“争议性商业行为”对供应链关系质量及绩效的影响研究

浙江大学硕士学位论文“争议性商业行为”对供应链关系质量及绩效的影响研究姓名：刘晓峰申请学位级别：硕士专业：管理科学与工程指导教师：邓明荣20060401“争议性商业行为”对供应链关系质量及绩效的影响研究作者：刘晓峰学位授予单位：浙江大学参考文献(105条)1.AndersonE.WeitzBTheuseofpledgestobuildandsustaincommitmentindistributionchannels1992(01)2.AndersonJC.NarusJAAmodelofdistributorfirmandmanufacturerfirmworkingpartnerships1990(01)3.BalsmeierPW.VoisinWJSupplyChainManagement:ATime-BasedStrategy1996(05)4.BeamonBMSupplyChaindesignandanalysis:ModelsandMethods19985.BechtelC.JayaramJSupplyChainManagement:AStrategicPerspective1997(01)6.BrewerPC.SpehTWUsingtheBalancedScorecardtoMeasureSupplyChainPerformance2000(01)7.BrockSJBuyer-SellerRelationships:Similarity,RelationshipManagements,andQuality1998(01)8.ChopraS.MeindlPSupplyChainManagement:Strategy,PlanningandOperation20009.ChristopherMLLogisticsandSupplyChainManagement199210.ChristopherRMEvaluatingtheRelationshipBetweenQuestionableBusinessPracticesandtheStrengthofSupplyChainRelationship2003(02)11.ChristopherMLogisticsandSupplyChainManagement:StrategiesforReducingCostandImprovingService200312.CollinsTStrikingitBigTogether1999(18)13.CookKS.EmersonRMExchangeNetworksandtheAnalysisofComplexOrganizations198414.CooperMC.DouglasM.JanusDPSupplyChainManagement:MoreThanaNewNameforLogistics1997(01)15.CroomSR.RomanoP.GiannakisMSupplyChainManagement:AnAnalyticalFrameworkforCriticalLiteratureReview2000(01)16.CrosbyLA.EvansRelationshipQualityinServicesSelling:AnInterpersonalInfluencePerspective1990(03)17.CrosbyLA.StephensEffectsofRelationshipMarketingonSatisfaction,Retention,andPricesintheLifeInsuranceIndustry1987(04)18.DantRP.SchulPLConflictresolutionprocessesincontractualchannelsofdistribution199219.DasTS.TengBSRiskTypesandInter-firmAllianceStructures199620.DeBurcaSPerceptionsoftheunderlyingdynamicsinbusiness-to-businessrelationships1999(01)21.DoneyPM.CannonJPAnExaminationoftheNatureofTrustinBuyer-SellerRelationships1997(02)22.DornierPP.ErnstR.FenderMGlobalOperationsandLogisticsTextandCases199823.DorschMJ.SwansonTheRoleofRelationshipQualityintheStratificationofVendorsasPerceivedbyCustomers1998(02)24.DwyerFR.SchurrPH.OhSDevelopingBuyer-SellerRelationships1987(02)25.EllramLM.HendrickTEPartneringCharacteristics:ADyadicPerspective1995(01)26.FordDBuyer-sellerrelationshipsininternationalindustrialmarkets1984(02)27.FrazierM.SummersJOInterfirmInfluenceStrategiesandTheirApplicationwithinDistributionChannels1984(02)28.FrazierGL.RodyRCTheuseofinfluencestrategiesininterfirmrelationshipsinindustrialproductchannels199129.FynesB.VossC.BurcaSDTheImpactofSupplyChainRelationshipQualityOnQualityPerformance200530.FynesB.BurcaSD.MarshallDEnvironmentaluncertainty,supplychainrelationshipqualityandperformance2004(10)31.GiuniperoLC.BrewerDJPerformancebasedevaluationsystemsundertotalqualitymanagement1993(01)32.GrahamSIntegratingtheSupplyChain1989(08)33.GranovetterMEconomicinstitutionsassocialconstructions:aframeworkforanalysis199234.GulatiRSocialStructureandAllianceFormationPattern:ALongitudinalAnalysis199535.GummessonM.EvertCMakingrelalionshipmarketingoperalional1994(05)36.GummessonM.EvertCTheNewMarketing-DevelopingLong-terminteractiveRelationship1987(04)37.HakanssonHInternationalMarketingandPurchasingofIndustrialGoods198238.HandfieldRB.BechtelCTheroleoftrustandrelationshipstructureinimprovingsupplychainresponsiveness200239.HandfieldRB.BechtelCTheroleoftrustandrelationshipstructureinimprovingsupplychainresponsiveness2002(04)40.HeideJB.JohnGTheroleofdependencebalancinginsafeguardingtransaction-specificassetsinconventionalchannels198841.Hennig-ThurauThorsten.AlexanderKTheImpactofcustomersatisfactionandrelationshipqualityoncustomerretention:acriticalreassessmentandmodeldevelopment199742.HolmlundMTheD&Dmodel-dimensionsanddomainsofrelationshipquilityperceptions200143.JohnsonJLStrategicIntegrationinIndustrialDistributionChannels:ManagingtheInterfirmRelationshipasaStrtegicAsset1999(01)44.KalakotaR.WhinstonABFrontiersofElectronicCommerce199645.LambertDM.CooperMCIssuesinSupplyChainManagement2000(01)46.LanderosR.MonczkaRMCooperativebuyer/sellerrelationshipsandafirm'scompetitiveposture1989(03)47.LevittTAfterthesaleisover1983(05)48.LiljanderT.VeronicaN.StrandvikJTThenatureofcustomerrelationshipsinservices199549.MentzerJT.FogginJH.GolicicLCollaboration:TheEnablers,Impediments,andBenefits2000(04)50.MohrJ.NevinJCommunicationstrategiesinmarketingchannels:atheoreticalperspective199051.MohrJ.SpekmanRCharacteristicsofpartnershipsuccess:Partnershipattributes,communication,andconflictresolutiontechniques1994(02)52.MonczkaRM.CallahanTJ.NicholsELPredictorsofrelationshipsamongbuyingandsupplyingfirms1995(10)53.MoormanJ.ChristineT.ZaltmanGRelationshipsBetweenProvidersandUsersofMarketingResearch:TheDynamicsofTrustwithinandBetweenOrganizations1992(03)54.MorganRM.HuntSDThecommitment-trusttheoryofrelationshipmarketing1994(03)55.MorganRM.ShelbyDHTheCommitment-TrustTheoryofRelationshipMarketing1994(03)56.NaudeP.ButtleFAssessingRelationshipQuality200057.NaudeP.ButtleFAssessingrelationshipquality2000(04)58.NeelyA.GreGoryM.PlattsKPerformancemeasurementsystemdesig