异构应用的业务流程自动化

企业应用整合---异构应用的业务流程自动化遗留应用的整合•企业中还有大量的遗留应用系统，如何将它们与新开发的应用整合起来。•通过异构系统的整合，保护现有的投资，还可以方便地产生新的商务流程从而带来新的利润！应用的整合为什么重要?•是为了:–把事情做得更好•AutomateExistingProcesses–做一些新的事情•ProvideNewServices•最终目的是:–节约费用•TakemanualInterventionoutofaProcess(OrderFulfillment,Inventorymanagement,etc.)•CoordinatebetterwithSuppliers,BusinessPartners,orCustomers–赚取新的利润•ProvideNewProductsorServices(WebEnabled,(NewcombinationsofProducts,Services)•ProvideBetterService(CompleteOn-lineLoanApproval,PurchasePCandOn-lineServicewithsingletransaction应用集成的“噩梦”InternalUsersCustomersSuppliersPartners“噩梦”的解决方案EAI”涅磐”InternalUsersCustomersSuppliersPartnersEnterpriseApplicationIntegrationEnvironment流程驱动整合！InternalUsersCustomersSuppliersPartnersEnterpriseApplicationIntegrationEAI解决的五个问题基础构造:1.消息传递(Middleware)2.已有应用系统的接口(AdaptersorConnectors)3.将所有数据转换为“世界语”（共同的语言）4.翻译“世界语”，解决方言问题。真正的商务价值产生在业务流程自动化以后。5.协调多个系统–做什么？什么时候做？谁来做？等等。(管理异构系统之间的业务流成)iPlanetIntegrationServer特性•由业界最好的技术组成：–流程引擎•AwardWinning-CrossRoads‘A’List–基于业界标准-XMLandXSLT–SunJavaMessageQueue–我们最好的消息中间件–与OS/390主机系统由杰出的集成能力•流程引擎具有非常好的处理能力–单隔引擎处理超过一百万的商务流程！•轻量的适配器–简单的适配器生成技术四种工作流（Workflow）Document/ImageWorkflow•Contractdevelopment•Informationfulfillment•ChangemanagementEmbeddedWorkflow•ERP•HR•DesktopappsCollaborativeWorkflow•Messagingbased•Newproductdevelopment•Issueresolution•SchedulingProductionProcessManagement•Real-time,inProduction•ExtremeHighScalability•ZeroLatencyandStraight-ThroughProcessing工作流类型Document/ImageWorkflow•PlexusFloWare•TibcoInConcert•IBMMQSeriesIntegrator(formerlyFlowmark)EmbeddedWorkflow•iPlanetProcessManager•SAPembeddedWorkflow•BEAProcessIntegrator•WebMethodsCollaborativeWorkflow•LotusNotes•MSOutlookProductionProcessManagement•iPlanetIntegrationServerBTCellnet•英国第二大移动运营商•六百万注册用户•隶属于英国电信（BT）•面临的问题:–通过识别有价值的用户（可能带来更多的利润的客户），销售可以在电话商提供跟好的服务吸引消费者，降低“叛逃率”CallcentreapplicationBilling(VMS)HardwareOrders(informix)OracleDatabaseBTCellnetFastSAVE:TheBusinessViewBTCellnetFastSAVE:BusinessProcessViewFrontOfficeBackOfficeReceivecallRetrieveCustomerdetailsSaveCustomerCustomMiddlewareBillingCustomerStartGetSubscriberInformationOracleDatabaseHardwareOrderHardwareOrdersUpdateBillingCustomMiddlewareBillingRecordCompletionFinishOracleDatabaseChallenge:ReducecustomerchurnratebyidentifyingprofitablecustomersandempoweringCSR’stoprovisionserviceswhileonthephoneSolution:AnEAIsolutionthatconsolidated12billingsystems,reducedinaccuratecustomerdata,andenabledzerolatencyflowofinformationiISIntegrationMCIWorldcomIntegratedOrderManager•RecordsStatus•DecomposesOrder•SendsComponentstoCOMs•On-goingOrderManagement,StatusandTrackingComponentOrderManagers•COMforeverylineofBusiness•SeparateProcessforeachProductOthers...OrderEntry,CSR•40+differentEntryPoints•Siebel(Future)Provisioning•ServiceInitiation•ExceptionHandlingLocalCOMLDCOMWirelessCOMMCIWorldcom-BusinessBenefits•ReusableProcessFrameworkforAllAutomationProjects–LowerDevelopmentCosts•HigherLevelsofAutomationinProcess–FewerRejects–ReducedExceptionHandling–ShorterProvisioningTimes•SystematizedAddingNewProductsandBundlestoMix–NewProducts,BundlesDeliveredinLessTime•LowerTrainingCosts–LessRamp-upTimeforNewCSRs竞争优势–给您一些提示•我们的核心优势:–有实施大型项目的成功经验–Open(XML,Java,CORBA,DCOM,JMQ,etc.)–Robust,scalableprocessengine–Integrateddevelopmentenvironments(MoreTruewithForte4GLthanForteforJava,butFFJwillbefoldedinovertime)–由全面的集成/电子商务解决方案(SunONE)•具有很好的可扩充性/性能的流程引擎:–流程引擎–我们的传统财产–请注意:•Workflow-DocumentorFileManagement,LowThroughput,emailbased,DBMS-CentricArchitectureversus•ProductionProcessManagement(Us)-Data-centric,highThroughput,TCP-IPMessages,MemoryResidentArchitecture•大多数产平源自于Workflow(DocumentManagementorCollaborative)–他们的性能被过分夸大了。•请记住我们前面所提的领域特点;每家公司的技术源自于一种(Messaging,Transformation,orProcess/Workflow)•总体来说，评价一个EAI产品，应该看看他的“根”.–MostEAIcompaniesstartedwithacoreproductandevolvedintoEAI–TheirweaknesseswillbefoundintheplaceswheretheyhadtostretchtheircoretechnologytoencompassadditionalEAIrequirements–WeareOnlyOneswithProcessBackgroundbutwehaveAcquiredExcellentMessaging(JMQ)最为重要的时---EAI不是仅仅关于一个产品，他是在培育一个解决方案获胜者将是拥有最全面解决方案的竞争优势–给您一些提示