经典8D案例分析

。。。。。。。。Technologies(Shenzhen),Ltd.客诉类别ComplainSort：■代理商投诉agentcomplaint□最终客户投诉finaluserAssembly回复类别ReplySort：■初步Original□最终Final第1页共3页客户抱怨回复报告CustomerComplainReplyReport诉怨日期ComplainDate：回复日期ReplyDate：经办PreparedBy：客户Customer.：报告编号ReportNo.：核准ApprovedBy：主题SUBT：Studsofthecabinetbottombroken1、问题描述（ProblemDescription）：FrontechcustomerfoundtherewastransformermovementinsidetheUPS,andUmax&FrontechcustomerfoundinsomeunitstheStudsofthecabinetbottomwerebroken,andthetransformerclampsarebending.Picturesasbelow.2、问题处理成员（TeamMembers）3、原因分析（RootCauseAnalysis）：。。。。。。。。Technologies(Shenzhen),Ltd.客诉类别ComplainSort：■代理商投诉agentcomplaint□最终客户投诉finaluserAssembly回复类别ReplySort：■初步Original□最终Final第2页共3页1.Thetransformermovementissue:Leader’stransformerhadusedsmallclamps,someclampsmaynotbefullytight,andthegapsofthestudswereabitlarge,sotheinsomecasesthetransformerhaveabitmovement,pictureasbelow.2.TheStudsofthecabinetbottomwerebroken:itseemstheUPSwasdroppedfromhighheight,wehavedonethedroptesttocheckthisproblem,normallythisproblemcannothappen.4、临时性措施（Short-TermCorrectiveAction）：Repairthefailedunits.5、长期性措施（Long-TermCorrectiveAction）：。。。。。。。。Technologies(Shenzhen),Ltd.客诉类别ComplainSort：■代理商投诉agentcomplaint□最终客户投诉finaluserAssembly回复类别ReplySort：■初步Original□最终Final第3页共3页Forthisloosefittingoftransformerissue,wehavealreadychangedthetransformerclamp,itcanfixthetransformerfulltightly,pictureasbelow.Andwewillincreasethethicknessofthestudsinthecabinetbottom,sothatthegapswillbereduced,itcanholdthetransformertightly,andthestudswillbemoresolid,itisnoteasytobebroken.6、改善效果（ImprovedResult）：Wehavedonethedroptesttocheckthecorrectiveactions,thestudsareallOK.7、预防再发生措施（PreventiveAction）：Sameasitem5.8、问题结案及感谢的人员（ProblemClosed&ThanksForJoinedMembers）：Thankstheteammembers.