FoodandBeverageDepartmentOne:MakingReservationinaRestaurant(预订)1、ReservingaTableinaRestaurant(H-HeadWaiter,G-Guest)H:Goodmoring,Thisis“XXXHotel”,CanIhelpyou?G:Goodmoring,I’dliketoreserveatableinyourrestaurant.H:Yes,sir.Forwhattime?G:Aroundseventomight.H:Forhowmanypeople?G:Eight.H:MayIhaveyourname?G:Yes,mynameisJohnSmith.H:Well,MrSmith.Atableforeightatseventhisevening.AmIright?G:That’sright.Thankyou..H:Youarewelcome.MrSmith,wearelookingforwardtohavingyouwithus.Thankyouforcalling.2、AcceptingaReservationwithSpecialRequirementsH:Hello,SpringRestaurant.WhatcanIdoforyou?G:Whattimedoyouopenthisevening?H:Weopenat5:00,andwetakelastordersat9:00.G:Good,I’dlikeourtableforfouradultsandtwochildren,andI’dlikeourtableinaquietcorner.H:Sure,sir.Willthechildrenmeedhighchairs?G:Yes,thankyou.H:MayIknowyourname?G:Bellow.B-E-L-L-O-W.H:Whenwouldyouliketohavetable?G:Atabout5:00.H:Atableinaquietcormerforsixat5:00thiseveningforMrBellow.AmIcorrect?G:That’sright.H:Thankyou,sir.Good-bye.3、RefusingaReservationH:Goodafternoon.“XXXHotel”.MayIhelpyou?G:I’dliketobookatableforfourinyourrestaurantat7:00,butwecangiveyouineat9:00.G:Oh.It’stoolate.H:I’mterriblysorry,sir.Butcouldyoutry“XXXVIP”?TheyserveverygoodGuangdongdishes.G:OK,thankyou.Doyouknowtheirtelephonenumber?H:Yes.Itis8838690-5206.G:thankyou.H:Youarewelcome.Two:ReceivingGuests(迎领)1、SeatingtheGuestWhoHasaReservation(H-Hostess,G-guest)H:Goodevening,sir.Haveyougotareservation?G:Yes,mynameisBellow.H:Yes,MrBellow,welcometoourrestaurant.Couldyoufollowme,please?G:OK,thankyou.H:Wouldyoulikethistable?G:Yes,thankyou.H:Wouldyoupleasetakeaseat?Hereisthemenu.G:Thankyou.H:Mypleasure.2、SeatingtheGuestwithoutaReservationH:Goodafternoon,sir.Doyouhaveareservation?G:I’mafraidIhaven’t.H:Forhowmanypeople?G:Six.H:MayIknowyourname?G:DavidBellow.H:Yes,MrBellow.Thisway,please.…Willthistablebeallright?G:I’drathertrythetablebythewindow.H:I’msorry.Thattablehasbeenreserved.Howaboutthetableinthecorner?G:Thatwillbefine.Thankyou.H:That’sallright.I’llbringyouthemenu.3、WaitingforSeatsH:Goodevening,madamandsir.Haveyougotareservation?G:No,I’mafraidWehaven’t.H:Sorry,therestaurantisfullnow.Butwecanseatyouin20minutes.Youmayhaveadrinkintheloungewhilewaiting.Wewillcallyouassoonaswehaveatable.G:OK.H:Yourname,please?G:Philips.H:Thanks,MrPhilips.(20minuteslater)H:MrPhilips,yourtableisready.Couldyoucomewithmeplease?G:Yes,thankyou.…H:Howaboutthistable?G:That’squiteallright.Thankyou.Three:TakingOrders(点菜/点酒)1、TakingOrdersforChineseFood.W:Goodevening,sir.Areyoureadytoorder?G:Yes,I’llhavesteamedmandarinfish.W:Yes,sir.Whatwouldyoulikeforvegetables?G:I’dlikegreenbeans.W:Sorry,thedishhasbeensoldout.Wouldyoupleasetrysautebambooshoots.G:OK.W:Anydrinks?G:Yes,acanofQindaobeer,please.W:Anythingelse?G:Asoupofslicedduckwithmushroom,please.W:Yes,sir.Soyouhaveorderedasteamedmandarinfish,asautedbambooshoors,asoupofslicedduckwithmushroomandacanofQingdaobeer.G:Yes,that’sright.W:Thankyou,sir.Yourfishwilltake15minutestoprepare.2、IntroducingChineseFoodW:Areyoureadytoorder?G:No.I’dliketotrysomeChinesefood,butIhavenoideaaboutit.Canyoutellmesomethingaboutit?W:Certainly,sir.Chinesefoodisdividedintoeightbigcuisines,orsay,eightstyles,suchasCantonesefood,Beijingfood,Sichuanfood,etc.G:What’sthedifferencebetweencantonesefoodandBeijingfood?W:CantonesefoodislighterwhileBeijingfoodisheavyandspicy,ThefarhousspecialitiesofthesetwoareroastsucklingpigandroastBeijingduck.G:HowaboutSichuanfood?W:MostSichuandishesarespicyandhot,andtheytastedifferently.G:Ilikehotfood.Canyourecommendsomedishesforme?W:Yes,IthinkMapobeancurdandcrispricewithseacucumbersaucearefamousanddelicious.G:Good,I’lltakethem.3、TakingOrdersforWineW:Wouldyoulikesomethingtodrinkbeforeyourmeal,sir?G:Yes,Haveyougotthewinelist?W:Yes,hereyouare.Takeyourtime.…W:MayItakeyourwineorder?G:Yes.I’llhaveredwine,please.W:Whatbrand,please?G:Whatdoyousuggest?W:IsuggestGreatWallredwine.Manyguestsgivehighcommentsonit.G:Fine.Abottleofthiswinethen.W:Presentsthebottletotheguest)AbottleofGreatWallredwine.Whenwouldyoulikethewinetobeserved,withthemaindishorwiththefirstcourse?G:Openitmow,please.(Thewaiteropensthebottle,cleansthemouthofthebottlewithanapkinandpoursabitofwineintotheguest’sglass.)W:Sir,wouldyoupleasetastethewine?G:(Tastes.)Excellet!Thankyouforyourrecommendation.4、SuggestingTableD’HoteW:Whatwouldyouliketohave,sir?G:Iaminahurry.Whatdoyousuggestforaquickmeal?W:Howaboutatabled’hotelunch?G:What’sthepriceofyoursetmenu?W:30yuanperperson.G:OK,I’llhaveatabled’hotelunch.W:Allright.Wouldyoulikeclearsouporox-tailsoup?G:Clearsoup,please.W:Anythingtodrink?G:Givemeacanofcoca-cola,please.W:Yes,sir.Justamoment,please.G:Thanksalot.W:Youarewelcome.Four:ServingDishes(餐中服务)1、Misserving(上错菜)W:Hereisthefriedbeefwithgreenpepper.G:Itlooksgood,andIhaveorderedanotherdish—beancurdinchillisauce.W:It’scoming.G:Whatisthis?G:It’ssweetandsourspareribs.G:I’mafraidthereisamistake.Iorderedasweetandsourgarouper.W:Letmehaveacheck….I’msorry,sir.It’smyfault.I’llchangeitforyourightaway,butyouhavetowaitanother15minutes.Wouldyoupleasehavesomedrinkswhileyouare