Business-appointment-商务会谈

Lesson3BusinessappointmentLesson3Businessappointmenta.Makeabusinessappointmentb.Beforeanappointmentc.Whilemeetingd.EmergenciesWarming-up:WatchandAnswerthequestions：1.Whenmustthemeetingbe?2.Howlongwillthatmeetingtake?短语和句型Whencanwemeet?I'mbusytoday.Itwilltakeanhour.Itwon'ttakelong.I'llseeyouonWednesdayateighto'clock.Iarriveat3sharp.tosetupameeting/toarrangeameetingItinerary计划/日程a.Makingabusinessappointmenta)Makingbusinessappointment确定会谈1.askforanappointment请求见面2.askforavailability询问时间3.Negativereplyandresponses否定回答时的灵活应对3.agreeontimeandplace约定时间与地点4.positivereplyandclosingwords肯定答复与结束语1.Askingfortheappointment请求见面Isitpossibleformetomeetyouatyourconvenience?你方便的时候我们能见面吗？Couldwetalkaboutitinperson?我们能否约个时间见面讨论一下呢？MayIgotoyourofficetotalkaboutitwithyou?我能到您办公室跟您讨论一下吗？2.Askingforavailability询问空余时间Good/(Thankyou),and,Iamwonderingifyouareavailablethisafternoon?好的。/谢谢。我想知道您今天下午是否有空？Doyouhaveanyfreetimenextmorningaround10?明天早上10点左右您有空吗？Hi,mayIknowwhenyouwouldbefreetoday?你好，我能知道您今天什么时候有空吗？Uh,areyougoingtobefree/availablethisnoon?那…你今天中午有空吗？Checkingtheschedule查看日程表Well,letmelookatmyscheduleagain,让我再看一下我的日程表，checkmydiarybook/calendar,checkmyitinerary,…Myscheduleisquitetight.我的日程很紧。IJustneedafewminutes,couldyousqueezetenminutes?我只需要几分钟挤出时间,您能抽出10分钟吗？Canyoufitmein?您能安排给我见面吗？3.Answeringthenegative灵活应对IJustneedafewminutes,couldyousqueezetenminutes?我只需要几分钟挤出时间,您能抽出10分钟吗？Canyoufitmein?您能安排给我见面吗？Itdoesn’tmatter.Icanmakeitonyourwaytooffice.It’sok.Ihappentohavetimeon…Icanstopbyyourofficeforthetalk.我可以顺便拜访一下您的办公室。MaybeIcancomenext…SITUATION:HelenwantstomeetMr.Jonson(departmentdirector)forhersalaryincrease.SheismakingaphonecalltoseeifshecanmakeanappointmentbutMr.Jonsonisbusythewholeweek.1.Askingfortheappointment(Helen)2.Askingaboutavailability(Helen)3.Checkingtheschedule(Mr.Jonson)4.Answeringthenegative(Helen)Nowyourturn情景模拟3.Agreeontimeandplace约定时间和地点3.1politeness礼貌用语Whattimeisconvenientforyou?您什么时候方便呢？Is…okforyou?（XX时间）是否可以？Does…fityourschedule?（XX时间）可以吗？Howabout…?（XX时间）怎样？Howdoyoulike…?您觉得（XX时间）怎样？3.2askingforpossibility询问是否可以……怎样？Howabout…?Whatabout….？Howdoyoulike…?定在……可以吗？Shallwemakeitat…?Isitpossibletomakeitat…?Let’ssay,…?/Say,…?Is…okforyou?Doyoumind…?3.Agreeontimeandplace约定时间和地点4.Positivereplyandclosingwords肯定答复与结束语4.1positivereply肯定答复Good,…isgoodforme.Let’smakeit.好的，…..对我来说很好。就这样定吧。Terrific,I’llbethereontime.Seeyouthen.非常好，我会准时到的。到时见。Soundsgoodtome.对我来说不错。Seemssuitableforme.我挺合适的。