Copyright©2012ByALLPKUManagementConsultantsLtd.178261904137.535.428……:532742882I.II.III.IV.V.VI.VII.VIII.IX.3I.qq––––4123N“”“”56/SAMPLE71/111112222223333334456/8“”“”“”SAMPLE9SAMPLE101211(BPR)?“‘’”-Hammer&ChampyBPRBPRBPR12II.qqqq1314II.qqqqqq15II.qqqqqq16II.qqqqq17II.qqqqqqq18III.19BPRBPR•••BPR•••20IV.qqqqq21••••••••••••••2223V.qqq24••••••25VI.qqqqq261.••••2.••3.••••4.•••5.•••6.••27VII.qqqq28IX.q–––q–q–––29IX.q–q––––30IX.q–––q–––31IX.q–q––32IX.q––q–33IX.q–––q34X.PowerPointORORVisioProfessionalMicrografxFlowCharter35qqqVISIOqqq36OfficeWordExcelPowerPoint37MicrosoftVisioVisioVISIOOfficeVisioVisio2007Visio2007VISIO38VISIOOffice39VISIO40Visio//41//1“”“”“”42//2“”“”“”43//3/44//4/45//546//6“”“”“500500”“”“”47//748//849//950VISIO51Visio2007123456……“”“”52“”“”“”“MicrosoftOffice”“MicrosoftOfficeVisio2007”Visio“”“”53“”“”“”54“delete”5512156123456789/57q–––––––––1.58q:–––––––q––1.591./q–––“××”–60q–•••–•–•••••1./61q––1./621.q––••••••631.q–•WHAT•WHY•WHO•WHEN•WHERE641.652.1.2.2.12.22.32.43.4.662.q––––672.q–•–•–••••682.q()–••••••692.q()–•••••70——13601388762wangyan@allpku.com;wangy9@sem.tsinghua.edu.cn71