迈普网络自动化运维系统故障排除手册V21

迈普网络自动化运维系统故障排除手册版本：V2.1版权声明Copyright©2014迈普通信技术股份有限公司，保留所有权利。未经本公司书面许可，任何单位和个人不得擅自摘抄、复制或翻译本手册内容的部分或全部，并不得以任何形式传播。和，均为迈普通信技术股份有限公司的商标。本手册中提及的其他的所有商标、产品标示和商品名称，由各自的所有人拥有。由于产品版本升级或其他原因，本手册内容有可能变更。迈普公司保留在没有任何通知或者提示的情况下对本手册内容进行修改的权利。在法律法规允许的范围内，迈普通信技术股份有限公司在任何情形下，均不对因使用本产品说明书或本网站相关内容而引致之意外、疏忽、合约毁坏、诽谤、版权或知识产权侵犯及其造成的任何特殊的、附带的、间接的、继发性的损失进行赔偿，也不对任何利润、数据、商誉或预期节约的损失进行赔偿，亦不承担任何法律责任。安全声明重要！在产品上电启动之前，请阅读产品的安全与兼容信息。环保声明本产品符合关于环境保护方面的设计要求，产品的存放、使用和弃置应遵照相关国家法律、法规要求进行。前言迈普网络自动化运维系统故障排除手册icopyright©2014迈普通信技术股份有限公司，保留所有权利前言手册介绍本手册主要讲述如何使用迈普网络自动化运维系统，本手册尽量将系统的每一个功能放在同一章，这样当您需要使用某种功能的时候，只需查看对应的章节即可。对一些相互交错的功能的使用，如果不能放在一起，本手册会特别指明。希望本手册能对您的工作有所帮助！产品版本与本手册相对应的产品版本如下所示。产品名称产品版本迈普网络自动化运维系统2.1.0读者对象本手册主要适用于以下人员：z软件调测工程师z现场维护工程师z系统维护工程师本手册约定格式约定格式说明宋体正文内容采用黑体标题采用楷体警告、注意、说明等内容采用前言迈普网络自动化运维系统故障排除手册iicopyright©2014迈普通信技术股份有限公司，保留所有权利格式说明Couriernew字体格式表示屏幕输出信息。此外，屏幕输出信息中夹杂的用户从终端输入的信息采用加粗字体表示。图标符号约定格式说明对前面内容的补充或强调说明。表示在安装或使用设备过程中需要注意的内容，是正确安装、运行设备的关键之处。禁止实施的操作或必须按照规定步骤实施操作，否者会造成人身伤害或者设备的损坏。命令格式约定格式说明粗体命令行关键字。斜体命令行参数。大括号“{}”表示括号中的选项是必选的。中括号“[]”表示括号中的选项是可选的。尖括号“”表示括号中的信息不被显示出来。方括号“【】”表示括号中的内容需要用户注意。竖线“|”用于分隔若干选项，表示二选一或多选一。正斜线“/”用于分隔若干选项，表示被分隔的各选项是可以被同时选中的。前言迈普网络自动化运维系统故障排除手册iiicopyright©2014迈普通信技术股份有限公司，保留所有权利产品配套手册与本产品配套的手册如下：手册名称手册简介《迈普网络自动化运维系统使用手册V2.1》本手册主要介绍迈普网络自动化运维系统的使用方法及功能介绍。《迈普网络自动化运维系统安装手册V2.1》本手册主要介绍迈普网络自动化运维系统的安装操作方法。《迈普网络自动化运维系统快速操作指南V2.1》本手册主要介绍迈普网络自动化运维系统的快速操作方法。资料获取方式您可以通过迈普公司的网站（www.maipu.com）获取昀新的产品手册。技术支撑如果您在设备操作和维护过程中，遇到难以确定或难以解决的问题，通过手册的指导仍然不能解决，请您直接联系迈普公司技术服务中心，我们将为您提供技术支持服务。z技术支持热线：400-886-8869z传真：[phone]意见反馈迈普公司非常欢迎和重视您的意见和建议，请通过下列方式反馈您对产品手册的意见和建议。z通过电子邮箱反馈，请发送至：[e-mail]技术支持热线：400-886-8869前言迈普网络自动化运维系统故障排除手册ivcopyright©2014迈普通信技术股份有限公司，保留所有权利目录前言·······································································································································································I 1迈普网络自动化运维系统安装故障排除·······································································································1 1.1安装故障排除基本思路································································································································1 1.2安装常见故障处理········································································································································1 1.2.1LIBAIO.SO无法正确安装·························································································································1 1.2.2软件无法正确安装··································································································································2 1.2.3创建或初始化数据库时系统未响应或失败··························································································2 1.2.4启动服务时提示启动失败······················································································································3 2迈普网络自动化运维系统卸载故障排除·······································································································1 2.1卸载故障排除基本思路································································································································1 2.2卸载常见故障处理········································································································································1 2.2.1系统相关服务不能正常停止··················································································································1 2.2.2服务停止后但是后台进程并未全部关闭······························································································2 2.2.3卸载后相关文件夹未删除······················································································································2 3迈普网络自动化运维系统使用故障排除·······································································································1 3.1登录常见故障处理········································································································································1 3.1.1登录故障排除基本思路·························································································································1 3.1.2登录系统超时或者无法访问··················································································································1 3.1.3登录后显示“请购买LICENSE页面”··································································································2 3.1.4IP设备视图中添加错误的TELNET用户密码后点击测试依然提示TELNET设备成功·····················3 3.2告警业务常见故障处理································································································································3 3.2.1告警事件发生后没有收到告警邮件/短信····························································································3 3.2.2告警事件发生后在系统右上角的告警提醒数没有增加。··································································4 3.3系统管理常见故障处理································································································································5 3.3.1无法查看或者使用某些模块内容··········································································································5 3.3.2BACK脚本中BACK命令备份失