Hotel-English--Unit-1-Hotel-Industry-ABC

HotelEnglishLoveme,lovemydog.QQ:283400277EMAIL:[e-mail]ABC13Concierge4TheCashier5Housekeeping(2)7RoomReservation2Housekeeping(1)6ServingBeverages10Exhibition14ServingWesternFood9Meeting13ShoppingArcade11SettingComplain15RecreationDepartment12ServingChineseFood8HotelManagement16RegistrationhotelotherserviceFrontOfficeServiceHousekeepingserviceFood&BeverageserviceTheglobalconceptofserviceTheglobalconceptoftourguideservicecontains7meaningsrepresentedbythewordservicewith7initialletters.S-smile:thetourguideissupposedtosmilewhilerenderingservicetotourist.(微笑)E-excellent:serviceshouldbeperformedinanexcellentway.(出色)R-ready:thetourguideisconstantlyreadytoservetourists.(有所准备)V-viewing:eachtouristshouldbetreatedasadistinguishedguestwithhisorherspecialneeds.(看待)I-inviting:touristswillwanttoreturnafterheorsheleavesthecityorthecountry.(邀请)C-creating:thetourguideshouldcreateanamiableandharmoniousenvironmentfortourists.(创造)E-eye:eachtourguidepaysacloseattentiontotouristswithkeenobservation,anticipatestheirneedsandprovideshisorherserviceintimewhichmakestouristsfeelthattheyarecarefullyandconstantlyconcernedbytourguides.(眼光)Reference上海：学林出版社，2005吴云．21世纪实用饭店情景英语教程．天津：南开大学出版社，2005张伟．饭店英语．广东世界图书公司肖璇《现代酒店英语实务教程》东北财经大学出版社郭兆康《饭店实用英语（第二版）》FinalmarksHomework：10%Performance&classattendance：20%Finalexam:70%Unit1HotelIndustryABCWhatisahotelinyourmind?Unit1HotelIndustryABC☆Teachingandlearningaims:1.Makethestudents(yourself)befamiliarwiththehotelindustry2.Masterandusetheexpressionsusedinthehotelbusiness3.Practice(yourself)students’listening,reading,speakingandtranslatingabilityUnit1HotelIndustryABC☆Contents1.Hotelandtheirclassification.2.Majordivisionsinahotel.3.Serviceandmanagement.4.Howtoenterhotelindustry.☆TeachingproceduresTaskⅠ:TextstudyTaskⅡ:DialoguesTaskⅢ:ListeningUnit1HotelIndustryABCTaskⅠ:text-TheHotelIndustry(p7)1.(Askstudentsto)readthetextsilently,thenanswerthequestionsinEx.A.(p8)2.Analyzethetextascheckingtheanswers,and(askstudentsto)translatesomeexpressionsandsentences.Languagepoints:(1)[holdout]提出，提供；坚持，支持E.g.:Holdouttillvictory.坚持到胜利Holdin/back/by/down/on/off/up/with---约束，抑制/阻止，抑制/坚持/镇压/继续/推迟/举起/赞成(2）consistof=comprise=becomposedof由……组成/构成，包含Compose=comprise=constitute（v）组成，构成……Consistin存在于……E.g.:TheBritishParliamentconsistsof/comprises/iscomposedoftheHouseofcommonsandthehouseofLords.英国的议会是由下院和上院组成的。=TheHouseofcommonsandthehouseofLordscompose/comprise/constituteTheBritishParliament.Thebeautyofplanconsistsinitssimplicity.(3)firstandforemost首要的是，首先headfirst(andforemost)头向前地，冒冒失失地E.g.:Heplungedheadfirstintoanotherperson’sroom.他冒冒失失一头冲进其他人的房间。(4）temporary---permanent/lasting/perpetual/everlastingContemporaryadj.当代的；现代的；同时发生的Unit1HotelIndustryABC☆Textrelatedinformation★HotelClassification1.accordingtothetypeofguestsa.commercialhotel:商业型offerdrinkandaccommodationtobusinesspeopleb.Touristhotel:旅游型offerservicetopeopletravelingforpleasurec.Resorthotel:度假型locatedinvacationareas,servepeoplewithrecreationalpurposed.MICE(meeting,incentive,conventionandexhibition)会议型Unit1HotelIndustryABC★HotelClassification2.accordingtothelengthofstayofguestsa.Residentialhotel:condominium,peoplewhodon’tkeephouserentitonaseasonalbasisorpermanentlyb.Transienthotel:nearairports,railwayterminalsorports3.others(Hotelcategories):One-starHotel(economy)Two-starHotel(somecomfort)Three-starHotel(averagecomfort)Four-starHotel(highcomfort)Five-starHotel(luxury)Unit1HotelIndustryABC*KindsofhotelsintheUnitedState:PlacetostayforashorttimemaybecalledHotels,hostels,motelsormotorhotels,inns,lodgesorresort.Hotels,alsoreferredtoasyouthhotels,areoftenforstudentsworkingwalkingawayfromhome.Motelshaveplentyofparkingspaceandusuallynearafreewayorhighway.InnsareusuallylikeMotels.Lodgesandresorts,orresorthotels,areinthemountains,onthecoastornearlakes.★HotelDepartments酒店部门名称Food&BeverageDepartment餐饮部RecreationDepartment康乐部RoomsDivision房务部HousekeepingDepartment客房部FrontOfficeDepartment前厅部Accounting/FinanceDepartment财务部Sales&PublicRelationsDepartment营销公关部SecurityDepartment安全部EngineeringDepartment工程部ExecutiveOffice行政办公室HumanResourcesDepartment人力资源部Unit1HotelIndustryABCSOMEHOTELSTAFF岗位名称GeneralManager总经理DeputyGeneralManager副总经理AssistantManagerintheLobby大堂副理Manager经理Supervisor主管Captain领班Waiter/Waitress男/女服务员Receptionist接待员Bellboy行李员RoomAttendant楼层服务员SecurityGuard保安员Unit1HotelIndustryABCExercise(p11-12):B.Matchthedefinitionsontheleftwiththetermsontheright.(p11-12)C.Decidewhattypesofhotelyouwouldrecommendtothefollowingpersons.WatchashortVideo:themostluxurioushotelintheworld.Unit1HotelIndustryABCTaskⅡ:DialoguesListentoDialogue1---WeHaveaDream.(P3-4)Study(Explain)someimportantwordsandexpressions,then(askthestudentsto)translatesomesentences.Unit1HotelIndustryABClanguagepoints:(1)ahomeawayfromhome:acomfortableplacelikehome家外之家(2）/Peoplefrom(of,in)allworksoflife./---各界人士/one’swalkoflife/--职业(3）areallikingforpeopleandwarmdesiretohelpthem.真心爱人，热心助人(4)Goldenmanagementhatchesgoldenservice--优