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ReadingandWriting：LetterofComplaint√√√√√’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cometoyourshopwiththeintentionofbuyingsomesouvenirs.She(theassistant)rudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.’dliketoapologizefortheerrormadebyourcompany.Weagreethattheusualhighstandardsofourproductswerenotmetinthisinstance.Thiswascausedbyanunexpectedmalfunction.Weunderstandhowdisappointingitcanbewhenyourexpectationsarenotmet.Weassureyouthatthiswillnothappenagain.Wehavedispatchedthenewitems.Welookforwardtoservingyouagain.