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一、单选题(共20题,每题3分,说明:选择一项正确的答案)1、Themajorreasonswhymanycompaniesprefertooutsourcesomeofthesupportservicesincludeallofthefollowingexcept:A、Theneedtohaveservicesupandrunningrapidly.B、Lackofexperienceorresourcesneededformanyofthesupportservices.C、Forasustainablecompetitiveadvantage.D、Thedesiretoconcentrateonthecorebusiness.2、Dealingwithreturnsisreferredtoas:A、reversereplenishmentB、back-officeoperationsC、reverselogisticsD、acceptanceprocessing3、Manyrestaurantsdeliverfoodtocustomerswhoorderonline,aservicecalled:A、dineonlineB、quickdeliveryC、samedaydeliveryD、onlinefooddelivery4、________areintermediariesthatpreparegoodsforshippingonaircarriers,trucks,orothertransportmeans.A、ExpeditersB、ForwardersC、OutsourcersD、Shippers5、AutomatedwarehousesforB2Ccompaniesaredesigned:A、toaccommodatemuchlargerinventorylevelsthantraditionalwarehouses.B、tofacilitatethedeliveryoflargequantitiesofproducttoasmallnumberofcustomers.C、tofacilitatethedeliveryofsmallquantitiesofproducttoalargenumberofcustomers.D、tohelptransitionB2CcompaniesintoB2Bcompanies.6、________areusefulinreducinginventoryanddecreasingtheincidenceofout-of-stocks.Suchsystemsalsoareusefulinmaintaininganinventoryofrepairitemssorepairscanbeexpedited.A、StockkeepingunitsystemsB、ERPsystemsC、WarehousemanagementsystemsD、Replenishmentsystems7、Usingthird-partylogisticssuppliers（3PL）canbe:A、expensiveandrequiremorecoordinationonoutsiderswhomaynotbereliableB、expensive,butrequirelessdependenceonoutsidersC、lessexpensive,butrequiremorecoordinationonoutsiderswhomaynotbereliableD、lessexpensiveandrequirelessdependenceonoutsiders8、Themajordifferencebetweene-logisticsandtraditionallogisticsis:A、traditionallogisticsappliesonlytomanufacturers.B、traditionallogisticsappliesonlytomanufacturers.C、e-logisticsoutsourcesalllogisticsfunctions.D、e-logisticsdealswiththemovementoflargeamountsofmaterialstoafewdestinations.9、Thekeyaspectsoforderfulfillmentareallofthefollowingexcept:A、makingsurethecustomerwillpayB、just-in-timeinventorymanagementC、checkingin-stockavailabilityD、replenishmentandreturns10、TheCouncilofSupplyChainManagementProfessionalsdefines________astheprocessofplanning,implementing,andcontrollingtheefficientandeffectiveflowandstorageofgoods,services,andrelatedinformationfrompointoforigintopointofconsumptionforthepurposeofconformingtocustomerrequirements.A、logisticsB、customerorderprocessingC、replenishmentD、just-in-timemanagement11、Allservicesrelatedtomakingsureacustomergetswhathe/sheorderedwithinanacceptableamountoftimeiscalled:A、logisticsB、orderfulfillmentC、back-officeoperationsD、front-officeoperations12、Forsellersthemainbenefitofaletterofcredit（LC、is:A、reducedriskbecausethebankassuresthecreditworthinessofthebuyer.B、reducecostreducedriskbecausethebankassumesthecosts.C、greatercustomerloyalty.D、improvedbuyersatisfaction.13、Inglobaltrade,a________isawrittenagreementbyabanktopaytheseller,onaccountofthebuyer,asumofmoneyuponpresentationofcertaindocuments.A、tradecardpaymentB、letterofcreditC、micropaymentD、bankcheck14、AmongtheformsofonlineB2Bpayments,theuseof________issecondonlytoACHintermsoffrequencyofuse.A、lettersofcreditB、purchasingcardsC、Fedwire,orwiretransferD、CTX15、AccordingtoasurveybyCreditResearchFoundation,themajorreasonscompaniesturntoenterpriseinvoicepresentmentandpayment（EIPP）solutionsareallofthefollowingexcept:A、eliminationofbillingdisputesB、improvedcashflowC、bettercustomerserviceforbillingandremittanceD、improveddatathatcanlowerinvoiceprocessingcosts16、Approximately________percentofB2Bpaymentsarestillmadebycheck,andthebarrierstoelectronicpaymentsremainessentiallythesame.A、20B、40C、60D、8017、Unlikethephysicalsupplychain,inefficienciescharacterizethefinancialsupplychainsofmostcompanies.Factorsthatcreatetheseinefficienciesincludeallofthefollowingexcept:A、timerequiredtocreate,transfer,andprocesspaperdocumentationB、costanderrorsassociatedwithmanualcreationandreconciliationofdocumentationC、disputesarisingfrominaccurateormissingdataD、toomuchtransparencyininventoryandcashpositionswhengoodsareinthesupplychain18、Anadvantageofe-checksisthatthey:A、involvesimpleprocessingsystems.B、operateoutsidethetraditionalbankingindustry.C、containmuchmoreinformationthentraditionalpaperchecksD、fitcurrentbusinesspractices,andsorequirelittleprocessreengineering.19、________offerInternetMerchantAccounts,whicharespecialaccountsforcreditcardauthorizationandpaymentprocessing.A、AcquiringbanksB、IssuingbanksC、CreditcardassociationsD、Paymentprocessingservices20、Theprocessofdeterminingwhetheracardisactiveandwhetherthecustomerhassufficientfundsforthepurchaseiscalled:A、settlementB、approvalC、authorizationD、procurement二、判断题(共20题,每题2分),说明:选择一项正确的答案)1、E-paymentsystemsthatrequirethepayertoinstallspecializedsecuritysoftwarehaveprovenmorelikelytosucceed.正确错误2、Tosucceed,speciale-paymentmethods,suchase-cash,havetomaintainanonymity.正确错误3、E-paymentmethodsthatcanaddressthelowerorhigherendofthepricecontinuumisunlikelytobewidelyacceptedbecauseofcostandsecurityissues.正确错误4、Inthesettlementprocess,thesystemsmustdeterminewhetherabuyer‘scardisactiveandwhet