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11ComplaintLetter写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？投诉信结构：投诉信是对产品或服务表示不满的信件，一般分1.提出投诉内容；2.说明具体情况；3.提出解决办法。语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。1.投诉内容。一般放在信的开头。常用的表达法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.解决办法。常用的表达法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning…underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...下面介绍下这类书信的常用词汇和句型词汇：1.complainagainstsb.aboutsth.投诉..2.dissatisfactionwith不满于.3.putupwith/bear/tolerate忍受awful糟糕的4.poorservice糟糕的服务5.inconceivable不可思议的6.outofone’sexpectation令某人大失所望7.lookinto/gointo/investigate调查8.incident/matter事件句型：▲1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...▲4)Icanhardlybear/tolerate/putupwithitanymore.▲5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.▲6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.▲7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.▲8)Wewillappreciateyourwillingnesstomakeupfortheloss.范文：DearSir，IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthe22modelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.YourssincerelyBuManyi练习1：假设你是澳大利亚的Alan,前几天你参加了一家旅行社组织的河南三日游的活动。下面是这家旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。注意：1．词数：100左右；信的格式和开头已给出，不计入总词数。2．可根据内容要点适当增加细节．使文章意思连贯。3.参考词汇：破旧的shabby(a)纪念品souvenir（n）DearSirorMadam,IamwritingtoexpressmycomplaintabouttheserviceofMorningStarTravelAgency.练习2：假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。注意：1、词数120左右；2、信的开头和结尾已为你写好，但不计入总词数；3、可适当增加细节，以使行文连贯。IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterI33wenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.YourssincerelyBuManyi