DELLSCMProcessFlowMapping

SUPPLIERQUALITYENGINEERINGAsiaPacificSupplyChainManagementOfficeDellComputerCorporationIPOOnBoardTrainingSupplierManagementProcessPreparedby:EricHohSUPPLIERQUALITYENGINEERINGDellConfidential2AsiaPacificSupplyChainManagementOfficeContentQualityManagementPlanningDesignReviewSurveillanceandFollow-upAuditingNewProductReadinesssReviewSupplierQualityPerformanceClosedLoopCorrectiveActionsMaterialPurgesSupplierEngineeringChangeNotificationsQuarterlyBusinessReviewsContinuousImprovementProcessProcess/ToolsLocationsSUPPLIERQUALITYENGINEERINGDellConfidential3AsiaPacificSupplyChainManagementOfficeSUPPLIERMANAGEMENTPROCESSQualityMgmtPlanning(DellandSupplier)NewProductReadinessReviewPerformProcessAudit(ifnotdoneearlier)Managing/MonitoringQuarterlyBusinessReviewsSupplierCorrectiveActionsManageContinuousImprovementProcessSQEleadsSQEleadsSQEleadsSQEleadsSQEpartcipateswithCommodityMgmtSQEleadsDesignReviews(DellorSupplier)SQEparticipateswithDesignGroupsSupplierQualityPerformanceSupplier-RelatedEngineeringChangesSUPPLIERQUALITYENGINEERINGDellConfidential4AsiaPacificSupplyChainManagementOfficeRolesStrategicCommodityTeamMonitorSupplier’slead-time,delivery,price,service,quality,andinventoryvelocity.GSQEStrategicdevelopmentandmanagementofglobalSuppliers’qualitycapabilities.Developandmanagecommodityspecificprocess/tools.KeepRSQEteamabreastofcorporatequalitymanagementstrategiesandpractices.RegionalSQEManagetheregionalfacilitiesofglobalSuppliersonasustainingbasis.ProvideregularfeedbacktoGSQEteamonSupplierstatus/progress.SUPPLIERQUALITYENGINEERINGDellConfidential5AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningOverviewTheseareuniquebycommodity-particularlyonDell-designedvs.Supplier-designedproductsIncludespecificpolicies,planson:QualitygoalsEngineeringchangenotificationsCLCAexpectationsFailureanalysisTestingOutofboxauditsProcessflowchartsetc…SQEworkswithJQEtojointlyinputandmanagethisplanGQAMensurestheplanisbeingutilizedatallsuppliersitesSUPPLIERQUALITYENGINEERINGDellConfidential6AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningOverallObjectivesOutlineproduct-specificdifferencesbetweennewandoldmodels.EmphasizekeyareasintheSQSandtheQualityAgreement.CreatemanagementescalationpathforriskySupplierproducts.Describecomponentoperation.Reviewtheauditresults.EffortstowardmeetingDellqualityexpectationsandrequirements.PlannedendoflifebySupplier.Componentreleaseriskassessment.Componentapplicationbyregions/LOB/platform.PotentialimpacttoIFIRorLRR.RTSassessmentandrecommendation.Supplier’splantosupportDelllineandfieldgoals.Suppliermanagestheoverallplanandprovidestimelyupdates.SUPPLIERQUALITYENGINEERINGDellConfidential7AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningQualityManagementPlan(ToolG)GeneralProductdifferencesfrompreviousmodels/partsCriticalcontactsOrganizationQualifiedpersonnelTrainingprogramProcessdocumentationProduct/processflowchartsProcessdetailsSUPPLIERQUALITYENGINEERINGDellConfidential8AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningQualityManagementPlan-continuedProcessdevelopment/qualification/validationProcesscapabilityGageR&RCompatibilitytesting(cooperativedevelopment)ProcessoptimizationDocumentchangecontrolEngineeringdrawings,ECNpolicyQualityinspectiondocumentsProcessdetaildocumentationSUPPLIERQUALITYENGINEERINGDellConfidential9AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningQualityManagementPlan-continuedQualityControlFirstarticleinspectionKeycontrolcharacteristicsmonitoringKeyoperatingparametersmonitoringReliabilitytesting(maybeextended)Meantimebetweenfailures(MTBF)Dellacceptancereliabilitytest(DART)Outofboxaudit(OBA)Approvedsub-Supplierlist(approvedvendorlist)SourceinspectionSub-SuppliermanagementMaterialpurgingCriticalcomponentlistwithsub-SupplierinformationSUPPLIERQUALITYENGINEERINGDellConfidential10AsiaPacificSupplyChainManagementOfficeSupplierManagementPlanningQualityManagementPlan-continuedProblemSolvingFailureanalysismethodsTechniquesusedQualityPerformanceMetricsProductionlineperformanceAnnualfieldfailureratesFactoryauditresultsContinuousImprovementCIPprogramClosedloopcorrectiveactionsystemSUPPLIERQUALITYENGINEERINGDellConfidential11AsiaPacificSupplyChainManagementOfficeDesignReviewDonepriortoRTSand/ormassproductionAchecklistcontaining:ReviewauditresultsandcorrectiveactionsReviewFirstArticleInspectionresultsReviewreliabilitytestresultsEnsurecriticalcomponentsareapprovedReviewtrainingrecordsReviewpilotbuilddataetc…SQEworkswithJQEtoensuresupplierisreadyformassproductionGQAMensureseachsuppliersitehasmetDellrequirementspriortoRTSSUPPLIERQUALITYENGINEERINGDellConfidential12AsiaPacificSupplyChainManagementOfficeDesignReviewTopreventSupplierqualityissues.Dell-designedproducts-SQEsattendandparticipateinthedesignreviewmeetingwithDellcomponentengineeringteams.ForSupplier-designedproducts-SQEsattendSupplierproductdesignreviewswithSTR,anddetermineiftheproductm