FD-SOP-021-billing instructions during check in

前台FRONTDESK宾客期望Guestexpectation工作职责Whattodo?工作标准StandardofPerformance收到根据付账说明打出的正确帐单Toreceiveabillinaccordancewiththebillinginstructions酒店电脑系统中，宾客入住时，如果是个人付款，将在POA下注明，这意味着该宾客将承担个人一切账目IntheFideliosystemwhentheguestischeckingin,ifheispayingonhisowntherewillbementionedbelowPOAthismeansthattheguestwillbearallaccountonhisown如果旅行社支付，消费项目应根据旅行社发出的付账说明正确转入指定帐户IfpaidbytravelagentforaguestintheFideliosystem,themealplanshouldbecorrectlyroutedasperthevoucher.如果公司为宾客支付所有账款，我们应收到公司同意付款的确认信，且该公司是可以在酒店挂帐的公司，与酒店有挂帐协议。Ifthecompanyispayingtheentireaccountforaguest,ofcourseweshouldhaveacoveringletterstatingthatallbillwillbepaidbythecompany,aswellcompanyshouldhaveanaccountwithourhotelinFidelio.按m,进入菜单，输入6，进入付账说明窗口，在2号窗口输入*键，再次按enter键，明确该公司付款的日期和天数，再按enter键，刷新窗口，结束该流程Gotom,togotomenuenter6,togotoroutingInstructionput*inwindow2enterAgainspecifythedatesandhowmanynightsthecompanywillpay,enteragain,refreshwindowtogettheroutinecompleted宾客账单应根据消费项目转入指定帐户Guestbillsshouldberoutedaccordingtomealplan宾客自己付款部分应有信用卡预授权或押金在前台Guestpayingownaccountshouldhaveacreditcardordepositgiventoreception散客入住要在应有用餐安排和入住天数的凭证FITguestsshouldhaveavoucher,accordingtothemealplan,numberofnightscoveredbythevoucher由公司支付账款时，需要有同意付款确认信或传真，说明入住天数和可以支付的服务项目，且必须是可以在酒店挂帐的公司。Whenanaccountistobecoveredbyacompany,acoveringletterorfaxisrequiredstatingnumberofnightsandexactlywhatservicesthecompanywillacceptpayment.Companiesmustfirsthaveapprovedcreditfacilitieswiththehotel.部门/区域：DEPARTMENT/AREA:FD接待处FDRECEPTION服务内容/工作职责：SERVICE/TASK:FD-SOP-O21付账说明FD-SOP-O21BILLINGINSTRUCTIONSDURINGCHECKIN标准：STANDARD:确保所有费用根据付账说明准确转入指定帐户Toensurethatallchargesareroutedcorrectlyaccordingtothebillinginstructions