Unit-1民航服务英语

Ladiesandgentlemen,WelcomeAnnouncementWewelcomeyouaboardthehigh-speedrailEMUtrains.OnbehalfofallthecrewmembersofEMU,Iwouldliketosayhellotoyouandhopeyouhaveanicetrip.Ournextstationis...Unit1AskingforInformationandBuyingTicketsUnit1AskingforInformationandBuyingTicketsLesson1Lesson2Lesson3Lesson4Lesson1TelephoneCallforInformationTask①Listenandrepeatthefollowingwords.1.airport['eəpɔ:t]n.机场2.inquiry[in'kwaiəri]n.打听、询问、调查、查问3.inquiryofficen.问讯处4.schedule['skedʒul]n.时间表、一览表、计划v.安排、计划、预定5.bescheduledtodov.（某人）预定（做）…6.due[dju:]n.应得物adj.预定的、应付的、到期的7.duetov.归因于8.onscheduleprep.按照预定（时间）9.takeoffv.起飞10.landv.降落WordsStudy:Lesson1TelephoneCallforInformationTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.LiuTingAirport____________________2.inquiryoffice_____________________3.dueto______________________4.onschedule________________________5.takeoff___________________6.land______________________流亭机场问讯处归因于按时降落起飞WordsStudy:Lesson1TelephoneCallforInformationTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________inquiryofficeonscheduleduetobescheduledtodotakeoffLesson1TelephoneCallforInformationTask④Listenandfillinthemissingwords.1.IsthistheQingdaoAirport____________?2.Whois____________?3.____________wecandoforyou,Mr.Denny?4.Itis____________toarriveat9:25pm.5.____________badweatherconditions,thisflightwillnotarrive____________.6.Theflighthasnotyet____________fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWordsStudy:Lesson1TelephoneCallforInformationTask5Translation.1、______________________________________2、______________________________________3、______________________________________4、______________________________________5、______________________________________请问是青岛机场的问讯处吗？Denny先生，有什么需要帮忙的吗？（该航班）预计今天晚上9:25分抵达。由于天气原因，本次航班将不能按时抵达。航班还没有从昆明起飞。Differencesbetweenface-to-facecommunicationandcommunicationonphoneFace-to-facecommunicationCommunicationonphoneWhoareyou?Iam...Whoisthat?Whoiscalling?Thisis...Lesson1TelephoneCallforInformationDialogue:Task2Listentothetapeandcompletethedialogue.TelephoneCallforInformation（电话问讯）A:Hello!B:Hello,isthisthe________________?A:Yes,whois___________?B:Denny__________.A:___________wecandoforyou,Mr.Denny?B:Canyoutellmethe______________ofCZ3460fromKunming?A:Certainly.Itis______________toarriveat9:25pm.However,_____________badweatherconditions,thisflightwillnotarrive____________.Theflighthasnotyet__________fromKunming.Wouldyouplease_________againat9:00pmfor__________information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:Lesson1TelephoneCallforInformation请问是青岛机场的问讯处吗？（该航班）预计今天晚上9:25分抵达。1.IsthistheQingdaoAirportInquiryOffice?2.Itisscheduledtoarriveat9:25pm.3.Isitadirectflight?这是直达航班吗？Lesson1TelephoneCallforInformation由于天气原因，（1）本次航班不能按时抵达。（2）本次航班延误。Duetothebedweather,(1)theflightwillnotarriveonschedule.(2)theflighthasbeendelayed.Lesson1TelephoneCallforInformationpractice1.有什么需要帮忙的吗？Anythingwecandoforyou?2.请问是流亭机场问讯处吗？IsthistheLiuTingAirportinquiryoffice？3.由于天气原因，本次航班不能按时到达。Duetothebedweather,theflightwillnotarriveonschedule.Lesson1TelephoneCallforInformationpractice4.请您告诉我CZ1001航班的到达时间吗？CanyoutellmethearrivaltimeofFlightCZ1001?5.请您稍后再来电好吗？Wouldyoupleasecallagainforfurtherinformation？Lesson2BookingTicketsTask①Listenandrepeatthefollowingwords.1.competition[kɔmpi'tiʃən]n.竞赛2.bookticketsv.订票3.available[ə'veiləbəl]adj.可得到的、可利用的4.prefer[pri'fə:]v.较喜欢,宁可5.firstclassn.头等舱6.economy[i(:)'kɔnəmi]n.节约,经济7.economyclassn.经济舱8.businessclassn.商务舱WordsStudy:Lesson2BookingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.竞赛2.订票3.可得到的、可利用的4.较喜欢,宁可5.头等舱6.经济舱7.商务舱8.办理登机手续competitionbookticketsavailablepreferfirstclasseconomyclassWordsStudy:businessclasscheckinLesson2BookingTicketsTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________6、___________________preferfirstclassavailableeconomyclassbookticketscheckinWordsStudy:Lesson2BookingTicketsTask④Listenandfillinthemissingwords.1、WearegoingtoBeijingfora_______________onthe10thofSeptember.2、Iwantto_______________twentyticketstoBeijing.3、Bothflightshaveseats___________forSeptember10th.4、I’d_________themorningone.5、Firstclassor____________class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor____________.competitionbookavailableprefereconomycheck-inWordsStudy:Lesson2BookingTicketsDialogue:Task2Listenandtrytocompletethedialogue:BookingTickets（订票）A:Goodmorning.___________Ihelpyou?B:Yes,please.WearegoingtoBeijingfora____________onthe10thofSeptember.Iwantto_______twentyticketstoBeijing.A:Justa__________,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.Bothflightshaveseats______________forSeptember10th.B:I’d____________themorningone.A:F