基于模糊层次分析的供应链绩效评价研究

华中科技大学硕士学位论文基于模糊层次分析的供应链绩效评价研究姓名：徐娟申请学位级别：硕士专业：管理科学与工程指导教师：徐天亮20040428ISCORIIAbstractWiththedevelopmentofglobaleconomy,theinternationalanddynamiccompetitionformarketisbecomingardent,thedemandofcustomersisshowingdiversified,andtheuncertaintyofthesocialdemandisstrengthenedgreatly.Howmodernenterprisesmakethecompetitionadvantagehasbecomethefocusthatenterprisespaycloseattentiontointhenewenvironment.Asakindofnewmanagementmode,supplychainmanagementwiththecharacteristicofrespondingmarketdemand,strategicmanagementandhighflexibility,hasbecomemoreandmoreimportant.Supplychainmanagementneedstoexpendalargeamountofmanpower,materialresourcesandfinancialresources,andbearvariouskindsofrisksfrommanagement,organizationandproductsinthecourseofimplementation.So,tomakecorrectdecisionandgettherationalandeffectivedispositionofsocialresource,enterprise’sadministratormustcarryonstrictcalculatingandappraisingtotheeffectiveperformance.Therefore,inordertoguaranteethatthesupplychaincanbedevelopedcontinuallyandsteadily,settinguptheoverallscientificsystemofappraisingthesupplychainhasalreadybecomeaproblemurgentlytobesolved.Throughtheanalysisofsimilaritiesanddifferencesofperformanceassessmentofsupplychainsandtraditionalenterprises,thisdissertationpointsoutthemaincontentandthemainprincipleofappraisingtheperformanceofsupplychains,andanalysesabouttheinfluencefactor.OnthefoundationofSCORmodelandbalancedscorecard,thisdissertationsetsuptheperformancemeasurementsystemfromfourrespects,thatisbusinessprocedure,financialsituation,productqualityandcustomersatisfaction,fullyconsideringthebalancebetweentheshort-termtargetsandthelong-termtargets,externalperformanceandinsideperformance,financialindexandnon-financialindex,quantitativeindexandnatureindex.AndthenthroughananalysisofthebasicprincipleofAnalyticHierarchyProcess(AHP),thisdissertationintroducesthefuzzyAHPintothefieldofperformancemeasurementofsupplychains,setsupthefuzzyanalytichierarchymodelofperformancemeasurementofsupplychains,andputsforwardtheweightindexrevisionmethod.Keywords:supplychainmanagementperformancemeasurementfuzzyAHPIII2004429111.11.1.12Festiva31.1.241.21.2.12000[6]2000[7]52001[8]FredrikPerssonJanOlhager2002[9]200212[10]PRTMSCOR(supplychainoperationsreference)11()(supplychaincouncil)170[11]SCORThomasY.ChoiKarenEboch1998339[12]MaryMargaretWeber2000[13]61.2.2J.G.A.J.VanDerVorstA.J.M.Beulens19974[14]AnthonyD.Ross200040[15]20006[16]RamGaneshanTonyaBooneAlanJ.Stenger200133[17]2001[18]DobrilaPetrovic(2001)SCSIM72SCSIMSCSIM[19]RamNarasimhanSooWookKim2002[20]UlrichW.ThonemannJamesR.Bradley2002[21]AndreasOttoHerbertKotzab20036[22]NarasimhanSoo8WookKimRamGaneshan1.3SCOR922.1(1)(2)10(3)[23](4),[24]2.2(1)11(2)(3)2.312(1)(2)(3)(4)(5)13(6)[27]2.42.4.1(1)(2)14(3)[28](4)[29,30](5)[31]2.4.2(1)15IBMDellCompaq(2)JIT“”“”“”(3)4RErnst,1999ErnstSMD214/16(4)(5)[32,33]SMDDDSSSMDDDSSSMDDMSHLLH2-11733.1SCORSCORSupplychainOperationsReferenceSupplychainCouncil1996PittiglioRabinTodd(PRTM)andAdvancedManufacturingResearch(AMR)SCCSCOR[34]SCORSCOR3.1.1SCORSCORSCOR531(1)/18/(2)/(3)(4)3119[35]3.1.2SCOR201SCOR23034SCORBechmarking32SCOR213.2KaplanNorton,[37]KaplanNorton33(1)33223.323Bminij()DBBiijjSppqc=-×+×∑BiSipminpqBjcBijD242544.1maxlmaxlmaxl264.231212312......(,,.....)mmmaaaaAuuuuAaaa=++++=27(01)iiiaau≤≤iuiuiaiu1,2,1122(...,)()()...()1,2,...,jjjjmmjPARpppparararjn===*****=ojp1122()()...()jjjmmjpararar++=*****ggg1,2,...,jn=*g+**g+*(,)M∧∨(,)M•∨(,)M∧⊕(,)M∧∨(,),(,)MM•⊕•+284.3()ijnnRr×=01ijr≤≤(1,2,......;1,2,......)injn==()ijnnRr×=1(1,2,......;1,2,......)ijjirrinjn+===()ijnnRr×=,,ijk∀0.5ijikjkrrr=-+ijriiajjaijriaja00.5ijr≤≤jaiaijrjaia0.51ijr≤≤iajaijriaja()ijnnRr×=(1,2,...,),0.5;iiiinr∀==,(,1,2,...,),1;jiijijnr∀=+=ijTCRR=TRcR290.5,,;0.5,,.ijjkikijjkikrrrrrrllllllll≥≥≥≥≤≤≤≤()ijnnRr×=(1,2,...,),0.5iiiinr∀==()ijnnRr×=()ijnnRr×={}12,...nUaaa=()iinnRr×=ijriajaijriaja00.5ijr≤≤jaia00.5ijr≤≤jaia1ijr-iajaiajajaiajaiajir1jiijrr=-iir00.5ijr≤≤iaja(1,2,...)ikjkkknrr∀=ikjkrr-iajajajjriajaijr0.5ijikjkrrr=-+()ijnnRr×=()ijnnRr×={}12,...nUaaa=305LeeBillington[42][43][44](1)Beamon(1996)[45](2)Maskell(1991)[46]LeeandBillington(1992)2(1)(2)31[47]ShankandGovidarajan(1992)andBarker(1996)[48,49](3)Maskell(1991)(4)Maskell[50]SCOR325.1335.1.151345.1.25.1.33552365.25.2.1371/niiipsn=-∑ipis385.2.2395.2.3405.2.4414266.1123,,...,SUUUU1,()siijiUUUUij===∅≠IU{}1,2,3,,...,(1,2,3...)iiiiinUuuuuis==iU{}1,2,3,...,mVvvvv=iU123(,,,...,)iiiinaaaaiA=:11nijja==∑iUiR:123(,,,...,)(1,2...)iiiimbbbbisiiiBAR===:::oiUiB:11121312122232123...1...2.....................mmssssmbbbbbbbbsbbbbBBRB⎡⎤⎡⎤⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥==⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎣⎦⎢⎥⎣⎦::::M4361{}123,,...SUUUUiU4412(,,...,)saaaA***=:BAR=:::o62456.2462200()mnijmnRr××=22()mnijmnRr××=222111min()max()min()nijijjijnnijijjjrrrrr===-=-222111max()max()min()nijijjijnnijijjjrrrrr===-=-20011maxijiijnijijrrrrr=-=--irijr476.31,2,3,...,naaaaijrijriajaiaja0.5,0.6,0.7,0.8,0.9,0.1,0.2,0.3,0.4iajaijr,jaiajir=1-ijr1,2,3,...,naaaa4811121312122232123.....................................nnnnnnnrrrrrrrrRrrrr⎡⎤⎢⎥⎢⎥⎢⎥⎢⎥=⎢⎥⎢⎥⎢⎥⎢⎥⎢⎥⎣⎦,,(1)0.5,1,2,...,;(