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华中科技大学硕士学位论文YC社会保险公司培训方案设计姓名：曹红艳申请学位级别：硕士专业：工商管理指导教师：李丹20060427IYCYCYCYCYCIIABSTRACTThe21stcenturyistheeraofknowledgeeconomy,informationandknowledgearethedrivingforcesfortheadvanceoforganizations,andstafftrainingisanimportantwaythatprovidesinformation,knowledgeandskills.Foranorganization,tomaintainhumanresources,itmuststrengthenthetrainingofstaffs,enhancethequalityofemployeesandultimatelyenhancethecompetitivenessoforganizationstoachievestrategicpurposes.Therefore,organizationsneeddesignthescientifictrainingprogramsthatacquiredbythemodernhumanresourcesmanagement.Afterstudiedforeignstafftrainingdevelopmenttrend,summeduptheadvancedwesterntrainingexperience,thisthesisidentifiedthegapsthatbetweenChinaanddevelopedcountriesinthestafftraining,aswellastheimportanceoftraininginorganizationaldevelopment.Inordertoimprovetrainingstandard,thethesisdesignedtrainingprogramforYCsocialinsurancecompanybystudyingthestateofquoofthecompanyontraining.Thethesisusedrelatedtheories,interviewandsurveytoanalyzethesituationandidentifytheexistingmainproblems.Thenthethesisdesignedasuitableandapplicabletrainingprogramforthecompanybyapplyinghumanresourcesmanagementtheories.Italsoprovidedrelevantrecommendationstoensuretheeffectivenessoftheimplementationofthetraining.Thethesishopedtoidentifythecommonproblemsofhumanresourcesmanagementinthosetypesoforganizationsthroughcaseanalysis.ThetrainingprogramdesignedtightlyaroundtheactualsituationforYCsocialinsurancecompany,whichishighlyrealisticandapplicableinprovidingguidanceandtrainingprinciples,thecompany.Italsohopedtoprovidesuggestionsontrainingforsimilarorganizations.KeywordsStafftrainingProgramdesignTrainingprogramimplementation___111.1[1][2]:[3]23%[4]421()YC[5]YC31.2YCYC1985YC2001YC20014YCYC199219962000YCYCYC()41-11-1YC1.3YCYCYCYC()YCYCYC()5YCYCYC622.12.5%[6](HumanPerformancePracticeSurveyHPPS)[7]550540501920203019435050XY607[8]2.1.10.38%-1.5%1%-2%1.5%200120005%5000010009999[9]199552215501%[10]198561.5%[11]2.1.2()[12][13]8400[14][15]2.1.3APP(AtelierdePedagogiesPersonalize)[16]2.1.4ENI()9[17]2.22.2.1IBMIBM()IBMIBMIBMIBMIBM[18]IBM()102.2.2()[19]2.2.32.2.411[20]1993200611[21][22]121.5%8000120[23]1333.13.1.120034[24]3.1.2130141)2)50%3)4)3.2.VernonHumphrey1990[25]153-13-116[26]3.33.3.13-1173-11.2.3.4.1.2.3.3.21)2)3)3.3.31)182)3):(1)(2)(3)(4)Kirkpatrick[27]3-2()()()()3-2Kirkpatrick??19(1)(2)(3)(4)204YC4.1YCYC(A)YCYC3648244.1.1YC(4-1)53%404-1YC3030-4034002468101220203030404050502119%()40%22%19%0%()4.1.2YC(4-2)58%4-2YC4.1.3YC(4-3)33%6%14%28%2205101533%6%14%028%12250104-3YC4.1.4YC(4-4)5%122%1373%34-4YC4.2YCYC25%822%1542%1131%05101511336623YC4.3(A)24YC255YCYC5-1YC5-1[28]265.1YC[29]5.1.1YCYC275.1.2B5-1285-11.2.3.4.5.6.7.8.5059.5-25-21.4.52.3.53.34.45.36.37.38.25059.()295.1.35-3[30]5-30----0----1----1----22----2----3----3----4----4----0----1----2----((1-6)3----(6-12)4----/((12-18)1.2.345.6.7.5-4305–4()1.4442.2223.3234.4445.3336.4247.3325.1.41)2)3)4)YCYC311)2)YC3)YC4)5.25.2.1YC321)355-55-5YC2)31003533405-65-6YCWindowsWord/Excel/POWERPOINTINTERNET403)YC5-75-7YC//345.2.21)340(220)()160020010010003002)(WORDEXCELPOWERPOINTINTERNET)4040(220)35()1900114060*193004003)20(120)()20006001000400365.35.3.11)2)3)()4)5)CD5.3.237YC(F)5.3.3(E)385.43940YCYCYCYCYCYC41MBA!YC!2006442[1].:.,2005(02):163-164[2]()JoanE.Pynes.,.,,2002[3]..,2000(05):16-17[4]([2005]18).2005.6.29http:[5]..,2005(03):218-219[6]IndustryReport,2001wining,2001(10)42-49[7]Bassi,L.J,VanBuren,M.E.The1998ASTDStateoftheIndustryReport.TrainingandDevelopment,1998(53):23-33[8],...:,1997[9],..,2002(02):14-17[10]..,2005(08):9-10[11]..,2003(11):54-55[12],..,2001(05).15-17[13]..,2000(05):12-14[14]..,2000(04):62-63[15],..,2005(11):8-10[16]..,2001(05):62-63[17]..,2000(03):60-61[18].-.:,200143[19]...2006(04):23-25[20],..,2005(15):126-127[21]..,2006(01):55-56[22]..,2002(10):63-64[23]..,2000(05):25-26[24],,..:,2003[25]VernonHumphrey,trainingtheoryanimation.trainingdevelopmentjournalOctober1990(11):57-64[26],..2006(02):53-54[27]D.L.Kirkpatrick,Evaluation.inTheASTDTrainingandDevelopmentHandbook,2nded..ed.R.L.Craig.NewYorkMcraw-Hill,1996:294-312[28]..,2005(04):24-26[29],.:,2003[30].A...:,2001[31]A.P.Carnevale,L.J.Gainer,A.S.Meltzer.WorkplaceBasicsTrainingManual.SanFancisco:JossEY-Bass,1990[32],,..:,2001[33]...,2005[34]..,2002(01):51-52[35]M.vanWart,N.J.Gayer,S.cook.HandbookofTrainingandDevelopmentforthePublic.SanFranciso:Jossey-Bass,1993[36]LawrenceH.Peters,CharlesR.Greer,StuartA.Youngblood,TheBlackwellencyclopedicdictionaryofhumanresourcemanagement.:,2000[37]LawrenceS.Kleiman.,Humanresourcemanagement:amanagerialtoolfor44competitiveadvantage.ChinaMachinePress,2003.[38]RobertL.Mathis,JohnH.Jackson.,Humanresourcemanagement.South-WesternCollegePub,2000[39]JohnM.Ivancevich.,HumanResourcemanagement.McGraw-Hill/Irwin,2001[40]JohnM.Ivancevieh,HumanResourceManagement.ChinaMachinePress,2002[41]FennerDouglas.E,Edo.Linkingsuccessionplanningtoemployeetraining:Astudyoffederalemployees.UniversityofSANDIEGO,2005[42]R.J.Mirabile,EverythingYouWantedtoknowaboutcompetencyModeli