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华中科技大学硕士学位论文JZ燃气公司业务流程再造研究姓名：杨文杰申请学位级别：硕士专业：工商管理指导教师：崔南方20080425IJZJZJZJZJZJZJZJZ;;;IIAbstractThesuccessofBPRwillimprovetheperformance,promotecustomersatisfactionandmakeenterprisesdevelopcontinuously.Therefore,howtoimprovethesuccessrateofBPRsoastohelptheenterprisesmeettheinternalandexternalenvironmentsofthedynamicchangeshasbecomearesearchfocus.ThispaperstrivestofindaBPRmodelwhichthepublicenterprisescoulduseforreferencebyanalyzingandresearchingonJZgascompanyBPRProject.TheresearchonJZgascompanyBPRProjectismainlycarriedoutfromthefollowingaspects.First,analyzingthecurrentstatusofJZgascompany.Fromtheprocessofwork,structure,systembuildingandinformatizationbuilding,themainproblemwillbeexcavatedfromJZgascompanybusinessprocessmanagement.Onanalysizingonthebusinessprocess,thecorebusinessprocessofJZgascompanywillbefixedthroughtheuseofmethodsofthevaluechain,includingmarketdevelopmentmanagementprocess,designmanagementprocess,sourcingmanagementprocess,projectmanagementprocess,andcustomermanagementprocess.Second,designingJZgascompanyBPRscheme.Inordertoenabletheredesignedbusinessprocessstandardizedandorderlyandstructured,thebusinessprocesswillbedesignedby3levelsaftertakingintoaccounttheactualstatusofJZGasCompany’sbusiness.Theresultsofthedesignconsistofthecorebusinessprocessflowchart,keystepexplanation,operatingguideandthesupportingform.Third,discussingJZgascompanyBPR’simplementarystep,performanceevaluationandthewaysofbeingimprovedcontinually.KeyWords:BPR;Process;ValueChain;GasCompany_____111.11.1.1(Businessprocessre-engineeringBPR)[1]2090BPR[2][3]21[4]75%80%2[5]BPRBPR704040[6]9019981.1.21[7]321.2JZ1231JZ234JZJZJZJZJZJZ522.12.1.1119802-1[8]2-1M.HammerT.H.DavenportA.L.ScherrH.J.JohanssonR.B.Kaplan&L.Murdock2-16154232-121990Davenport&Shor[9]Venkatraman[10]Alter[11]TomDavenport[12]2.1.2David&HenryJ.Johonsson[13]GregoryA.Hansen[14]GaryBorn7[15]BarryFisher[16]Childe,MaullMills[17][18]2.1.31WimHuub[19]J.P.[20]28[21][22]3208020802020[23][24][25]BEP3[26]BPRBPR2-2BPR[27]9IT2-2BPR2.22.2.1BPR[28]BPRBPR[29]BPRBPR102.2.22-3CDB2-3BPR112.2.3BPR2-4BPR[29]BPRBPR2-4BPRBPR1)BPRBPR2)BPRITBPRITITIT3)BPR124)2.32.3.11985(ValueChain)2-5[30]//2-513[31]Internet[32][33]2-2[34]2-22.3.214[35]1)2)3)153JZ3.1JZ20JZ25.2403.23.2.1JZJZ116225252375174///JZ3.2.2JZJZ5183-1JZ3-1JZJZ3.2.31231945JZ67JZ8JZJZ203.33.3.1JZJZ3-2JZ3-2JZJZ3-3JZ213-3JZ3.3.2JZJZ1JZ2223456JZ7233.4JZJZ12343.524JZJZ1JZJZ2)325SCADACISOAERP[36]JZJZ264JZ4.1JZ12[37]34JZ2754.24.2.14-14-128JZJZJZ3JZJZJZJZ4.2.2JZJZJZ4-1294-1JZ4-2JZ4-2JZ30JZ14-331N/YNY4-33212345614-433NYNYNY4-4(1)2343414-5YNY(/N4-5351)2)24-6NYYYYN4-636123414-737/YNYYN4-7138234524-839/YYN4-814023456714-941YYNYYY4-94212344.3[38]434-101234JZJZ54-1044678JZ123454.41JZ4523465JZ5.112[39]47345)JZ6JZ5.2[40]485.2.1JZ5-1JZ5-1JZ5-1JZ5-1JZ,495.2.2JZJZ5.3(BalancedScoreCard)(KeyPerformanceIndicators)1SP5-2[41]5-2502[42]JZJZ12JZJZJZ5-2515-2543215.452JZJZJZJZJZJZ5354[1]..,2006(3):16[2]..2003(4)24-29[3]..2005(5)18[4]..:2000.[5]..1998(3)18[6]..2003131-33[7]..2007[8]..:,2006,4-24[9]Davenport,ThomasH.,Short,JamesE..Thenewindustrialengineering:Informationtechnologyandbusinessprocessredesign.SloanManagementReview.1990(31):11-28[10]Short,JamesE.,Venkatraman,N..Beyondbusinessprocessredesign:Redefiningbaxter'sbusinessnetwork.SloanManagementReview1992(34):7-23[11]Alter,AllanE.Informationtechnologyoutsourcingtransactions:Process,strategies,andcontracts.Computerworld.1996(12):100-101[12]TomDavenport.Reengineeringperceptions-criticsmaybetooquicktoascribefailuretobusiness-processrevampingprojects.InformationWeek,1995(3):90[13]David&HenryJ.JohonssonBestpracticesinreengineering-whatdoesn'tinthereengineering,McGrow-Hill,Inc,1995[14]GregoryA.Hansen.Reegineeringtheorganizationusinginformationthetechnology.JournalofSystemsManagement,1993(1):8-9[15]GaryBorn.Businessprocessre-engineeringshortguide.IEEseminaronelectronicaidsforincreasedprofits,199555[16]BarryFisherReengineeringyourbusinessprocess.JournalofSystemManagement,1996(2):25-27[17]MaulR.S.,WeaverA.M.,ChildeS.J.,Currentissuesinbusinessprocessre-engineering.JournalofSystemsManagement,1998(12):17-19[18]..:1997[19]WimVanhaverbeke,HuubTorremans.Organizationalstructureinprocessbasedorganizations.Knowledgeandprocessmanagement,1999(1):41-52[20]JP..:2003[21]..2000(3):209-216[22]..:2003[23].863:2002AA413410[24]..:1999[25]J.P...:2003[26]()JamesT.C.Teng..:2004[27]..2000[28]..212001(10):17[29].BPR[].1998[30].BPR.()2001(1):23-25[31]..:2005[32]..:1997[33]RayportJ.,SvikolaJ..Exploitingthevirtualvaluechain.HarvardBusinessReview,1995(11):75-85[34]BenjaminR.,WigandR..Electronicmarketsandvirtualvaluechainontheinformationuperhighway.SloanManagementReview,1995(4):62-7256[35].B2B.-CIMS,2002(6):442-445.[36]..:2002[37]..www.boraid.com,2007-9-6[38]..:.1995[39]..20062746-48[40]CarynA.Spain,RonWishnoff.:,2003[41].200425[42]Kaplan,RobertS.&DavidP.TheBalancedScorecard.TranslatingIntoAction.Boston,Massachusetts:HarvardBusinessSchoolPress,1996[43]..:2006JZ燃气公司业务流程再造研究作者：杨文杰学位授予单位：华中科技大学本文链接：http://d.g.wanfangdata.com.cn/Thesis_D065031.aspx授权使用：上