingInventoryfromrefineryflangetocustomer.2.ThedayscoverofproductinMarketing/Distribution.Trend:Trackingtowardstarget.Actions:1.Continuetomonitor.02004006008001,0001,2001,4001,600FY19971Q982Q983Q984Q98Jan-99Feb-99Mar-99Apr-99May-99Jun-99Jul-99Aug-99Sep-99Oct-99Nov-99Dec-990.005.0010.0015.0020.0025.0030.0035.0040.0045.0050.00MARKETINGFPINVENTORY(kBBL)DAYSCOVERFPINMARKETINGTARGETMARKETINGINVENTORY(kBBL)Page:5©Accenture2001WetProductsTargetInventoryManagementImplementedanapproachtoreduceinventoryquicklythroughcalculatingstatisticalsafetystocktargetsIdentifiedthe“real”safetystocklevelsbasedoninventorytradeoffusingdataextractedfromSAPandusingseparatemodellingtoolsInventoryComponentActualAverageInventoryVs.TargetInventoryHeelSafetyStockExportPipelineDomesticPotentialReduction(1-2days)11.5days9.5~10.5days3.0~3.5days1.7~2days0.6~0.8day~3days1.2daysTargetInventoryActualAverageDayscover05001,0001,5002,0002,5003,000808994.797.098.49999.799.999.951000246810121416HoldingCostAlternateSupplyCostTotalCostOptimalSS3dayscover99.2%ServiceLevel%CustomerServiceLevelInventoryHoldingVsAlternateSupplyCostMillion$DaysCoverPage:6©Accenture2001ImproveddemandforecastingcapabilitydecreasedinventorylevelsattheTerminals…Basedonmoreaccuratedemandforecastandstatisticalsafetystocks,dailyaverageinventoryatterminalscanbereduced.JulyAugust0510152025MillionLitresSeptemberDailyinventoryforHSDatTerminalInventorybalance-ActualInventorybalance-SimulatedSafetystock+criticalzoneCriticalzone05152535JulyAugustSeptemberDailyinventoryforULG97atTerminalMillionLitresAveragedailyinventoryatTerminalProductActualSimulatedULG9719.0413.34ULG923.452.7814.706.90MillionLitres+/-%-29.93%-19.42%-53.06%HSDLegendPage:7©Accenture2001…andimprovedthereplenishment“Hits&Misses”…Withinexistingoperationalconstraints,SCPtoolscanplanreplenishmentnearertothenewly-establishedsafetystocklevelviamoreaccuratedemandforecastingandimprovedshipscheduling.Data:TerminalfromJul1toSep.30,1999Hits&MissesULG9785%15%ULG920%100%HSD47%53%0%0%0%ProductSimulatedHitsMissesStock-outs159131721SafetyStockCriticalZoneClosingInventory-SimulatedClosingInventory-ActualReplenishmentHits&MissesforHSDatTerminalJulyAugustSeptemberMillionLitersHitZoneNote:Hitzoneissafetystock+/-20%Page:8©Accenture2001…resultinginsustainableinventoryreductions