搜索
151CHAPTER5:PROCESSSTRATEGYTRUE/FALSE1.Dell'sapproachtopersonalcomputermanufacturingistouseaproductfocus,whichgivesthecompanyitslow-costcompetitiveadvantage.False(Globalcompanyprofile,easy)2.Afirm'sprocessstrategyisitsapproachtotransformingresourcesintogoodsandservices.True(Introduction,easy)3.Intermittentprocessesareorganizedaroundprocesses.True(Fourprocessstrategies,easy)4.Inprocess-focusedfacilities,equipmentutilizationislow.True(Fourprocessstrategies,moderate)5.Thetypicalfull-servicerestaurantusesaproduct-focusedprocess.False(Fourprocessstrategies,moderate)6.Harley-Davidson,becauseithassomanypossiblecombinationsofproducts,utilizestheprocessstrategyofmasscustomization.False(Fourprocessstrategies,moderate)7.Flexibilityisimportantinrepetitivefocusplantsandproductfocusplants.True(Fourprocessstrategies,moderate)8.Theassemblylineisaclassicexampleofarepetitiveprocess.True(Fourprocessstrategies,easy)9.Oneessentialingredientofmasscustomizationismodulardesign.True(Fourprocessstrategies,moderate)10.Thetoolthatcalculateswhichprocesshasthelowestcostatanyspecifiedproductionvolumeisacrossoverchart.True(Fourprocessstrategies,moderate)11.Thetermfocusedprocessesreferstothequestforincreasedefficiency,whetheringoodsorservices,thatresultsfromspecialization.True(Fourprocessstrategies,moderate)12.Serviceblueprintingisaprocessanalysistechniquethatfocusesonthecustomerandtheprovider'sinteractionwiththecustomer.True(Processanalysisanddesign,moderate)13.ValueStreamMappingistheanalysisofwherevalueisaddedintheproductionprocesswithinafacility.False(Processanalysisanddesign,moderate)15214.Aprocessmapwiththeadditionofatimeaxisbecomesaprocesschart.False(Processanalysisanddesign,moderate)15.Time-functionmappingisaflowdiagramwithtimeaddedtothehorizontalaxis.True(Processanalysisanddesign,moderate)16.Processmapsusedistance,butnottime,toshowthemovementofmaterial,product,orpeoplethroughaprocess.False(Processanalysisanddesign,moderate)17.Professionalservicestypicallyrequirelowlevelsoflaborintensity.False(Serviceprocessdesign,moderate)18.Anexampleofthepostponementstrategyforimprovingserviceproductivityishavingthecustomerwaituntilyouhavesufficienttimetoservethecustomer.False(Serviceprocessdesign,moderate)19.Processcontrolistheuseofinformationtechnologytomonitorandcontrolaphysicalprocess.True(Productiontechnology,easy)20.Oneuseofcamera-and-computer-basedvisionsystemsistoreplacehumansdoingtediousanderror-pronevisualinspectionactivities.True(Productiontechnology,easy)21.Automatedstorageandretrievalsystemsarecommonlyusedindistributionfacilitiesofretailers.True(Productiontechnology,moderate)22.Flexiblemanufacturingsystems,becauseofeasilychangedcontrolprograms,areabletoperformsuchtasksasmanufacturingone-of-a-kindpartseconomically.True(Productiontechnology,moderate)23.Productiontechnologyhashadamajorimpactonservices,butasyettherehasbeenlittlereductioninservicelaborrequirements.False(Technologyinservices,moderate)24.OpticalcheckoutscannersandATMsareexamplesoftechnology'simpactonservices.True(Technologyinservices,moderate)25.Successfulprocessredesignfocusesondepartmentalareaswheresmall,continuousimprovementscanbemade.False(Processredesign,moderate)26.Processescanbeenvironmentallyfriendlyandsociallyresponsiblewhilestillcontributingtoprofitablestrategies.True(Ethicsandenvironmentallyfriendlyprocesses,easy)27.Inselectingnewequipmentandtechnology,decision-makerslookforflexibility—theabilitytorespondwithlittlepenaltyintime,cost,orcustomervalue.True(Selectionofequipmentandtechnology,moderate)153MULTIPLECHOICE28.WhichofthefollowingstatementsregardingDellComputerisfalse?a.Dellisapractitionerofthemasscustomizationprocess.b.Dellbuildsitscomputersoverseasinordertogainalow-costadvantage.c.Dellkeepsverylittleinventoryoffinishedgoods.d.Dellutilizesaglobalsupplychain,butassemblesitscomputersintheU.S.e.Dell'sresearchfocusesonmanufacturingissues,notcomputerpartdesign.b(Globalcompanyprofile,moderate)29.Anorganization'sprocessstrategya.willhavelong-runimpactonefficiencyandflexibilityofproductionb.isthesameasitstransformationstrategyc.mustmeetvariousconstraints,includingcostd.isconcernedwithhowresourcesaretransformedintogoodsandservicese.Alloftheabovearetrue.e(Introduction,moderate)30.Ajobshopisanexampleofa(n)a.repetitiveprocessb.continuousprocessc.lineprocessd.intermittentprocesse.specializedprocessd(Fourprocessstrategies,moderate)31.Threetypesofprocessesarea.goods,services,andhybridsb.manual,automated,andservicec.processfocus,repetitivefocus,andproductfocusd.modular,continuous,andtechnologicale.input,transformation,andoutputc(Fourprocessstrategies,moderate)32.Whichofthefollowingindustriesislikelytohavelowequipmentutilization?a.automanufacturingb.commercialbakingc.televisionmanufacturingd.chemicalprocessinge.restaurantse(Fourprocessstrategies,moderate)33.Aproduct-focusedprocessiscommonlyusedtoproducea.high-volume,high-varietyproductsb.low-volume,high-varietyproductsc.high-volume,low-varietyproductsd.low-varietyproductsateitherhigh-orlow-volumee.high-volumeproductsofeitherh