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（CHAPTER1Innovationforturbulenttime（1）TRUE/FALSE1．Managementisoftenconsidereduniversal（通用的）becauseitusesorganizationalresourcestoaccomplishgoalsandattain（达到）highperformanceinalltypesofprofitandnot-for-profitorganizations.T2．Leadershipinvolvestheuseofinfluencetomotivate（刺激）employeestoachievetheorganisation’sgoals.T3．Organisingmeansdefining（明确）goalsforfutureorganisationalperformanceanddecidingonthetasksandresourcesneededtoattainthem.F4.Efficiencyreferstothedegreetowhichtheorganisationachievesastated（规定的）objective（目标）.F5.Themanager’sabilityto‘thinkstrategically（战略性的）’requireshightechnicalskillsandaproficiency（精通）inspecifictaskswithinanorganisation.F6.First-linemanagersarethemanagerswhohavetheresponsibilityformakingthesignificant（重大的）strategic（战略上的）policydecisions,oftenwithstaffmanagersassisting（帮助）theminthesedecisions.FMultipleChoice1.Thefigureheadroleinvolves:A.motivatingandcommunicatingwithstaffB.initiating（发起）changeC.handlingceremonial（正式的）andsymbolicactivitiesD.developinginformationsourceswithintheorganisationE.stayingwellinformedaboutcurrentaffairsC2.Howanorganisationgoesaboutaccomplishingaplanisakeypartofthemanagementfunctionof:A.planningB.organisingC.leadingD.controllingE.motivatingB3.Whichofthefollowingisnotafunctionofmanagement?A.controlB.planC.organiseD.leadE.performanceE4.Asocialentity（本质）thatisgoaldirectedanddeliberately（慎重地）structuredisreferredtoas:A.anorganisationB.managementC.employeesD.studentsE.tasksA5.Whichofthefollowingtypesofskillsistheunderstandingofandproficiencyintheperformanceofspecifictasks?A.humanskillB.leadershipskillC.technicalskillD.conceptual（概念上的）skillE.socialskillC6.Theinformationalrole,accordingtoMintzberg,isa(n)____________role?A.entrepreneur（企业家）B.leaderC.figurehead（有名无实的领袖）D.celebratoryE.monitorEFILLINTHEBLANKS1.Socialforcesaretheaspectsofaculturethatguideandinfluencerelationshipsamongpeople.2.Economicforcespertain（属于）totheavailability,production,anddistribution（分配）ofresourcesinasociety.3.Thelearningorganizationcanbedefinedasoneinwhicheveryoneisengagedinidentifyingandsolvingproblems,enablingtheorganisationtocontinuouslyexperiment,change,andimprove,thusincreasingitscapacitytogrow,learnandachieveitspurpose.4.Empowerment（授权）meansgivingemployeesthepower,freedom,knowledgeandskillstomakedecisionsandperformeffectively.5.Listthreeofthebasicideasofscientificmanagement.Trainedworkersinstandard（标准的）methodDevelopedstandardmethodforperformingeachjobSelectedworkerswithappropriateabilitiesforeachjob6.Weber’svisionoforganisationsthatwouldbemanagedonanimpersonal,rational（合理的）basisiscalleda(n)bureaucratic（官僚的）7.Listthethreeassumptions（设想）associatedwithMcGregor’sTheoryX.Peoplearelazy;Peopledislikeresponsibility;PeoplelackambitionCHAPTER1Innovationforturbulenttime（2）TRUE/FALSE1.Thelearningorganizationisanattitudeorphilosophy（哲学）aboutwhatanorganizationcanbecome.T2.Theessentialideainalearningorganisationisefficiency.F3.Asamanager,Loupreferstothinkintermsof‘controlover’ratherthan‘controlwith’others.Thisisinagreementwiththeideaofalearningorganisation.F4.Empowermentmeansgivingemployeesthepower,freedom,knowledge,andskillstomakedecisionsandperformeffectively.T5.TheoryXandTheoryY,proposedbyDouglasMcGregor,providetwoopposing（相反的）viewsofworkers:TheoryXrecognisesthatworkersenjoyachievementandresponsibility,whileTheoryYrecognises（承认）thatworkerswillavoidworkwheneverpossible.FMULTIPLECHOICE1.__________forcesrefertothoseaspectsofaculturethatguideandinfluencerelationshipsamongpeople.A.LegalB.EconomicC.PoliticalD.PsychologicalE.SocialE2.Variables（变量）suchasinterestrates,inflation（通货膨胀）andtradetariffs（关税）areallexamplesof_________forces.A.technologicalB.politicalC.socialD.socio-educationalE.noneoftheaboveE3.Strategyhastraditionallybeenthesole（唯一的）responsibilityof:A.middlemanagementB.projectmanagers（项目经理）C.companyaccountantsD.topmanagersD4.Duringtheearlytwentiethcentury,theprevailing（普通的）managementperspective（观点）,whichemphasisedrationality（合理性）andascientificapproach,wasthe_________perspective.A.scientificB.behaviouralC.classicalD.quantitativeE.ParetoC5.Thethreesubfields（子域）oftheclassicalperspectiveinclude:A.bureaucraticorganisation,quantitativemanagement,andthehumanrelationsmovementB.quantitativemanagement,behaviouralscience,andadministrativemanagementC.administrativemanagement,bureaucraticorganisation,andscientificmanagementD.scientificmanagement,quantitativemanagement,andadministrativemanagementE.noneoftheaboveC6.Brucebelieveshisemployeesareresponsibleandabletoworkwithoutintensedirectionandsupervision（管理）.Heisa:A.TheoryXmanagerB.TheoryYmanagerC.TheoryZmanagerD.contingency（偶然性）theorymanagerE.classicalmanagerBSHORTANSWER1.Brieflydiscusstherelationshipbetweenmanagementskillsandmanagementlevel.1.managementskillssummarizeinthreecategories:conceptualskills,humanskillsandtechnicalskills.managementlevelcontains:topmanagers,middlemanagers,first-linemanagersandnonmanagers.topmanagersneedconceptualskills,nonmanagersneedtechnicalskills,humanskillsisimportanttoallmanagementlevel（管理技能有三种：概念技能、人际技能、技术技能。概念技能包括：高层管理者、中层管理者、一线管理者