Yes,goodtome.4.2closingwords结束语Wewillbeexpectingyou.我们期待与您相见。Iamlookingforwardtoseeingyou.我期待和你会面。Thankyou.Seeyouthen.Bye.Bye.4.Positivereplyandclosingwords肯定答复与结束语SITUATION:DavidwantstomeetMr.Jonson(departmentdirector)forhissalaryincrease.Heismakingaphonecalltoseeifhecanmakeanappointment.Mr.Jonsonishappytomeethimsomewherenextweek.1.Askingfortheappointment(David)2.Askingaboutavailability(David)3.Checkingtheschedule(Mr.Jonson)4.agreeontimeandplace(both)5.positivereplyandclosingwords(both)Nowyourturn情景模拟b.Beforetheappointmentb.Beforetheappointment会谈之前1.Atthereception在接待处2.Guidingtheguest引导来宾3.walkingtotheroom走到会面室4.Inthewaitingroom等候会面1.Atthereception在接待处1.1lookingforsb询问IamDavid,Iamheretosee…我叫David,我是来这儿见….Iamlookingfor…Hi,Ihaveanappointmentwith…at…你好，我与…在…有个约会。Goodmorning,Iamfortheappointmentat(time),withMr./Ms.,your….(sb.).早上好，我是来与你们…见面的。1.2confirmingtheappointment核实预约Goodmorning,Iam….I’mheretoseeMr.Joson,yourGeneralManager….早上好，我是…，我是来见你们张总经理的。(Ihaveanappointmentwith…at…)Goodmorning,doyouhavetheappointmentwithhim?早上好，您预约了吗？Yes,at10:30.Thankyou.And,pleasewaitforasecond,Iwillcheckwith...Oh,yes.谢谢。请稍等一下，我先和他核实一下…..噢，是的。1.Atthereception在接待处Pleasegotoroom…,thatis….请前往...室，那是……(办公室,会议厅…)Pleasefollowme,thisway.请跟我走，这边请。Afteryou.您先请。Justamoment,Iwillget….foryou.请稍等一下，我帮你通知XX。Justaminute,asecond,…willbeheresoon.请稍等一下，XX马上就到。2.Guidingtheguest引导客人3.Walkingtotheroom走到会面室Thisway,please.这边请。Thisis…这是….Becarefulofthewall.请小心墙。Watchthesteps/stairs.请小心楼梯。Mindthe…请小心….Pleasekeepawayfromthe..,it’swet.请远离…，它是湿的。Pleasekeepclearof…请避开…Extendwarmwarnings:给予温馨提示:Mindthe…Watchthe…WatchoutBecareful(OF)CLEAROFKeepclearofthe…3.Walkingtotheroom走到会面室4.Inthewaitingroom等候某人Pleasetakeaseat,anddoyouwantanythingtodrink？请坐，请问喝点什么吗？Thankyou,doyouhavewater?谢谢。有水吗？Yes,coldorwarm?有的，请问您要冷的还是热的呢？Coldplease.冷的。Amoment.稍等。Hereyouare.Andpleasewaitforawhile,Mr.Zhangwillbeheresoon.您请用。请稍等一会，张先生马上到。SITUATION:JohnarrivesatthereceptiontabletomeetMr.David.HewasmetbyJessie(thereceptiongirl),whoconfirmedtheappointmentandledhimtothewaitingroom.1.Atthereception在接待处2.Guidingtheguest引导来宾3.walkingtotheroom走到会面室4.Inthewaitingroom等候会面Nowyourturn情景模拟Smalltalk:1.Whatareimportantwhenmakingabusinessappointment?2.Whataretheadvantagesanddisadvantagesoflongholidays?DiscussionandPresentation:AddressingtheProblemofOverworkYourmanagerhasnoticedthesignsthatemployeesinyourcompanyareoverburdenedwithheavyworkloads.Youhavebeenaskedtomakesuggestionsabouthowtoimprovethissituat