unit-4-work-place-communication

ApproachingWorkplaceWorkplaceCommunicationMiniTextTextGrammarReviewAppliedWritingSyndicateActivitiesTask1Workinpairs.LookatthisorganizationchartofaUnilevercompany.Discusstheresponsibilitiesofthedepartmentslistedbelowandputtherightdepartmentintherightbox.ApproachingWorkplaceBackSalesHumanResourcesCommercialProductionMarketingITDepartments:Task1BackApproachingWorkplaceCommercialMarketingSalesITProductionBackDepartmentsResponsibilitiesDealingwithmanagementofpeopleincludingrecruitment,training,salariesandwelfareofthestaffInUnileverthisdepartmenthasverybroadfunctionscoveringfinance,distribution,supplychain,etc..Responsibleforcreation,pricingandpromotion(advertising)ofproductsResponsibleforsellingtheproduct/serviceResponsibleforthecompany’scomputersandnetworkResponsibleformakingproductsHumanResourcesCommercialMarketingSalesIT(InformationTechnology)ProductionIdentifytheresponsibilitiesofthesestaffandputthemintherightdepartmentonthechart.SalaryOfficerTrainerDeliveryOfficerBrandOfficerCreditControllerQualityControllerWorkshopSupervisorSoftwareEngineerOrderClerkMediaSupervisorSalesRepNetSupervisorTask2BackTask2BackApproachingWorkplaceCommercialMarketingSalesITProductionTrainerCreditControllerDeliveryOfficerMediaSupervisorBrandOfficerOrderClerkSalesRepSoftwareEngineerNetSupervisorQualityControllerWorkshopSupervisorWorkplaceCommunicationBackYouwillhearfivestatements.Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture.Statements12345PicturescedabBackListentothestatementsagainandchoosethebestansweraccordingtowhatyouhear.1.WhichdepartmentisTracyworkingin?a.HRdepartment.b.ITdepartment.c.Productiondepartment.d.Administrationdepartment.2.WhatqualitydoesitrequiretobeanaccountantintheFinancedepartment?a.Goodwithhands.b.Verycareful.c.Verypatient.d.Goodwithfigures.Back3.WhatisShirleyresponsiblefor?a.Sellinggoods.b.Recruitingandtrainingnewstaff.c.Distributingproducts.d.Salariesandwelfare.4.WhatisMike’sjobresponsibility?a.Sellinggoods.b.Meetingclients.c.Distributingproducts.d.Solvingcomputerproblems.5.WhichdepartmentdoesJimworkin?a.DistributionDepartment.b.ITDepartment.c.ProductionDepartment.d.SalesDepartment.ScriptsBackUsetheRightWordHerearetwogroupsofwordsfrequentlyusedincompanyinternalcommunication.Ineachgroup,deleteonewordwhichdoesnotgowiththeoneinthecircle.reporttothelinemangertheleaderthebossthesubordinateresponsibleforajobacompanyanhonoramistakeBackListeningInSituation:Billisasalesrep.HeistalkingtoHelen,MarketingAssistant,aboutorganizingapromotioninWal-Mart.Listentothemodeldialogueandfillintheblankswithwhatyouhear.BackModelDialogueBill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?_______________________?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweare_____________________toincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.Then________________________?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandabout2000leaflets.Helen:Possible.________________________doyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$2000,andfreegifts,$800.Helen:Um…Ok.Youneedto___________________.We’lllookatit.ListeningInWhat’sitforconsideringapromotionwhatcanIdoforyouWhatbudgetsendmeaproposalBackListentothemodeldialogueagainandcheckyouranswers.Thenpracticethedialogueandtrytorole-playitwithyourpartner.Whenyourole-playit,youareexpectedtousetheMindMapbelow,butdoNOTlookatthemodeldialogue.SpeakingOutScriptsBackBackListentothedialogueandfillinthemissinginformationonthefollowingMindMap.Situation:Dorisisasalesrep.SheistalkingtoDistributionManagerJohnaboutthedeliveryofaclient’sorder.ListeningInBackBackListentothedialogueagainandcheckyouranswers.Thenrole-playitwithyourpartnerbyusingtheaboveMindMap.SpeakingOutScriptsBackTask1ReadthefollowingMiniTextandfindthewordorexpressionthatmatchesthecontextmeaninggiven.a)_____________:someonewhouseshis/herstrengthorpowertofrightenorhurtsomeoneweakerb)_____________:tryingtocontrolothers’behaviorc)_____________:somethingthatneedsalotofskills,energyanddeterminationtodealwithd)_____________:someonewhoworksinthesamedepartmentororganizationasyoue)_____________:todecidethatyouwillnotbeangrywithsomeonewhohasoffendedyouf)_____________:toescapefromadangeroussituationorplaceveryquicklybullycontrollingchallengecolleagueforgivefleeMiniTextBackDealingWithaBadBossYou’retired.You’refrustrated.You’reunhappy.Youaresufferingfromyourboss.He’sabully,controlling,selfish,ordifficulttoplease.Hetakescreditforyourwork,butneverprovidespositivefeedbackorsupportsyouinyourwork.1BackNoteHe’sabadboss,badtothebone.Dealingwithalessthaneffectivemanager,orjustsimplyabadboss,isachallengemanyemployeesface.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.2WordTips21Talktothisboss.Tellhimwhatyouneedfromhimintermofdirection,feedbackandsupport.Bepoliteandfocusonyourneeds.Findoneofyourcolleagueswhohasexperiences.Perhaps,hemayofferyousomegoodadviceorhelp