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133Chapter7Motivation:FromConcepttoApplicationsMULTIPLECHOICEMotivatingbyJobDesign:TheJobCharacteristicsModel1.Whichofthefollowingisnotoneofthecorejobdimensionsinthejobcharacteristicsmodel(JCM)?a.tasksignificanceb.feedbackc.autonomyd.statuse.skillvariety(d;Moderate;JobCharacteristicsModel;pp.215-216){AACSB:AnalyticSkills}2.Inthejobcharacteristicsmodel(JCM),whatthreecorejobdimensionscombinetocreatemeaningfulwork?a.autonomy,taskidentity,andfeedbackb.skillvariety,autonomy,andtasksignificancec.skillvariety,autonomy,andfeedbackd.feedback,taskidentity,andtasksignificancee.skillvariety,taskidentity,andtasksignificance(e;Moderate;JobCharacteristicsModel;p.216){AACSB:AnalyticSkills}3.Accordingtothejobcharacteristicsmodel,whichofthefollowingresultsinthemaximuminternalrewardsforanindividual?a.whentheyaregiventangiblerewardsb.whentheylearnthattheypersonallyhaveperformedwellonataskthattheycareaboutc.whentheyinitiateaprogramthatenablesthemtoworkwithavarietyoflike-mindedcolleaguesd.whentheirtrainingisrealizedandtheirexpectationsaremete.whentheyaresingledoutforpraiseforsuccessfullycompletinganarduoustask(b;Challenging;JobCharacteristicsModel;p.216)4.Howisthemotivationalpotentialscore(MPS)calculated?a.skillvariety×taskidentity×tasksignificance×autonomy×feedbackb.3(skillvariety+taskidentity+tasksignificance)+autonomy+feedbackc.(skillvariety+taskidentity+tasksignificance)/3×autonomy×feedbackd.skillvariety×taskidentity×tasksignificance+autonomy+feedbacke.(skillvariety+taskidentity+tasksignificance+autonomy+feedback)/5(c;Moderate;MotivatingPotentialScore;p.217)HowCanJobsBeRedesigned?5.Whatisanothertermforcross-training?a.workenrichmentb.jobsharingc.workenlargementd.jobenhancemente.jobrotation(e;Easy;JobRotation;p.218)1346.Atruckingcompanyroutinelymakesallofitsofficestaffworkforaweekinthewarehousearea:loadingtrucks,cleaningtrucks,anddoingotherworkwhichtheyarecapableof.Thisprogramisanexampleofwhichofthefollowing?a.jobrotationb.jobenlargementc.jobenrichmentd.jobsharinge.flextime(a;Moderate;JobRotation;p.218){AACSB:AnalyticSkills}7.Whatisthemainstrengthofjobrotation?a.Iteliminatesboredomonthejob.b.Itincreasesmotivation.c.Itincreasesproductivity.d.Itdecreasestrainingcostse.Itdecreasessupervisorworkload.(b;Moderate;JobRotation;p.218)8.Acompanyredesignsthejobsoftheworkersinaccountsreceivables,sothatinsteadofsimplybillingcustomers,theywillalsoberesponsibleforfollowinguponnon-payment,liaisingbetweencustomersandthedepartmentsbillingthem,andotherrelatedtasks.Whattermwouldbestbeusedtodescribethesechanges?a.jobrotationb.jobenlargementc.jobenrichmentd.jobsharinge.flextime(b;Moderate;JobEnlargement;p.219){AACSB:AnalyticSkills}9.Howdomostemployeesreacttojobenlargementefforts?a.unqualifiedapprovalb.somewhatenthusiasticallyc.withalackofenthusiasmd.mixedreactione.verylittlereaction(c;Easy;JobEnlargement;p.219)10.Jobenrichmentincreasesthedegreetowhichtheworkercontrolsthe_____.a.planning,execution,andevaluationofhisorherworkb.planning,execution,andevaluationofcompanyplansc.horizontalintegrationofhisorhertasksd.feedbackthataworkerreceivesfromhisorhersupervisorandpeerse.evaluationofhisorherpeers(a;Moderate;JobEnrichment;p.220)13511.Whichoneofthefollowingisnotoneoftheguidelinesforenrichingjobs?a.formjobredesignunitsb.establishclientrelationshipsc.openfeedbackchannelsd.combinetaskse.expandjobsvertically(a;Challenging;JobEnrichment;p.220){AACSB:AnalyticSkills}12.Afirmintroducesjobenrichmentinordertomotivateitsemployees.Evidencewouldsuggestthatwhichofthefollowingisthemostlikelyresultofthischange?a.reducedabsenteeismandturnovercostsb.lowerfixedcostsc.adropinqualityd.adecreaseinproductivitye.anincreaseinproductivity(a;Challenging;JobEnrichment;p.220){AACSB:AnalyticSkills}AlternativeWorkArrangements13.Beyondredesigningthenatureoftheworkitselfandinvolvingemployeesindecisions,anotherapproachtomakingtheworkenvironmentmoremotivatingistoalterworkarrangements.Whichofthefollowingisdesignedtogiveanemployeegreatercontroloftheirschedule?a.flextimeb.jobsharingc.jobrotationd.telecommutinge.jobenrichment(a;Moderate;Flextime;p.221)14.Whichofthefollowinghasnotbeenshowntobeabenefitofflextime?a.reducedabsenteeismb.improvedproductivityc.increasedmeaningfulnessd.increasedsatisfactione.improvedpromptness(c;Moderate;Flextime;p.222){AACSB:AnalyticSkills}15.Whichofthefollowingisajobthatdoesnotlenditselftotelecommuting?a.anattorneywhospendsmostofhertimeresearchingonthecomputerb.awriterofcopyforanadvertisingfirmc.acarsalesmanwhodemonstratesthefeaturesofanewmodelofcard.atelemarketerwhousesthephonetocontactclientse.aproductsupportspecialistwhofieldscallsfromiratecustomers(c;Easy;Telecommuting;p.223)13616.Aftercompletingcookingschoolwithverysimilargrades,JoeandGarybothlookedforwardtoworkinginrestaurants.Joefoundworkasashort-ordercookinacrampeddiner.Onmanyshiftsheworkedalone,andhadtocookalargenumberofmealsonoutdatedequipment.Garyfoundworkinamodernhotelkitchen.Hehadasmallstaffhelpinghimprepareasmallnumberofelaboratemealstoorder.Garybecameahighlyregardedchef,whileJoelefttherestaurantindu